Risolvere i problemi relativi all'errore: Impossibile recuperare i dati della licenza in Unity Connection Speechview

Introduzione

Questo documento descrive le azioni da eseguire quando Cisco Unity Connection (CUC) versione 12.5(1) sull'interfaccia utente grafica (GUI) visualizza il messaggio di errore: Impossibile recuperare i dati della licenza. Per ulteriori informazioni, vedere i registri diagnostici di CuSlmSvr all'indirizzo enable/register the Speechview service.

Prerequisiti

Requisiti

Cisco raccomanda la conoscenza dei seguenti argomenti:

• Cisco Unity Connection.
• Funzione Cisco Speechview.

Componenti usati

Il documento può essere consultato per tutte le versioni software o hardware.

Le informazioni discusse in questo documento fanno riferimento a dispositivi usati in uno specifico ambiente di emulazione. Su tutti i dispositivi menzionati nel documento la configurazione è stata ripristinata ai valori predefiniti. Se la rete è operativa, valutare attentamente eventuali conseguenze derivanti dall'uso dei comandi.

Analisi log

Quando viene visualizzato il messaggio di errore, è necessario raccogliere i log di CuSlmSvr (Connection Smart License Manager Server in RTMT) per analizzare ulteriormente il problema.

Il processo ha inizio:

19:19:03.395 |8060,,,CuSlmSvr,3,18-08-2020 INFO [SLM-12] com.cisco.unity.slm.common.SmartLicenseUtility#isSttEnabled - STT Enabled Status :1
19:19:03.395 |8060,,,CuSlmSvr,3,18-08-2020 DEBUG [SLM-12] com.cisco.unity.slm.dal.DbCrudOperationsImpl#get - Exceute Query : select sttdataacquired from vw_elmlicensestatus 
19:19:03.395 |8060,,,CuSlmSvr,3,18-08-2020 DEBUG [SLM-12] com.cisco.unity.slm.dal.DbHelper#getDbConnection - Getting DB connection for executing query
19:19:03.396 |8060,,,CuSlmSvr,3,18-08-2020 DEBUG [SLM-12] com.cisco.unity.slm.dal.DbHelper#executeQuery - Query executed succesfully
19:19:03.396 |8060,,,CuSlmSvr,3,18-08-2020 DEBUG [SLM-12] com.cisco.unity.slm.dal.DbHelper#closeResources - closeResources Statement : DbHelper
19:19:03.396 |8060,,,CuSlmSvr,3,18-08-2020 INFO [SLM-12] com.cisco.unity.slm.common.SmartLicenseUtility#isSttDataAcquired - STTDataAquired Status :0
19:19:03.396 |8060,,,CuSlmSvr,3,18-08-2020 DEBUG [SLM-12] com.cisco.unity.slm.dal.DbCrudOperationsImpl#get - Exceute Query : select count from UnityDirDb:vw_LicenseStatusCount where tagname='LicSTTProSubscribersMax' 
19:19:03.397 |8060,,,CuSlmSvr,3,18-08-2020 DEBUG [SLM-12] com.cisco.unity.slm.dal.DbHelper#getDbConnection - Getting DB connection for executing query
19:19:03.402 |8060,,,CuSlmSvr,3,18-08-2020 DEBUG [SLM-12] com.cisco.unity.slm.dal.DbHelper#executeQuery - Query executed succesfully
19:19:03.402 |8060,,,CuSlmSvr,3,18-08-2020 DEBUG [SLM-12] com.cisco.unity.slm.dal.DbHelper#closeResources - closeResources Statement : DbHelper
19:19:03.402 |8060,,,CuSlmSvr,3,18-08-2020 DEBUG [SLM-12] com.cisco.unity.slm.core.SmartLicenseManager#fetchThirdPartyKeys - Values of parameter passed in requestThirdPartyKeys method :: isLive :: true isComplianceRequired :: true thirdPartyKeysParamArr [ThirdPartyKeysParam [id=2017844434, keyId=0, name=VOUCHER_CODE, value=regid.2017-04.com.cisco.CUC_SpeechView,12.0_946cef06-3332-4037-9bd3-e4705c2c7ebb, routing=NUANCE, action=GENERATE]]
19:19:03.403 |8060,,,CuSlmSvr,4,18-08-2020 DEBUG [SLM-12] com.cisco.nesla.plugin.DefaultCrypto#parseCertificate - getSubjectDN().getName: CN=Cisco Unity Connection,2.5.4.5=#132434643437646630342d616538392d346466362d626331352d643137633161336631353366,O=Cisco
19:19:03.403 |8060,,,CuSlmSvr,4,18-08-2020 DEBUG [SLM-12] com.cisco.nesla.plugin.DefaultCrypto#parseCertificate - getSubjectDN().toString: CN=Cisco Unity Connection, SERIALNUMBER=4d47df04-ae89-4df6-bc15-d17c1a3f153f, O=Cisco
19:19:03.403 |8060,,,CuSlmSvr,3,18-08-2020 DEBUG [SLM-12] com.cisco.unity.slm.crypto.CustomCrypto#extractSubjectAlternativeNames - Entered extractSubjectAlternativeNames(null)
19:19:03.403 |8060,,,CuSlmSvr,3,18-08-2020 DEBUG [SLM-12] com.cisco.unity.slm.crypto.CustomCrypto#getSUDIList - Collection<List<?>> is null, exiting - extractSubjectAlternativeNames
19:19:03.403 |8060,,,CuSlmSvr,3,18-08-2020 DEBUG [SLM-12] com.cisco.unity.slm.crypto.CustomCrypto#extractSubjectAlternativeNames - returning sudiList : [], exiting extractSubjectAlternativeNames(Collection<List<?>>
19:19:03.403 |8060,,,CuSlmSvr,3,18-08-2020 DEBUG [SLM-12] com.cisco.unity.slm.crypto.CustomCrypto#extractCertificateType - Entered extractCertificateType(subjectDnName = CN=Cisco Unity Connection, SERIALNUMBER=4d47df04-ae89-4df6-bc15-d17c1a3f153f, O=Cisco)
19:19:03.403 |8060,,,CuSlmSvr,3,18-08-2020 INFO [SLM-12] com.cisco.unity.slm.crypto.CustomCrypto#extractCertificateType - Matched subjectDnName - CN=Cisco Unity Connection, SERIALNUMBER=4d47df04-ae89-4df6-bc15-d17c1a3f153f, O=Cisco, pattern1=CN=.*SERIALNUMBER.*, match1=true, pattern2=O=.*SERIALNUMBER=.*CN=.*, match2=false, returning certificate = ID_CERT
19:19:03.404 |8060,,,CuSlmSvr,4,18-08-2020 DEBUG [SLM-12] com.cisco.nesla.plugin.DefaultCrypto#parseCertificate - getSubjectDN().getName: CN=MMI Signer,O=Cisco
19:19:03.404 |8060,,,CuSlmSvr,4,18-08-2020 DEBUG [SLM-12] com.cisco.nesla.plugin.DefaultCrypto#parseCertificate - getSubjectDN().toString: CN=MMI Signer, O=Cisco

