内容

概要

背景

RTMTがアクセス可能または使用可能でない場合にCUCMからトレースを収集する方法

概要

このドキュメントでは、CLIからCisco Unified Communication Manager(CUCM)ログを収集する手順について説明します。

背景

特定の問題をトラブルシューティングするためにCUCMトレースを収集する必要があり、Real Time Monitoring Tool(RTMT)アクセスが機能しないことがあります。

著者：Cisco TACエンジニア、Nenos Nicko

RTMTがアクセス可能または使用可能でない場合にCUCMからトレースを収集する方法

CUCMセキュアシェル(SSH)経由でログを取得するには、次のパスを使用します。

注:CUCMルートCLIログインによってトレースが収集された場合は、次の項目を置き換えます。 file get activelog さらにトラブルシューティングを行うために、/var/log/active/.

注：ログ収集の前に、外部SFTPサーバが設定され、アクセス可能であることを確認してください。

エントリ

ファイル指定

Prog Logs

file get activelog cm/trace/ccm/Proglogs/*.*

file get activelog cm/trace/cti/Proglogs/*.*

Service Manager

file get activelog platform/log/servm*.log

SNMPメインエージェント

file get activelog platform/snmp/snmpdm/*.*

MIB2 Agent

file get activelog platform/snmp/mib2agt/*.*

Host Resources Agent

file get activelog platform/snmp/hostagt/*.*

System Application Agent

file get activelog platform/snmp/sappagt/*.*

Event Viewer-Application Log

file get activelog syslog/CiscoSyslog*.*

Event Viewer-System Log

file get activelog syslog/messages.*

Boot Logs

file get activelog syslog/boot.*

Install and Upgrade Logs

file get install *

SELinux logs

file get activelog platform/selinux_startup.log

file get activelog syslog/security-diagnostics.tar.gz

Cisco Tomcatログ

file get activelog tomcat/logs/catalina*.*

file get activelog tomcat/logs/host-manager.*

file get activelog tomcat/logs/admin.*

file get activelog tomcat/logs/diagnostic-memory.*

file get activelog tomcat/logs/diagnostic-info.*

file get activelog tomcat/logs/localhost_access*.txt

file get activelog tomcat/logs/manager.*

file get activelog tomcat/logs/diagnostic-threads.*

file get activelog tomcat/logs/*.hprof

file get activelog tomcat/logs/localhost*.log

Cisco Tomcat Security Logs

file get activelog tomcat/logs/security/log4j/security*.*

IPT Platform GUI Logs

file get activelog tomcat/logs/iptplatform/log4j/iptplatform*.*

IPT プラットフォーム CertMgr ログ

file get activelog platform/log/certMgmt*.log

IPT Platform IPSecMgmt Logs

file get activelog platform/log/ipsecMgmt*.log

IPT Platform Cluster Manager Logs

file get activelog platform/log/clustermgr*

IPT Platform CLI Logs

file get activelog platform/log/cli*.log

IPT Platform CLI Created Reports

ハードウェア：file get activelog platform/log/SystemReport-*.tgz

プラットフォーム：file get activelog platform/log/platformConfig-*.tar

SE Linux: file get activelog syslog/security-diagnostics.tar.gz

IPT Platform RemoteSupport Logs

file get activelog platform/log/getflag*

file get activelog platform/log/create*

file get activelog platform/log/remote*

file get activelog platform/log/display*

file get activelog platform/log/decoder*

IPT Platform Cert Monitor Logs

file get activelog platform/log/certm*.log

Install File Signing

file get activelog platform/log/authenticate*.*

Cisco Bulk Provisioning Service

file get activelog cm/trace/bps/log4j/bps.log

Cisco TAPS Service

Cisco CDR Agent

file get activelog cm/trace/cdragent/log4j/cdragent.log

Cisco DHCP Monitor Service

file get activelog cm/trace/dhcpmon/log4j/dhcpmon.log

Cisco CallManager SNMP Service

file get activelog cm/trace/ccmmib/sdi/CcmMibAgent.txt

Cisco UXL Web Service

file get activelog core/UXLService.*

Cisco CTIManager

file get activelog cm/trace/cti/sdl/SDL.txt

Cisco CDR Repository Manager

file get activelog cm/trace/cdrrep/log4j/cdrrepmgr.log

Cisco AXL Web Service

file get activelog tomcat/logs/axl/log4j/axl.log

Cisco User Data Services

file get activelog tomcat/logs/cucm-uds/log4j/cucm-uds.log

Self Provisioning IVR

file get activelog core/PnPLauncher.*

Cisco TAPS Service

file get activelog cm/trace/taps/log4j/taps.log

Cisco Dialed Number Analyzer Server

file get activelog cm/trace/dnaserver/sdi/dna.txt

Cisco Dialed Number Analyzer

file get activelog tomcat/logs/dna/Results

