Risoluzione dei problemi relativi ai percorsi di traccia nella CLI per CUCM 14

Introduzione

In questo documento vengono descritti i percorsi di file per la raccolta dei log dall'interfaccia della riga di comando (CLI) di Cisco Unified Communications Manager (CUCM).

Prerequisiti

Requisiti

Nessun requisito specifico previsto per questo documento.

Componenti usati

Le informazioni fornite in questo documento si basano sulle seguenti versioni software e hardware:

• CUCM 14.0.1

Le informazioni discusse in questo documento fanno riferimento a dispositivi usati in uno specifico ambiente di emulazione. Su tutti i dispositivi menzionati nel documento la configurazione è stata ripristinata ai valori predefiniti. Se la rete è operativa, valutare attentamente eventuali conseguenze derivanti dall'uso dei comandi.

Premesse

CUCM offre lo strumento di monitoraggio in tempo reale (RTMT, Real-Time Monitoring Tool) per semplificare la raccolta di tracce. RTMT fornisce un elenco di nomi logici che consentono agli utenti di selezionare un nome di servizio e raccogliere le tracce per i servizi selezionati. A volte è utile trovare i file direttamente con la CLI. In questo documento le caselle di controllo RTMT vengono mappate ai percorsi dei file della CLI. I file di traccia e le posizioni possono variare in base alla versione; tuttavia, questo documento è accurato per CUCM 14.0.1.12900-161.

Suggerimento: nel documento CUCM 11.0.1 RTMT Trace Locations in CLI viene descritto il percorso dei file di log in CUCM 11.0.1

Casella di controllo RTMT mappata a percorsi CLI

Le intestazioni riportate di seguito sono i nomi dei servizi elencati in RTMT. I percorsi dei file CLI mappati al nome del servizio sono elencati sotto ogni intestazione.

Registri di avvio

     activelog /syslog/boot.log
     

Cisco Interrompi spooling transazioni

    activelog /cm/log/informix/ats/*

Servizio Cisco AMC

     activelog /cm/trace/amc/log4j/amc*.log
     

Cisco AMC Service AlertLog

     activelog /cm/log/amc/AlertLog/AlertLog*.csv
     

Cisco AMC Service CallLog

     activelog /cm/log/amc/CallLog/CallLog*.csv
     

Cisco AMC Service DeviceLog

     activelog /cm/log/amc/DeviceLog/DeviceLog*.csv
     

Cisco AMC Service PRLog

     activelog /cm/log/amc/PPRLog/<indirizzoIPnodo>/PPRLog*.csv
     activelog /cm/log/amc/PPRLog/PPRDbLog*.csv

     

Cisco AMC Service ServerLog

     activelog /cm/log/amc/ServerLog/ServerLog*csv
     

Cisco AMC Service Log

     activelog /cm/log/amc/ServiceLog/ServiceLog*.csv
     

Cisco AXL Tomcat

    activelog /tomcat/logs/axl-tomcat/*

Servizio Web Cisco AXL

     activelog /tomcat/logs/axl/log4j/axl*.log

App Cisco Audio Translator

    activelog /cm/trace/cms/sdi/at*.txt

Cisco Audit Event Service

     activelog /cm/trace/auditlog/sdi/audittrace*.txt
     

Log di controllo Cisco

     activelog /audit/AuditApp/Audit*.log
     activelog /audit/vos/vos-audit.log
     activelog /audit/vos/vos-audit.log.*
     

Cisco Bulk Provisioning Service

     activelog /cm/trace/bps/log4j/bps*.log

Cisco CallManager - Servizi Cisco IP Phone

    activelog /tomcat/logs/ccmcip/log4j/

Cisco CAR Scheduler

    activelog /cm/trace/carsch/log4j/carsch*

Cisco CAR Web Service

    activelog /tomcat/logs/car/log4j/car*

Libreria Web Cisco CCM DBL

     activelog /tomcat/logs/dbl/log4j/dbl*.log
     

Libreria Web Cisco CCM NCS

     activelog /tomcat/logs/ncs/log4j/ncs*.log

Servizio Web Cisco CCM PD

    activelog /tomcat/logs/pd/log4j/*

Servizio Web Cisco CMAdmin

     activelog /tomcat/logs/ccmadmin/log4j/ccmadmin*.log
     

Servizio Web Cisco CMRealm

     activelog /tomcat/logs/ccmrealm/log4j/ccmrealm*.log

Cisco CMService Web Service

     activelog /tomcat/logs/ccmservice/log4j/ccmservice*.log

Servizio Web Cisco CCMUser

    activelog /tomcat/logs/ccmuser/log4j/ccmuser*

Cisco CDP

     activelog /cm/trace/cdp/sdi/cdpd*.txt

Cisco CDP Agent

    activelog /cm/trace/cdpmib/sdi/*

Cisco CDR Agent

     activelog /cm/trace/cdragent/log4j/cdragent*.log
     activelog /cm/trace/cdragent/log4j/cdragentThreadDump.log
    