Il server richiede il valore VOUCHER_CODE:

19:19:03.417 |8060,,,CuSlmSvr,4,18-08-2020 DEBUG [SLM-12] com.cisco.nesla.agent.impl.MessageComposer#composeTPK - composedMesg: {"signature":{"type":"SHA-256","value":"Pf9POO6+YzchhKnZ3Q0SMamccnS/FPcoRSTdhJNyJkr0EHeDm3bU3FzUqneuKZuw4vfP3nsGP0OzwcY8tzOszcoK3JJDpi5y4wPm2IijLwGZSx0eQVatt7kXxbZ5PU25y4ZKY/egd1hANOn3E7lcLAXAgmgNR5A2exxrgkLt5pHo1mAVTSaDGag0+YqKRXxOTTyJPs1pmeIj6z7ELwWlwBD4QQANYdFj+leHChq9figxcE1ftcXHn1dy2nWl9musbfZu9B+Vb/32kusoRq/uEuxn2YbBQ3wsjq5yLQM8iDNzF7vzcZC1JsgyO3qn3jxzRYPrfhTHr2LY6WGcRcJ37g=="},"credential":null,"request":"{\"header\":{\"version\":\"1.1\",\"locale\":\"en_US.UTF-8\",\"sudi\":{\"suvi\":null,\"uuid\":\"0cd5739043bf4318aae467eacec7dbb9\",\"host_identifier\":null,\"mac_address\":null,\"udi_pid\":\"Cisco Unity Connection\",\"udi_serial_number\":\"0cd5739043bf4318aae467eacec\",\"udi_vid\":null},\"timestamp\":0,\"nonce\":\"7648446339161391345\",\"request_type\":\"THIRD_PARTY_KEY\",\"agent_actions\":null,\"connect_info\":null,\"product_instance_identifier\":\"4d47df04-ae89-4df6-bc15-d17c1a3f153f\",\"id_cert_serial_number\":\"16451298\",\"signing_cert_serial_number\":\"3\"},\"nonce\":\"7648446339161391345\",\"request_data\":\"{\\\"sudi\\\":{\\\"suvi\\\":null,\\\"uuid\\\":\\\"0cd5739043bf4318aae467eacec7dbb9\\\",\\\"host_identifier\\\":null,\\\"mac_address\\\":null,\\\"udi_pid\\\":\\\"Cisco Unity Connection\\\",\\\"udi_serial_number\\\":\\\"0cd5739043bf4318aae467eacec\\\",\\\"udi_vid\\\":null},\\\"timestamp\\\":1597792743402,\\\"nonce\\\":\\\"7648446339161391345\\\",\\\"live\\\":true,\\\"data\\\":[{\\\"id\\\":2017844434,\\\"name\\\":\\\"VOUCHER_CODE\\\",\\\"value\\\":\\\"regid.2017-04.com.cisco.CUC_SpeechView,12.0_946cef06-3332-4037-9bd3-e4705c2c7ebb\\\",\\\"routing\\\":\\\"NUANCE\\\",\\\"action\\\":\\\"GENERATE\\\",\\\"key_id\\\":0}],\\\"product_instance_identifier\\\":\\\"4d47df04-ae89-4df6-bc15-d17c1a3f153f\\\",\\\"compliance_required\\\":true}\"}"}

