Introduzione

Questo documento descrive i percorsi di file per raccogliere i log dalla CLI di Cisco Unity Connection (CUC) quando RTMT non è accessibile o disponibile.

Prerequisiti

Requisiti

Nessun requisito specifico previsto per questo documento.

Componenti usati

Le informazioni fornite in questo documento si basano su CUC 10.x, 11.x, 12.x

Le informazioni discusse in questo documento fanno riferimento a dispositivi usati in uno specifico ambiente di emulazione. Su tutti i dispositivi menzionati nel documento la configurazione è stata ripristinata ai valori predefiniti. Se la rete è operativa, valutare attentamente eventuali conseguenze derivanti dall'uso dei comandi.

Premesse

CUC offre il Real-Time Monitoring Tool (RTMT) per semplificare la raccolta di tracce. RTMT fornisce un elenco di nomi logici che consentono agli utenti di selezionare un nome di servizio e raccogliere le tracce per i servizi selezionati. A volte è utile trovare i file direttamente dalla CLI. In questo documento le caselle di controllo RTMT vengono mappate ai percorsi dei file della CLI. I file di traccia e i percorsi possono variare in base alla versione. tuttavia, questo documento è accurato per CUC 11.5

Utilizzare questi percorsi per ottenere i log tramite CUC Secure Shell (SSH)

Nota: Prima di raccogliere i log, accertarsi che il server SFTP esterno sia configurato e accessibile.

Nota: CUC*: Sebbene questo servizio venga visualizzato in Cisco Unified Serviceability, non supporta Cisco Unity Connection.

++: Disponibile solo nella versione 12.x

** : Disponibile solo nella versione 12.5

Servizi

Comandi CLI

Applicazione in cui sono in esecuzione questi servizi

Servizio di sincronizzazione branch di connessione

file get activelog cuc/diag_CUCESync*

CUC

Listener eventi database di Connection Manager

file getactivelogcuc/diag_CuCmDbEventListener

CUC

Gestione conversazioni di connessione

file get activelog cuc/diag_CuCsMgr*

CUC

DB connessione

file get activelog cuc/informix.log

CUC

Autore eventi del database di connessione

file get activelog cuc/diag_DbEventPublisher*

CUC

Proxy database di connessione

file get activelog cuc/diag_CuDbProxy*

CUC

Replica in rete digitale per la connessione

file get activelog cuc/diag_CuReplicator_*

CUC

Sincronizzazione file di connessione

file get activelog cuc/diag_CuFileSync*

CUC

Connection Groupware Caching Service

file get activelog cuc/diag_CuGalSvc*

CUC

Server IMAP connessione

file get activelog cuc/diag_CuImapSvr*

CUC

Connettore

file get activelog jetty/*

CUC

Server Connection License Manager

file get activelog cuc/diag_CuLicMgrSvr*

CUC

Sincronizzazione cassetta postale di connessione

file get activelog cuc/diag_CuMbxSync*

CUC

Agente di trasferimento messaggi di connessione

file get activelog cuc/diag_CuMta*

CUC

Mixer connessione

file get activelog cuc/diag_CuMixer*

CUC

Notificatore connessione

file get activelog cuc/diag_CuNotifier*

CUC

Raccolta dati report di connessione

file get activelog cuc/diag_CuReportDataHarvester*

CUC

Agente SMTP connessione

file get activelog cuc/diag_SMTP*

CUC

Gestione ruoli server di connessione

file get activelog cuc/diag_CuSrm*

CUC

Server Connection Smart License Manager ++

file get activelog cuc/diag_CuSlmSvr*

CUC

Processore Connection SpeechView

file get activelog cuc/diag_SttService_*.