Cisco Directory Number Alias Sync

file get activelog cm/trace/dnaliassync/log4j/dnaliassync.log

Cisco Intercluster Lookup Service

file get activelog cm/trace/ils/sdl/SDL.*

Cisco License Manager

file get activelog cm/trace/userlicensing/log4j/userlicensing*.log

file get activelog cm/trace/licensing/postinstall/log4j/licensepostinstall*.log

file get activelog cm/trace/licensing/log4j/licenseclient*.log

file get activelog tomcat/logs/licensing/log4j/licenseloader*.log

Cisco Location Bandwidth Manager

file get activelog cm/trace/lbm/sdl/SDL.*

Cisco Extension Mobility

file get activelog tomcat/logs/em/log4j/emservice.log

Cisco Directory Number Alias Lookup

file get activelog tomcat/logs/dnaliaslookup/log4j/dnaliaslookup.log

Cisco CallManager

SDL: file get activelog cm/trace/ccm/sdl/SDL.*

CallLog:file get activelog cm/trace/ccm/calllogs/calllogs_.txt

Cisco IP Manager Assistant

file get activelog tomcat/logs/ipma/log4j/ipma_ChangeLog.log

file get activelog tomcat/logs/ipma/log4j/service.log

file get activelog tomcat/logs/ipma/log4j/ipma_CtiClient.log

file get activelog tomcat/logs/ipma/log4j/ipma_Security.log

Cisco CAR Scheduler

file get activelog cm/trace/carsch/log4j/carsch.log

Cisco Extended Functions

file get activelog cm/trace/cef/sdi/cef.txt

Cisco CAR Web Service

file get activelog tomcat/logs/car/log4j/car.log

Cisco Trust Verification Service

file get activelog cm/trace/tvs/sdi/tvs.txt

Cisco CallManager Cisco IP Phone Services

file get activelog tomcat/logs/ccmcip/log4j/ccmcip.log

Cisco WebDialer Web Service

file get activelog tomcat/logs/webdialer/log4j/webdialer.log

file get activelog tomcat/logs/webdialer/log4j/webdialer_CTIClient.txt

file get activelog tomcat/logs/webdialer/log4j/webdialer_Security.txt

Cisco Unified Mobile Voice Access Service

file get activelog tomcat/logs/ccmivr/log4j/ccmivr.log

Cisco IP Voice Media Streaming App

file get activelog cm/trace/cms/sdi/cms.txt

SOAP:Diagnostic Portal Database Service（診断ポータルデータベースサービス）

file get activelog tomcat/logs/dp/log4j/dp.log

Cisco TFTP

SDL:file get activelog cm/trace/ctftp/sdl/*

SDI:file get activelog cm/trace/ctftp/sdi/ctftp.txt

Cisco CTL Provider

file get activelog cm/trace/ctlprovider/sdi/ctlprovider.txt

Cisco Certificate Authority Proxy Function

file get activelog cm/trace/capf/sdi/capf.txt

Cisco Audit Event Service

file get activelog cm/trace/auditlog/sdi/audittrace.txt

Cisco Messaging Interface

file get activelog cm/trace/cmi/sdl

file get activelog cm/trace/cmi/sdi/csumi.txt

Cisco E911 Service

file get activelog tomcat/logs/e911proxy/log4j/e911proxy.log

Cisco WebDialerRedirector Web Service

file get activelog tomcat/logs/redirector/log4j/redirector.log

Cisco AMC Service

file get activelog cm/trace/amc/log4j/amc.log

Cisco SOAPMessage Service

file get activelog tomcat/logs/soapmessage/log4j/soapmessage.log

Cisco CCM DBL Web Library

file get activelog tomcat/logs/dbl/log4j/dbl.log

Cisco Serviceability Reporter AlertReport

file get activelog cm/report/rtmtreporter/AlertRep/

Cisco AMC Service DeviceLog

file get activelog cm/log/amc/DeviceLog/

Cisco CCMRealm Web Service

file get activelog tomcat/logs/ccmrealm/log4j/ccmrealm.log

Cisco Log Partition Monitoring Tool

file get activelog cm/trace/lpm/sdi/lpm.txt

Cisco RIS Data Collector

file get activelog cm/trace/ris/sdi/ris.txt

Cisco Corefile Recovery Tool

file get activelog cm/trace/cfrt/cfrt.txt

Cisco Database Layer Monitor

file get activelog cm/trace/dbl/sdi/limitexceeded*

file get activelog cm/trace/dbl/sdi/dbmon.txt

file get activelog cm/trace/dbl/sdi/.csv

Cisco Tomcat Stats Servlet

file get activelog tomcat/logs/tomcatstats/log4j/tomcatstats.log

Cisco AMC Service CallLog

file get activelog cm/log/amc/CallLog/

Cisco RIS Data Collector PerfMonLog

