Solución de colaboración alojada de Cisco para centros de contacto

Fichas técnicas e información del producto

Fichas técnicas

• • Cisco Contact Center Enterprise 12.6 Data Sheet 11-Jun-2023
  • Cisco Contact Center Enterprise 11.6 Product Line Data sheet 25-Aug-2017
  • Cisco Hosted Collaboration Solution for Contact Center 11.5 Data Sheet 22-Aug-2019
  • Cisco Hosted Collaboration Solution for Contact Center 11.0 Data sheet 04-Jan-2016
  • Cisco Hosted Collaboration Solution for Contact Center 10.6 Data Sheet 25-Jun-2015
  • Cisco Hosted Collaboration Solution for Contact Center 9.2.1 Data Sheet 28-Jun-2013
  • Cisco Collaboration Flex Plan Contact Center Data Sheet 14-May-2021

Notificaciones de fin de vida útil y fin de venta

• English

  • End-of-Sale and End-of-Life Announcement for the Perpetual Licensing for Cisco Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and HCS for Contact Center - Replaced by Flex Contact Center 31-Jan-2022
  • End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription v12.0 for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center 04-Jun-2021
  • End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription 11.x for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center 04-Jun-2021
  • End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 12.0 25-Jan-2021
  • End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 11.6 12-Mar-2020
  • Cisco announces a change in product part numbers for the Cisco Subscription HCS for Contact Center 04-Oct-2019
  • End-of-Sale and End-of-Life Announcement for the Cisco ICMH and HCS Legacy Products 06-Dec-2017
  • End-of-Sale and End-of-Life Announcement for the Cisco Unified Intelligent Contact Management Hosted and Unified Contact Center Hosted 27-Jul-2015

Avisos de seguridad

Advertencias de seguridad, respuestas y notificaciones

• Cisco Hosted Collaboration Mediation Fulfillment XML External Expansion Vulnerability 06-May-2020
• Cisco Hosted Collaboration Mediation Fulfillment Cross-Site Request Forgery Vulnerability 03-May-2020
• Cisco Hosted Collaboration Mediation Fulfillment Cross-Site Request Forgery Vulnerability 03-Oct-2018
• Apache Struts2 Jakarta Multipart Parser File Upload Code Execution Vulnerability Affecting Cisco Products 10-Mar-2017
• Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: January and February 2017 30-Jan-2017
• Multiple Vulnerabilities in Network Time Protocol Daemon Affecting Cisco Products: November 2016 23-Nov-2016
• Cisco Hosted Collaboration Mediation Fulfillment Cross-Site Request Forgery Vulnerability 26-Oct-2016
• Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: September 2016 27-Sep-2016
• Cisco Hosted Collaboration Mediation Fulfillment Directory Traversal File System Vulnerability 31-Aug-2016
• Cisco Hosted Collaboration Mediation Fulfillment Authenticated Directory Traversal Vulnerability 31-Aug-2016
• Multiple Vulnerabilities in Network Time Protocol Daemon Affecting Cisco Products: June 2016 03-Jun-2016
• Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: May 2016 04-May-2016
• Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: March 2016 02-Mar-2016
• Vulnerability in GNU glibc Affecting Cisco Products: February 2016 18-Feb-2016
• Multiple Vulnerabilities in OpenSSL (December 2015) Affecting Cisco Products 04-Dec-2015
• Multiple Vulnerabilities in OpenSSL (June 2015) Affecting Cisco Products 12-Jun-2015
• Multiple Vulnerabilities in OpenSSL (January 2015) Affecting Cisco Products 10-Mar-2015
• GNU glibc gethostbyname Function Buffer Overflow Vulnerability 28-Jan-2015

Versión y compatibilidad

Información sobre Compatibilidad

• Cisco Hosted Collaboration Solution for Contact Center versión 12.0(1)

  • Contact Center Enterprise Solution Compatibility Matrix, Release 12.0(x) 19-Feb-2021

• Cisco Hosted Collaboration Solution for Contact Center versión 11.6(1)

  • Compatibility Matrix for Cisco HCS for Contact Center 11.6(x) 12-Dec-2018

• Versión 11.0(1) de la Solución de colaboración alojada de Cisco para el Centro de contacto

  • Compatibility Matrix for Cisco HCS for Contact Center 11.0(1) 12-Jul-2017

Release Notes

• Cisco Hosted Collaboration Solution for Contact Center Version 12.5(2)

  • Release Notes for Cisco Hosted Collaboration Solution for Contact Center Solution Release 12_5_2 17-Jan-2024
  • Release Notes for Cisco Hosted Collaboration Solution for Contact Center Solution, Release 12.5(2) 26-Jul-2022

• Cisco Hosted Collaboration Solution for Contact Center Version 12.5(1)