Cisco CDR Repository Manager

     activelog /cm/trace/cdrrep/log4j/cdrrepmgr*.log
     

File CDR Cisco su server CM

    activelog /cm/cdr/

File CDR Cisco elaborati nel server di pubblicazione

    activelog /cm/cdr_repository/processed/

Cisco CTIM Manager

     activelog /cm/trace/cti/sdl/SDL*_200_*.txt

Provider Cisco CTL

    activelog /cm/trace/ctlprovider/sdi/*

Cisco CallManager

     activelog /cm/trace/ccm/sdl/SDL00*_100*.txt
     activelog /cm/trace/ccm/calllogs/calllogs*.txt

Servizio SNMP Cisco CallManager

     activelog /cm/trace/ccmmib/sdi/CcmMibAgent*.txt

Funzione proxy Cisco Certificate Authority

     activelog /cm/trace/capf/sdi/capf*.txt

Notifica di modifica del certificato Cisco

     activelog /platform/log/certCN*.log
     

Servizio di notifica delle modifiche ai certificati Cisco

     activelog /platform/log/certCN*.log
     

Applicazione Cisco Change Credential

     activelog /tomcat/logs/changecredential/log4j/changepin*.log
     

Interfaccia utente comune Cisco

     activelog /tomcat/logs/cui4j/cui*.log
     

Cisco ControlCenter CLI

     activelog /cm/trace/ccmservice/log4j/ccmservice*.log

Servizio di monitoraggio DHCP Cisco

     activelog /cm/trace/dhcpmon/log4j/dhcpmon*.log
     

Report sulle funzioni estese di Cisco

    activelog /cm/log/cef/xml/qrt*

Cisco DRF Local

     activelog /platform/drf/trace/drfLA*.log
     

Cisco DRF Master

     activelog /platform/drf/trace/drfMA*.log
     

Output Cli Del Database Cisco

     activelog /cm/trace/dbl/ncsj/ncsjUndefined*.out
     activelog /cm/trace/dbl/dblj/dbljdbims*.out
     activelog /cm/trace/dbl/dblj/dbljdbtaps*.out
     

Servizio di installazione database Cisco

     activelog /cm/trace/dbl/sdi/installdb*.log.err
     activelog /cm/trace/dbl/sdi/installdb*.log
     

Cisco Database Layer Monitor

     activelog /cm/trace/dbl/sdi/dbmon*.txt
     

Traccia libreria di database Cisco

     activelog /cm/trace/dbl/sdi/capf/dbl_capf*.log
     activelog /cm/trace/dbl/sdi/dbmon/dbl_dbmon*.log
     activelog /cm/trace/dbl/sdi/ilsd/dbl_ilsd*.log
     activelog /cm/trace/dbl/sdi/installdb/dbl_installdb*.log
     activelog /cm/trace/dbl/sdi/RisDC/dbl_RisDC*.log
     activelog /cm/trace/dbl/sdi/tvs/dbl_tvs*.log
     activelog /cm/trace/dbl/sdi/LpmTool/dbl_LpmTool*.log
     activelog /cm/trace/dbl/sdi/ctftp/dbl_ctftp*.log
     activelog /cm/trace/dbl/sdi/CTLProvider/dbl_CTLProvider*.log
     activelog /cm/trace/dbl/sdi/ccmAgt/dbl_ccmAgt*.log
     activelog /cm/trace/dbl/sdi/CiscoSyslogSubAgt/dbl_CiscoSyslogSubAgt*.log
     activelog /cm/trace/dbl/sdi/ccm/dbl_ccm*.log
     activelog /cm/trace/dbl/sdi/lbm/dbl_lbm*.log
     activelog /cm/trace/dbl/sdi/AuditLog/dbl_AuditLog*.log
     activelog /cm/trace/dbl/sdi/ipvmsd/dbl_ipvmsd*.log
     activelog /cm/trace/dbl/sdi/dnaserver/dbl_dnaserver*.log
     activelog /cm/trace/dbl/sdi/CTIManager/dbl_CTIManager*.log
     activelog /cm/trace/dbl/sdi/cef/dbl_cef*.log
     