Il messaggio viene inviato al modulo CSM con la richiesta di recupero delle chiavi.

19:19:03.417 |8060,,,CuSlmSvr,4,18-08-2020 DEBUG [SLM-12] com.cisco.nesla.plugin.EmbeddedGCHCommunication#sendSCHMessage - in sendMessage(), resetProfileHttpAddr to: https://tools.cisco.com/its/service/oddce/services/DDCEService
19:19:03.417 |8060,,,CuSlmSvr,4,18-08-2020 DEBUG [SLM-12] com.cisco.nesla.plugin.EmbeddedGCHCommunication#sendSCHMessage - EmbeddedGCHCommunication [callHomeProps={devUrl=https://tools.cisco.com/its/service/oddce/services/DDCEService}, url=https://tools.cisco.com/its/service/oddce/services/DDCEService, transportMode=TransportCallHome, parentFactory=com.cisco.nesla.agent.SmartAgentFactory@158cfc5, gchClient=com.callhome.service.CallHome@cb4b0, SA_PROFILE=null, dualUrl=null]
19:19:03.417 |8060,,,CuSlmSvr,4,18-08-2020 DEBUG [SLM-12] com.cisco.nesla.plugin.EmbeddedGCHCommunication#sendSCHMessage - effective Authenticator URL: https://tools.cisco.com/its/service/oddce/services/DDCEService
19:19:03.417 |8060,,,CuSlmSvr,6,18-08-2020 INFO [SLM-12] com.callhome.module.config_manager.ProfileManager#resetProfileHttpAddr - reset http url Cisco-TAC-1 for profile https://tools.cisco.com/its/service/oddce/services/DDCEService
19:19:03.418 |8060,,,CuSlmSvr,6,18-08-2020 DEBUG [SLM-12] com.callhome.module.message_processor.BaseMessage#setInternalReqData - Set request data: Session_To = http://tools.cisco.com/neddce/services/DDCEService
19:19:03.422 |8060,,,CuSlmSvr,6,18-08-2020 DEBUG [SLM-12] com.callhome.module.message_processor.BaseMessage#setInternalReqData - Set request data: Attachment_Data = {"signature":{"type":"SHA-256","value":"Pf9POO6+YzchhKnZ3Q0SMamccnS/FPcoRSTdhJNyJkr0EHeDm3bU3FzUqneuKZuw4vfP3nsGP0OzwcY8tzOszcoK3JJDpi5y4wPm2IijLwGZSx0eQVatt7kXxbZ5PU25y4ZKY/egd1hANOn3E7lcLAXAgmgNR5A2exxrgkLt5pHo1mAVTSaDGag0+YqKRXxOTTyJPs1pmeIj6z7ELwWlwBD4QQANYdFj+leHChq9figxcE1ftcXHn1dy2nWl9musbfZu9B+Vb/32kusoRq/uEuxn2YbBQ3wsjq5yLQM8iDNzF7vzcZC1JsgyO3qn3jxzRYPrfhTHr2LY6WGcRcJ37g=="},"credential":null,"request":"{\"header\":{\"version\":\"1.1\",\"locale\":\"en_US.UTF-8\",\"sudi\":{\"suvi\":null,\"uuid\":\"0cd5739043bf4318aae467eacec7dbb9\",\"host_identifier\":null,\"mac_address\":null,\"udi_pid\":\"Cisco Unity Connection\",\"udi_serial_number\":\"0cd5739043bf4318aae467eacec\",\"udi_vid\":null},\"timestamp\":0,\"nonce\":\"7648446339161391345\",\"request_type\":\"THIRD_PARTY_KEY\",\"agent_actions\":null,\"connect_info\":null,\"product_instance_identifier\":\"4d47df04-ae89-4df6-bc15-d17c1a3f153f\",\"id_cert_serial_number\":\"16451298\",\"signing_cert_serial_number\":\"3\"},\"nonce\":\"7648446339161391345\",\"request_data\":\"{\\\"sudi\\\":{\\\"suvi\\\":null,\\\"uuid\\\":\\\"0cd5739043bf4318aae467eacec7dbb9\\\",\\\"host_identifier\\\":null,\\\"mac_address\\\":null,\\\"udi_pid\\\":\\\"Cisco Unity Connection\\\",\\\"udi_serial_number\\\":\\\"0cd5739043bf4318aae467eacec\\\",\\\"udi_vid\\\":null},\\\"timestamp\\\":1597792743402,\\\"nonce\\\":\\\"7648446339161391345\\\",\\\"live\\\":true,\\\"data\\\":[{\\\"id\\\":2017844434,\\\"name\\\":\\\"VOUCHER_CODE\\\",\\\"value\\\":\\\"regid.2017-04.com.cisco.CUC_SpeechView,12.0_946cef06-3332-4037-9bd3-e4705c2c7ebb\\\",\\\"routing\\\":\\\"NUANCE\\\",\\\"action\\\":\\\"GENERATE\\\",\\\"key_id\\\":0}],\\\"product_instance_identifier\\\":\\\"4d47df04-ae89-4df6-bc15-d17c1a3f153f\\\",\\\"compliance_required\\\":true}\"}"}
19:19:03.422 |8060,,,CuSlmSvr,6,18-08-2020 INFO [SLM-12] com.callhome.module.data.statistics.StatisticsMgr#updateSLStatistics - update Smart Lincense Statistics Data
19:19:03.429 |8060,,,CuSlmSvr,6,18-08-2020 INFO [SLM-12] com.callhome.module.message_processor.BaseMessage#makeAmlBlockAttachment - create attachment for smart_licensing_data with type inline