file get activelog cm/log/ris/csv/PerfMon.csv

Cisco CDP

file get activelog cm/trace/cdp/sdi/cdpd.txt

Cisco External Call Control Service

file get activelog tomcat/logs/cucmeccs/log4j/cucmeccs.log

Cisco Audio Translator App

file get activelog cm/trace/cms/sdi/at.txt

Cisco Syslog Agent

file get activelog cm/trace/syslogmib/sdi/syslogmib.txt

Cisco DirSync

file get activelog cm/trace/dirsync/log4j/dirsync.log

Cisco AMC Service ServerLog

file get activelog cm/log/amc/ServerLog/

Cisco Serviceability Reporter DeviceReport

file get activelog cm/report/rtmtreporter/DeviceRep/

Cisco SOAP Web Service

file get activelog tomcat/logs/soap/csv/*.csv

file get activelog tomcat/logs/soap/log4j/soap.log

Cisco GRT Communication Web Service

file get activelog tomcat/logs/grt/log4j/grt.log

Cisco RisBean Library

file get activelog tomcat/logs/risbean/log4j/risbean.log

Cisco Abort Transaction Spooling

file get activelog cm/log/informix/ats/*.*

Cisco Unified Reporting Web Service

file get activelog tomcat/logs/cucreports/log4j/cucreports.log

Cisco AMC Service PPRLog

file get activelog cm/log/amc/PPRLog/

Cisco Certificate Change Notification Service

file get activelog platform/log/certCN.log

Cisco CCMAdmin Web Service

file get activelog tomcat/logs/ccmadmin/log4j/ccmadmin.log

Cisco Serviceability Reporter ServiceReport

file get activelog cm/report/rtmtreporter/ServiceRep/

Cisco Database Cli Output

file get activelog cm/trace/dbl/*.tar

file get activelog cm/trace/dbl/*.csv

file get activelog cm/trace/dbl/*.out

Cisco Serviceability Reporter PPRReport

file get activelog cm/report/rtmtreporter/PerformanceRep/

Cisco Trace Collection Service

file get activelog cm/trace/tct/log4j/tct.log

Cisco Called Party Tracing

file get activelog cm/trace/ccm/dntrace/dntrace_.txt

Cisco DRFメイン

file get activelog platform/drf/trace/drfMA.log

file get activelog platform/drf/log/*

Cisco Common User Interface

file get activelog tomcat/logs/cui/log4j/cui.log

Cisco Informix Database Service

file get activelog cm/log/informix/shmem*

file get activelog cm/log/informix/*.log

file get activelog cm/log/informix/*.gz

file get activelog cm/log/informix/af*

Cisco Database Installation Service

file get activelog cm/trace/dbl/sdi/*.sql.log

file get activelog cm/trace/dbl/sdi/installdb*.log

file get activelog cm/trace/dbl/sdi/installdb*.log.err

file get activelog cm/trace/dbl/sdi/*.sql.log.err

Cisco CCMUser Web Service

file get activelog tomcat/logs/ccmuser/log4j/ccmuser.log

Cisco Database Notification Service

file get activelog cm/trace/dbl/sdi/dbnotify*

Cisco Unified OS Platform API

file get activelog tomcat/logs/platform-api/log4j/platform-api.log

Cisco Certificate Change Notification

file get activelog platform/log/certCN.log

Cisco Serviceability Reporter

file get activelog cm/trace/rtmtreporter/log4j/rtmtreporter.log

Cisco Unified OS Admin Web Service

file get activelog tomcat/logs/cmplatform/log4j/cmplatform.log

Cisco DRF Local

file get activelog platform/drf/trace/drfLA.log

Cisco Log4jinit Servlet

file get activelog tomcat/logs/log4jinit/log4j/log4jinit.log

Cisco Database Library Trace

file get activelog cm/trace/dbl/sdi/dbl*.log

Cisco RTMT Web Service

file get activelog tomcat/logs/rtmt/log4j/rtmt.log

Cisco CCMService Web Service

file get activelog tomcat/logs/ccmservice/log4j/ccmservice.log

Cisco Database Replicator Trace

file get activelog cm/trace/dbl/sdi/replication_scripts_output.log

file get activelog cm/trace/dbl/sdi/startrpc.log

file get activelog cm/trace/dbl/*.log

file get activelog cm/trace/dbl/sdi/dblrpc.*

MIB2 Agent

file get activelog core/mib2agt.*

SNMPプライマリエージェント

file get activelog platform/snmp/snmpdm/*.*

Cisco SSO

file get activelog platform/log/ssoApp*

file get activelog sso/policyagent/

file get activelog tomcat/logs/ssosp/log4j/*.log