Servizio di notifica database Cisco

     activelog /cm/trace/dbl/sdi/dbmon/dbify_dbmon*.log
     activelog /cm/trace/dbl/sdi/ilsd/dbify_ilsd*.log
     activelog /cm/trace/dbl/sdi/RisDC/dbify_RisDC*.log
     activelog /cm/trace/dbl/sdi/LpmTool/dbify_LpmTool*.log
     activelog /cm/trace/dbl/sdi/tvs/dbify_tvs*.log
     activelog /cm/trace/dbl/sdi/ctftp/dbify_ctftp*.log
     activelog /cm/trace/dbl/sdi/ccmAgt/dbify_ccmAgt*.log
     activelog /cm/trace/dbl/sdi/CiscoSyslogSubAgt/dbify_CiscoSyslogSubAgt*.log
     activelog /cm/trace/dbl/sdi/ccm/dbify_ccm*.log
     activelog /cm/trace/dbl/sdi/lbm/dbify_lbm*.log
     activelog /cm/trace/dbl/sdi/AuditLog/dbify_AuditLog*.log
     activelog /cm/trace/dbl/sdi/CTIManager/dbify_CTIManager*.log
     activelog /cm/trace/dbl/sdi/dnaserver/dbnotification_dnaserver*.log
     

Traccia di Cisco Database Replicator

     activelog /cm/trace/dbl/sdi/dblrpc.err
     activelog /cm/trace/dbl/sdi/installdb*.log
     activelog /cm/trace/dbl/sdi/start.log
     activelog /cm/trace/dbl/sdi/startrpc.log
     activelog /cm/trace/dbl/sdi/startcar.log
     activelog /cm/trace/dbl/sdi/replication_scripts_output.log
     activelog /cm/trace/dbl/sdi/spltrace.log

Cisco Device Activation Service

    activelog /tomcat/logs/comact/log4j/*

Cisco Dial Number Analyzer

     activelog /tomcat/logs/dna/log4j/dna*.log
     

Cisco Dial Number Analyzer Server

     activelog /cm/trace/dnaserver/sdi/dna*.txt
     

Cisco DirSync

     activelog /cm/trace/dirsync/log4j/dirsync*.log
     activelog /cm/trace/dirsync/log4j/dirsync_err*.log
     

Ricerca alias numero directory Cisco

     activelog /tomcat/logs/dnaliaslookup/log4j/dnaliaslookup*.log
     

Sincronizzazione alias numero directory Cisco

     activelog /cm/trace/dinaliassync/log4j/dinaliassync*.log

Servizio Cisco E911

     activelog /tomcat/logs/e911proxy/log4j/e911proxy*.log
     

Funzioni estese Cisco

     activelog /cm/trace/cef/sdi/cef*.txt
     

Report sulle funzioni estese di Cisco

     activelog /cm/log/cef/xml/qrt*.xml
     

Cisco Extension Mobility

     activelog /tomcat/logs/em/log4j/emservice*.log
     

Applicazione Cisco Extension Mobility

     activelog /tomcat/logs/em/log4j/emapp*.log

Servizio Web di comunicazione GRT Cisco

    activelog /tomcat/logs/grt/log4j/grt*

Cisco HAProxy

     activelog /cm/trace/haproxy/haproxy*

Servizio cuffie Cisco

    activelog /tomcat/logs/headset/log4j/*

Cisco IP Manager Assistant

     activelog /tomcat/logs/ipma/log4j/*
     

Cisco IP Voice Media Streaming App

     activelog /cm/trace/cms/sdi/cms*.txt
     

Servizio database Cisco Informix

     activelog /cm/log/informix/ccm.log.*.gz
     activelog /cm/log/informix/car.log
     activelog /cm/log/informix/ccm.log
     