La risposta viene quindi elaborata

19:19:04.741 |8060,,,CuSlmSvr,6,18-08-2020 DEBUG [SLM-12] com.callhome.module.message_processor.BaseMessage#processResponseMessage - Process response message

L'errore viene visualizzato

19:19:04.789 |8060,,,CuSlmSvr,3,18-08-2020 ERROR [SLM-12] com.cisco.unity.slm.rpc.server.SlmRpcHandler#fetchThirdPartyKeys - Exception occured while fetching Third party key from Nesla - LicenseResponse status code: FAILED, message: Product Instance is not consuming this tag :

19:19:04.789 |8060,,,CuSlmSvr,3,com.cisco.nesla.agent.impl.AsyncResponseProcessor.processTPK(AsyncResponseProcessor.java:676)
19:19:04.789 |8060,,,CuSlmSvr,3,com.cisco.nesla.agent.impl.AsyncRequestProcessor.sendTPK(AsyncRequestProcessor.java:427)
19:19:04.789 |8060,,,CuSlmSvr,3,com.cisco.nesla.agent.impl.SmartAgentImpl.requestThirdPartyKeys(SmartAgentImpl.java:1221)
19:19:04.789 |8060,,,CuSlmSvr,3,com.cisco.unity.slm.core.SmartLicenseManager.fetchThirdPartyKeys(SmartLicenseManager.java:1206)
19:19:04.789 |8060,,,CuSlmSvr,3,com.cisco.unity.slm.rpc.server.SlmRpcHandler.fetchThirdPartyKeys(SlmRpcHandler.java:882)
19:19:04.789 |8060,,,CuSlmSvr,3,sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
19:19:04.790 |8060,,,CuSlmSvr,3,sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:57)
19:19:04.790 |8060,,,CuSlmSvr,3,sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
19:19:04.790 |8060,,,CuSlmSvr,3,java.lang.reflect.Method.invoke(Method.java:606)
19:19:04.790 |8060,,,CuSlmSvr,3,com.retrogui.dualrpc.common.RpcWorker.processRpcCallMessage(RpcWorker.java:231)
19:19:04.790 |8060,,,CuSlmSvr,3,com.retrogui.dualrpc.common.RpcWorker.run(RpcWorker.java:75)
19:19:04.790 |8060,,,CuSlmSvr,3,18-08-2020 DEBUG [SLM-12] com.retrogui.dualrpc.common.RpcWorker#processRpcCallMessage - 29341551:Outbound message id=s79970-1597791156498-12 contains the rpc results for originating message id=c2383379-1597792743384-1