CUC

Connection System Agent

file get activelog cuc/diag_CuSysAgent*

CUC

Applicazione Connection Tomcat

file get activelog cuc/diag_Tomcat

CUC

Trasporto riconoscimento vocale connessione

file get activelog cuc/diag_cuvrt_*

CUC

Connection Voice Recognizer

file get activelog cuc/diag_NSSserver_*

CUC

Log di avvio

file get activelog syslog/boot*

CUC/CUCM

Servizio Cisco AMC

file get activelog cm/trace/amc/log4j/amc*

CUC/CUCM

Cisco AMC Service AlertLog

file get activelog cm/log/amc/AlertLog/*

CUC/CUCM

Cisco AMC Service CallLog

file get activelog cm/log/amc/CallLog/*

CUC/CUCM

Cisco AMC Service DeviceLog

file get activelog cm/log/amc/DeviceLog/*

CUC/CUCM

Cisco AMC Service PRLog

file get activelog cm/log/amc/PPRLog/*

CUC/CUCM

Cisco AMC Service ServerLog

file get activelog cm/log/amc/ServerLog/*

CUC/CUCM

Cisco AMC Service Log

file get activelog cm/log/amc/ServiceLog/*

CUC/CUCM

Servizio Web Cisco AXL

file get activelog tomcat/logs/axl/log4j/axl*

CUC/CUCM

Cisco Interrompe lo spooling delle transazioni

file get activelog cm/log/informix/ats/*

CUC/CUCM

Cisco Audit Event Service

file get activelog cm/trace/auditlog/sdi/audittrace*

CUC/CUCM

Log di controllo Cisco

file get activelog audit/AuditApp/Audit*

file get activelog audit/vos/*

CUC/CUCM

Cisco CAR Web Service

file get activelog tomcat/logs/car/log4j/car*

CUC/CUCM

Libreria Web Cisco CCM DBL

file get activelog tomcat/logs/dbl/log4j/dbl*

CUC/CUCM

Libreria Web Cisco CCM NCS

file get activelog tomcat/logs/ncs/log4j/ncs*

CUC/CUCM

Servizio Web Cisco CCM PD

file get activelog tomcat/logs/pd/log4j/pd*

CUC/CUCM

Servizio Web Cisco CMAdmin

file get activelog tomcat/logs/ccmadmin/log4j/ccmadmin*

CUC/CUCM

Servizio Web Cisco CMRealm

file get activelog tomcat/logs/ccmrealm/log4j/ccmrealm*

CUC/CUCM

Cisco CMService Web Service

file get activelog tomcat/logs/ccmservice/log4j/ccmservice*

CUC/CUCM

Servizio Web Cisco CCMUser

file get activelog tomcat/logs/ccmuser/log4j/ccmuser*

CUC/CUCM

Cisco CDP

file get activelog cm/trace/cdp/sdi/cdpd*

CUC*/ CUCM

Cisco CDP Agent

file get activelog cm/trace/cdragent/log4j/cdragent*.log

file get activelog cm/trace/cdragent/log4j/cdragentThreadDump.log

CUC*/ CUCM

Cisco CallManager Servizi Cisco IP Phone

file get activelog tomcat/logs/ccmcip/log4j/ccmcip*

CUC/CUCM

Notifica di modifica del certificato Cisco

file get activelog platform/log/certCN*

CUC/CUCM

Servizio di notifica delle modifiche ai certificati Cisco

file get activelog platform/log/certCN*

CUC/CUCM

Applicazione Cisco Change Credential

file get activelog tomcat/logs/changecredential/log4j/changepin*

CUC/CUCM

Interfaccia utente comune Cisco

file get activelog tomcat/logs/cui4j/cui*

CUC/CUCM

Cisco ControlCenter CLI

file get activelog cm/trace/ccmservice/log4j/ccmservice*

CUC/CUCM

Cisco DRF Local

file get activelog platform/drf/trace/drfLA*

CUC/CUCM

Cisco DRF Master

file get activelog platform/drf/trace/drfMA.log

file get activelog platform/drf/log/*

CUC/CUCM

Output CLI di Cisco Database

file get activelog cm/trace/dbl/*

CUC/CUCM

Servizio di installazione database Cisco

file get activelog cm/trace/dbl/sdi/*.sql.log

file get activelog cm/trace/dbl/sdi/installdb/dbl_installdb*

file get activelog cm/trace/dbl/sdi/installdb*.log.err