Servizio di ricerca tra cluster Cisco

     activelog /cm/trace/ils/sdl/SDL*_600_*.txt
     

Cisco License Manager

     activelog /cm/trace/userlicensing/log4j/userlicensing*.log
     

Cisco Location Bandwidth Manager

     activelog /cm/trace/lbm/sdl/SDL*_700_*.txt
     

Cisco Log Partition Monitoring Tool

     activelog /cm/trace/lpm/sdi/lpm*.txt
     

Servlet Cisco Log4jinit

     activelog /tomcat/logs/log4jinit/log4j/log4jinit*.log

Servizio Cisco Management Agent

    activelog /cm/trace/cmas/log4j/cmas*

Servizio di notifica Push Cisco

    activelog /cm/trace/ccmpns/log4j/ccmpns*

Cisco RIS Data Collector

     activelog /cm/trace/ris/sdi/ris*.txt
     

PerfMonLog agente di raccolta dati RIS Cisco

     activelog /cm/log/ris/csv/PerfMon*.csv
     

Servizio Web Cisco RTMT

     activelog /tomcat/logs/rtmt/log4j/rtmt*.log
     

Libreria Cisco RisBean

     activelog /tomcat/logs/risbean/log4j/risbean*.log
     

Cisco Role-based Security

     activelog /tomcat/logs/rbs/log4j/rbsaccess*.log

Spooling delle informazioni sulle righe Cisco

    activelog /cm/log/informix/ris/*

Cisco Smart License Manager

    activelog /cm/trace/slm/log4j/*

Cisco SOAPM Message Service

    activelog /tomcat/logs/soapmessage/log4j/soapmessage*

Cisco SOAP Web Service

     activelog /tomcat/logs/soap/csv/ratecontrol*.csv
     activelog /tomcat/logs/soap/log4j/soap*.log

Cisco SSO

     activelog /platform/log/ssoApp.log

     activelog tomcat/logs/ssosp/log4j/ssosp*.log
     

Cisco SSOSP Tomcat

    activelog /tomcat/logs/ssosp-tomcat/*

Cisco Service Reporter

     activelog /cm/trace/rtmtreporter/log4j/rtmtreporter*.log
     

Report avvisi di Cisco Serviceability Reporter

     activelog /cm/report/rtmtreporter/AlertRep/AlertRep*.pdf
     

Report attività di chiamata di Cisco Serviceability Reporter

     activelog /cm/report/rtmtreporter/CallActivitiesRep/CallActivitiesRep*.pdf
     

Report dispositivi Cisco Serviceability Reporter

     activelog /cm/report/rtmtreporter/DeviceRep/DeviceRep*.pdf
     

Report di Cisco Serviceability Reporter

     activelog /cm/report/rtmtreporter/PerformanceRep/<indirizzoIPnodo>/PerformanceRep*.pdf
     

Report del server Cisco Serviceability Reporter

     activelog /cm/report/rtmtreporter/ServerRep/ServerRep*.pdf
     

Cisco Serviceability Reporter Service Report

     activelog /cm/report/rtmtreporter/ServiceRep/ServiceRep*.pdf
     

Traccia stored procedure Cisco

     activelog /cm/trace/dbl/sdi/spltrace.log.*.gz
     activelog /cm/trace/dbl/sdi/spltrace.log
     

Cisco Syslog Agent

     activelog /cm/trace/syslogmib/sdi/syslogmib*.txt
     

Cisco TAPS Service

     activelog /cm/trace/taps/log4j/taps*.log
     

Servizio di telemetria Cisco

    activelog /telemetria/*

Cisco TFTP

     activelog /cm/trace/ctftp/sdl/SDL*_600_*.txt
     

Cisco Tomcat

     activelog /tomcat/logs/manager.*.log
     activelog /tomcat/logs/admin.*.log
     activelog /tomcat/logs/host-manager.*.log
     activelog /tomcat/logs/catalina.out
     activelog /tomcat/logs/localhost_access_log.txt
     activelog /tomcat/logs/localhost.*.log
     