19:19:04.790 |8056,,,CuSlmSvr,3,18-08-2020 DEBUG [com.retrogui.messageserver.common.OutboundMessageHandler:hashcode=564416:sessionId=29341551] com.retrogui.messageserver.common.OutboundMessageHandler#run - 29341551:Outgoing message size. Message id=s79970-1597791156498-12, size=684 bytes

La richiesta non riuscita è visibile

19:10:22.430 |2334,,,CuSlmSvr,3,18-08-2020 DEBUG [SLM-11] com.cisco.unity.slm.core.SmartLicenseManager#requestLicenses - License Usage corresponding to CUC_SpeechView is 0
19:10:22.430 |2334,,,CuSlmSvr,4,18-08-2020 DEBUG [SLM-11] com.cisco.nesla.agent.impl.SmartAgentImpl#requestEntitlement - enter requestEntitlement()
19:10:22.430 |2334,,,CuSlmSvr,4,18-08-2020 DEBUG [SLM-11] com.cisco.nesla.agent.impl.SmartAgentImpl#requestEntitlement - entitlementTag: regid.2017-04.com.cisco.CUC_SpeechView,12.0_946cef06-3332-4037-9bd3-e4705c2c7ebb
19:10:22.430 |2334,,,CuSlmSvr,4,18-08-2020 DEBUG [SLM-11] com.cisco.nesla.agent.impl.SmartAgentImpl#requestEntitlement - count: 0
19:10:22.430 |2334,,,CuSlmSvr,4,18-08-2020 DEBUG [SLM-11] com.cisco.nesla.agent.impl.SmartAgentImpl#releaseEntitlement - enter releaseEntitlement()
19:10:22.430 |2334,,,CuSlmSvr,4,18-08-2020 DEBUG [SLM-11] com.cisco.nesla.agent.impl.SmartAgentImpl#releaseEntitlement - entitlementTag: regid.2017-04.com.cisco.CUC_SpeechView,12.0_946cef06-3332-4037-9bd3-e4705c2c7ebb
19:10:22.430 |2334,,,CuSlmSvr,4,18-08-2020 DEBUG [SLM-11] com.cisco.nesla.agent.impl.AsyncRequestProcessor#sendAUTH - queue auth message, status: true
19:10:22.430 |2334,,,CuSlmSvr,4,18-08-2020 DEBUG [SLM-11] com.cisco.nesla.agent.impl.SmartAgentImpl#releaseEntitlement - exit requestEntitlement()

Soluzione

In genere, è possibile superare l'errore Impossibile recuperare i dati della licenza emettendo un nuovo token per il server CUC nel satellite e registrando nuovamente l'intero server.

Quindi, tentare i passi successivi e provare più avanti:

Abilitare la trascrizione SpeechView dei messaggi vocali nella classe di servizio: I membri della classe di servizio possono visualizzare le trascrizioni dei messaggi vocali utilizzando un client IMAP configurato per accedere ai messaggi utente.

Procedura:

Passaggio 1. In Amministrazione di Cisco Unity Connection, espandere Class of Service e selezionare Class of Service.

Passaggio 2. Nella pagina Cerca classe di servizio, selezionare la classe di servizio in cui si desidera abilitare la trascrizione SpeechView o crearne una nuova selezionando Aggiungi nuovo.

Passaggio 3. Nella pagina Modifica classe di servizio, in Funzionalità di gestione licenze, selezionare Usa servizio di trascrizione SpeechView standard per abilitare la trascrizione standard. Analogamente, è possibile selezionare l'opzione Usa servizio di trascrizione SpeechView Pro per abilitare la trascrizione professionale.

Passaggio 4. Selezionare le opzioni applicabili nella sezione servizio di trascrizione e selezionare Salva. Per informazioni su ogni campo, vedere Guida > Questa pagina.

Il messaggio di errore rilevato deve scomparire dopo l'esecuzione dei passaggi precedenti ed è possibile continuare con la registrazione del servizio Speechview.