CUC/CUCM

Cisco Database Layer Monitor

file get activelog cm/trace/dbl/sdi/dbmon*

CUC/CUCM

Traccia libreria di database Cisco

file get activelog cm/trace/dbl/sdi/dbl*.log

CUC/CUCM

Servizio di notifica database Cisco

file get activelog cm/trace/dbl/sdi/dbnotification*

CUC/CUCM

Traccia di Cisco Database Replicator

file get activelog cm/trace/dbl/sdi/replication_scripts_output.log

file get activelog cm/trace/dbl/sdi/startrpc.log

file get activelog cm/trace/dbl/*.log

file get activelog cm/trace/dbl/sdi/dblrpc.*

CUC/CUCM

Servizio Cisco Device Activation **

file get activelog tomcat/logs/comact/log4j/*

CUC*/CUCM

Cisco Dial Number Analyzer

file get activelog tomcat/logs/dna/log4j/*

CUC/CUCM

Cisco Dial Number Analyzer Server

file get activelog cm/trace/dnaserver/sdi/*

CUC/CUCM

Cisco DirSync

file get activelog cm/trace/dirsync/log4j/dirsync*

CUC/CUCM

Servizio Cisco Discovery Responder

file get activelog /platform/log/mdns*

CUC/CUCM

Servizio Cisco E911

file get activelog tomcat/logs/e911proxy/log4j/e911proxy*

CUC/CUCM

Cisco Extension Mobility

file get activelog tomcat/logs/em/log4j/emservice*

CUC*/ CUCM

Applicazione Cisco Extension Mobility

file get activelog tomcat/logs/em/log4j/emapp*

CUC*/ CUCM

Cisco External Call Control Service

file get activelog tomcat/logs/cucmeccs/log4j/cucmeccs*

CUC/CUCM

Servizio Web di comunicazione GRT Cisco

file get activelog tomcat/logs/grt/log4j/grt*

CUC/CUCM

Servizio database Cisco Informix

file get activelog cm/log/informix/*

CUC/CUCM

Cisco IP Manager Assistant

file get activelog tomcat/logs/ipma/log4j/ipma_ChangeLog.log

file get activelog tomcat/logs/ipma/log4j/service.log

file get activelog tomcat/logs/ipma/log4j/ipma_CtiClient.log

file get activelog tomcat/logs/ipma/log4j/ipma_Security.log

CUC/CUCM

Cisco Log Partition Monitoring Tool

file get activelog cm/trace/lpm/sdi/lpm*

CUC/CUCM

Servlet Cisco Log4jinit

file get activelog tomcat/logs/log4jinit/log4j/log4jinit*

CUC/CUCM

Cisco RIS Data Collector

file get activelog cm/trace/ris/sdi/ris.txt

CUC/CUCM

PerfMonLog agente di raccolta dati RIS Cisco

file get activelog cm/log/ris/csv/PerfMon.cs

CUC/CUCM

Servizio Web Cisco RTMT

file get activelog tomcat/logs/rtmt/log4j/rtmt*

CUC/CUCM

Libreria Cisco RisBean

file get activelog tomcat/logs/risbean/log4j/risbean*

CUC/CUCM

Cisco Role-based Security

file get activelog tomcat/logs/rbs/log4j/rbsaccess*

CUC/CUCM

Spooling delle informazioni sulle righe Cisco

file get activelog cm/log/informix/ris/*.*

CUC/CUCM

Cisco SOAP Web Service

file get activelog tomcat/logs/soap/csv/*.csv

file get activelog tomcat/logs/soap/log4j/soap*

CUC/CUCM

Cisco SOAP Message Service

file get activelog tomcat/logs/soapmessage/log4j/soapmessage*

CUC/CUCM

Cisco SSO

file get activelog platform/log/ssoApp*

file get activelog sso/policyagent/

file get activelog tomcat/logs/ssosp/log4j/*.log

CUC/CUCM

Cisco Serviceability Reporter

file get activelog cm/trace/rtmtreporter/log4j/rtmtreporter.log

CUC/CUCM

Report avvisi di Cisco Serviceability Reporter

file get activelog cm/report/rtmtreporter/AlertRep/AlertRep*

CUC/CUCM

Report attività di chiamata di Cisco Serviceability Reporter

file get activelog cm/report/rtmtreporter/CallActivitiesReport/ CallActivitiesReport*