Log di Cisco Tomcat Security

     activelog /tomcat/logs/security/log4j/security*.log
     

Servlet Cisco Tomcat Stats

     activelog /tomcat/logs/tomcatstats/log4j/tomcatstats*.log

Servizio Cisco Trace Collection

     activelog /cm/trace/tct/log4j/tct*.log
     

Servizio di verifica attendibilità Cisco

     activelog /cm/trace/tvs/sdi/tvs*.txt

Cisco UDS Tomcat

    activelog activelog /tomcat/logs/uds-tomcat/*

Cisco Unified Mobile Voice Access Service

     activelog /tomcat/logs/ccmivr/log4j/ccmivr*.log
     

Servizio Web Cisco Unified OS Admin

     activelog /tomcat/logs/cmplatform/log4j/cmplatform*.log
     

API Cisco Unified OS Platform

     activelog /tomcat/logs/platform-api/log4j/platform-api*.log
     

Servizio Web di Cisco Unified Reporting

     activelog /tomcat/logs/cucreports/log4j/cucreports*.log
     

Cisco User Data Services

     activelog /tomcat/logs/cucm-uds/log4j/cucm-uds*.log
     

Servizio Web Cisco UXL

    activelog /tomcat/logs/uxl/log4j/UXL*

Servizio Web Cisco WebDialer

     activelog /tomcat/logs/webdialer/log4j/webdialer*
     

Servizio di sincronizzazione di Cisco Wireless Controller

    activelog /cm/trace/cwlcss/log4j/cwlcss*.log

Servizio Web Cisco WebDialerRedirector

     activelog /tomcat/logs/redirector/log4j/redirector*.log
     

Registri connessioni

     activelog /syslog/cron
     

Event Viewer-Log delle applicazioni

     activelog /syslog/CiscoSyslog*
     activelog /syslog/CiscoSyslog
     activelog /syslog/AlternateSyslog.*
     activelog /syslog/AlternateSyslog
     

Event Viewer-Log di sistema

     activelog /syslog/messages
     

Registri FIPS

     activelog /platform/fips/fips.log
     

Host Resources Agent

     activelog /platform/snmp/hostagt/hostagt.log

Report creati da IPT Platform CLI

    activelog /platform/log/diag*
    activelog /platform/log/platform*
    activelog /syslog/csa*

Registri CLI piattaforma IPT

     activelog /platform/log/dbl*.log
     activelog /platform/log/cli*.log
     

Registri di Monitoraggio certificati piattaforma IPT

     activelog /platform/log/certm.log
     

Registri di CertMgr piattaforma IPT

     activelog /platform/log/certMgmt*.log
     

Registri di Gestione cluster piattaforma IPT

     activelog /platform/log/clustermgr*.log
     

Registri GUI piattaforma IPT

     activelog /tomcat/logs/iptplatform/log4j/iptplatform*.log
     

Log IPSecMgmt della piattaforma IPT

     activelog /platform/log/ipsecMgmt.log

Registri RemoteSupport per piattaforma IPT

    activelog /platform/log/create*

Installa firma file

     activelog /platform/log/authenticateFile.log

Log di installazione e aggiornamento

     install /install_log*.log
     installare /selinux_post.log
     installare /system-history.log
     installare /install.log
     installare /lbm_post_install.log

Agente MIB2

     activelog /platform/snmp/mib2agt/mib2agt.log
     

Log di posta

     activelog /syslog/maillog

Log Mgetty

    activelog/mgetty*

Registri NTP

     activelog /syslog/ntp_stop.sh.log
     activelog /syslog/ntp_start.sh.log
     activelog /syslog/sd_ntp.log
     

Registri acquisizione pacchetti

     activelog /platform/cli/*.cap
     

Servizio di migrazione telefonica

    activelog /tomcat/logs/pms/log4j/*

Servizio Web di amministrazione della piattaforma

    activelog /tomcat/logs/platform-api/log4j/*

Servizio Web di comunicazione della piattaforma

    activelog /tomcat/logs/platformcom/log4j/*

Log di programma

     activelog /cm/trace/cti/Proglogs/CTIManager*.ProgLog
     activelog /cm/trace/ccm/Proglogs/ccm*.ProgLog
     

Registri SAR

     activelog /sa/sar*
     

Log SELinux

     activelog /platform/selinux_startup.log
     

Agente principale SNMP

     activelog /platform/snmp/snmpdm/SnmpMasterAgt*.log

Registri protezione

     activelog /syslog/secure-*

IVR con provisioning automatico

     activelog /cm/trace/PnP/log4j/PnP*.log
     

Service Manager

     activelog /platform/log/servm*.log

Registri spooler

    activelog /syslog/spooler*

Agente applicazione di sistema

     activelog /platform/snmp/sappagt/startup.txt
     activelog /platform/snmp/sappagt/sappagt.log

Informazioni correlate

• Guida di riferimento all'interfaccia della riga di comando per le soluzioni Cisco Unified Communications, versione 14