CUC/CUCM

Report dispositivi Cisco Serviceability Reporter

file get activelog cm/report/rtmtreporter/DeviceRep/DeviceRep*

CUC/CUCM

Report di Cisco Serviceability Reporter

file get activelog cm/report/rtmtreporter/PerformanceRep/PerformanceRep*

CUC/CUCM

Report del server Cisco Serviceability Reporter

file get activelog cm/report/rtmtreporter/ServerRep/ServerRep*

CUC/CUCM

Cisco Serviceability Reporter Service Report

file get activelog cm/report/rtmtreporter/ServiceRep/ServiceRep*

CUC/CUCM

Traccia stored procedure Cisco

file get activelog cm/trace/dbl/sdi/spltrace*

CUC/CUCM

Cisco Syslog Agent

file get activelog cm/trace/syslogmib/sdi/syslogmib*

CUC*/ CUCM

Cisco Tomcat

file get activelog tomcat/logs/catalina*.*

file get activelog tomcat/logs/host-manager.*

file get activelog tomcat/logs/admin.*

file get activelog tomcat/logs/diagnostic-memory.*

file get activelog tomcat/logs/diagnostic-info.*

file get activelog tomcat/logs/localhost_access*.txt

file get activelog tomcat/logs/manager.*

file get activelog tomcat/logs/diagnostic-threads.*

file get activelog tomcat/logs/*.hprof

file get activelog tomcat/logs/localhost*.log

CUC/CUCM

Log di Cisco Tomcat Security

file get activelog tomcat/logs/security/log4j/security*

CUC/CUCM

Servlet Cisco Tomcat Stats

file get activelog tomcat/logs/tomcatstats/log4j/tomcatstats*

CUC/CUCM

Servizio Cisco Trace Collection

file get activelog cm/trace/tct/log4j/tct*

CUC/CUCM

Servizio di verifica attendibilità Cisco

file get activelog cm/trace/tvs/sdi/tvs*

CUC/CUCM

Servizio Web Cisco UXL

file get activelog tomcat/logs/uxl/log4j/UXL*

CUC/CUCM

Cisco Unified Mobile Voice Access Service

file get activelog tomcat/logs/ccmivr/log4j/ccmivr*

CUC/CUCM

Servizio Web Cisco Unified OS Admin

file get activelog tomcat/logs/cmplatform/log4j/cmplatform*

CUC/CUCM

API della piattaforma Cisco Unified OS

file get activelog tomcat/logs/platform-api/log4j/platform-api*

CUC/CUCM

Servizio Web Cisco Unified Reporting

file get activelog tomcat/logs/cucreports/log4j/cucreports*

CUC/CUCM

Cisco User Data Services

file get activelog tomcat/logs/cucm-uds/log4j/cucm-uds*

CUC/CUCM

Servizio Web Cisco WebDialer

file get activelog tomcat/logs/webdialer/log4j/webdialer*

CUC/CUCM

Servizio Web Cisco WebDialerRedirector

file get activelog tomcat/logs/redirector/log4j/redirector*

CUC/CUCM

Registri connessioni

file get activelog syslog/cron*

CUC/CUCM

Event Viewer-Log delle applicazioni

file get activelog syslog/CiscoSyslog*

CUC/CUCM

Event Viewer-Log di sistema

file get activelog syslog/messages.*

CUC/CUCM

Registri FIPS

file get activelog platform/fips/*

CUC/CUCM

Host Resources Agent

file get activelog platform/snmp/hostagt/*

CUC*/ CUCM

Report creati da IPT Platform CLI

Hardware: file get activelog platform/log/SystemReport-*.tgz

Piattaforma: file get activelog platform/log/platformConfig-*.tar

Linux SE: file get activelog syslog/security-diagnostics.tar.gz

CUC/CUCM

Registri CLI piattaforma IPT

file get activelog platform/log/cli*

CUC/CUCM

Registri di Monitoraggio certificati piattaforma IPT

file get activelog platform/log/certm*

CUC/CUCM

Log di CertMgr piattaforma IPT

file get activelog platform/log/certMgmt*

CUC/CUCM

Registri di Gestione cluster piattaforma IPT

file get activelog platform/log/clustermgr*

CUC/CUCM

Registri GUI piattaforma IPT

file get activelog tomcat/logs/iptplatform/log4j/iptplatform*

CUC/CUCM

Log di gestione IPT Platform IPsec

file get activelog platform/log/ipsecMgmt*

CUC/CUCM

Installa firma file

file get activelog platform/log/authentication*

CUC/CUCM

Log di installazione e aggiornamento

file get install*

CUC/CUCM

Registri Kerneldump

utils os kerneldump enable

file get activelog syslog/messages*

file get activelog syslog/CiscoSyslog*.*

file get activelog cm/log/ris/csv/PerfMon.*

file get activelog syslog/boot.*

CUC/CUCM

Agente MIB2

file get activelog core/mib2agt/mib2agt*

CUC*/ CUCM

Log di posta

file get activelog syslog/maillog*

CUC/CUCM

Log Mgetty

file get activelog mgetty/*

CUC/CUCM

Registri NTP

file get activelog syslog/ntp*

file get activelog syslog/sd_ntp*

CUC/CUCM

Registri acquisizione pacchetti

file get activelog platform/cli/packets*

CUC/CUCM

Servizio Web di amministrazione della piattaforma

file get activelog tomcat/logs/platform-api/log4j/*

CUC/CUCM

Servizio Web di comunicazione della piattaforma **

file get activelog tomcat/logs/platformcom/log4j/*

CUC/CUCM

Log di programma

file get activelog cm/trace/ccm/Proglogs/*.*

file get activelog cm/trace/cti/Proglogs/*.*

CUC/CUCM

Registri SAR

file get activelog sa/sar*

CUC/CUCM

Log SELinux

file get activelog platform/selinux_startup*

file get activelog syslog/security-diagnostics*

CUC/CUCM

SNMP Master Agent

file get activelog platform/snmp/snmpdm/*

CUC*/ CUCM

SOAP - Servizio database portale di diagnostica

file get activelog tomcat/logs/dp/log4j/dp*

CUC/CUCM

Registri protezione

file get activelog syslog/secure*

CUC/CUCM

Service Manager

file get activelog platform/log/servm*

CUC/CUCM

Log di registrazione del servizio

file get activelog platform/servreg/*

CUC/CUCM

Registri spooler

file get activelog syslog/spooler*

CUC/CUCM

Agente applicazione di sistema

file get activelog platform/snmp/sapagt/*

CUC*/ CUCM