  • Release Notes for Cisco Hosted Collaboration Solution for Contact Center Solution 23-Jan-2024
  • Release Notes for Cisco Hosted Collaboration Solution for Contact Center Solution, Release 12.5(1) 21-Jan-2020

• Cisco Hosted Collaboration Solution for Contact Center Version 11.6(2)

  • Release Notes for Cisco Hosted Collaboration Solution for Contact Center Solution, Release 11.6(2) 28-Mar-2019

• Cisco Hosted Collaboration Solution for Contact Center versión 12.0(1)

  • Release Notes for Cisco Hosted Collaboration Solution for Contact Center Solution, Release 12.0(1) 30-Jul-2021

• Cisco Hosted Collaboration Solution for Contact Center versión 11.6(1)

  • Release Notes for Cisco Hosted Collaboration Solution for Contact Center Solution, Release 11.6(1) 28-Aug-2017

• Cisco Hosted Collaboration Solution for Contact Center versión 11.0(3)

  • Release Notes for Cisco Hosted Collaboration Solution for Contact Center Solution, Release 11.0(3) 09-Feb-2018

• Versión 11.0(1) de la Solución de colaboración alojada de Cisco para el Centro de contacto

  • Release Notes for Cisco Hosted Collaboration Solutions for Contact Center, Release 11.0(1) 14-Dec-2016

Referencia

Información

• Cisco Hosted Collaboration Solution for Contact Center Version 11.6(2)

  • Open Source Used In Cisco Unified Contact Center Enterprise Solutions 11.6(2) 28-Mar-2019 (PDF - 5 MB)
  • Open Source Used In Cisco CTI Object Server for Contact Center Enterprise Solutions 11.6(2) 28-Mar-2019 (PDF - 1 MB)

• Cisco Hosted Collaboration Solution for Contact Center versión 12.0(1)

  • Open Source Used In Cisco Unified Contact Center Enterprise Solutions 12.0(1) 11-Jan-2019 (PDF - 26 MB)
  • Open Source Used In Cisco CTI Object Server for Contact Center Enterprise Solutions 12.0(1) 07-Jan-2019 (PDF - 1 MB)

• Cisco Hosted Collaboration Solution for Contact Center versión 11.6(1)

  • Open Source Used In Cisco CTI Object Server for Contact Center Enterprise Solutions 11.6(1) 14-Aug-2017 (PDF - 1 MB)
  • Open Source Used In Cisco Unified Contact Center Enterprise Solutions 11.6(1) 02-Aug-2017 (PDF - 27 MB)

• Cisco Hosted Collaboration Solution for Contact Center versión 11.0(3)

  • Open Source Used In Cisco Unified Contact Center Enterprise 11.0(3) 11-Feb-2018 (PDF - 5 MB)

• Versión 11.0(1) de la Solución de colaboración alojada de Cisco para el Centro de contacto

  • Open Source Used in Cisco Unified Contact Center Domain Manager, Release 11.0(1) 20-Jan-2016 (PDF - 1 MB)

Referencias Técnicas

• Cisco Hosted Collaboration Solution for Contact Center Version 12.5(1)

  • Web Services Reference for Cisco Unified Contact Center Domain Manager, Release 12.5(1) 22-Jan-2020 (PDF - 2 MB)

• Cisco Hosted Collaboration Solution for Contact Center versión 12.0(1)

  • Web Services Reference for Cisco Unified Contact Center Domain Manager, Release 12.0(1) 07-Jan-2019 (PDF - 2 MB)

• Cisco Hosted Collaboration Solution for Contact Center versión 11.6(1)

  • Integrated Configuration Environment (ICE) for Cisco Unified Contact Center Domain Manager, Release 11.6(1) 20-Nov-2017 (PDF - 929 KB)
  • Web Services Reference for Cisco Unified Contact Center Domain Manager, Release 11.6(1) 31-Aug-2017 (PDF - 2 MB)

• Versión 11.0(1) de la Solución de colaboración alojada de Cisco para el Centro de contacto

  • Integrated Configuration Environment (ICE) for Cisco Unified Contact Center Domain Manager, Release 11.0(1) 20-Jan-2016 (PDF - 946 KB)
  • Security Guide for Cisco Unified Contact Center Domain Manager, Release 11.0(1) 20-Jan-2016 (PDF - 971 KB)
  • Web Services Reference for Cisco Unified Contact Center Domain Manager, Release 11.0(1) 20-Jan-2016 (PDF - 2 MB)

Roadmaps de Documentación

• Applicable to Multiple Releases

  • Cisco Hosted Collaboration Solution for Contact Center Documentation Guide, Release 12.5(1) and 12.5(2) 16-Feb-2020

• Cisco Hosted Collaboration Solution for Contact Center versión 12.0(1)

  • Cisco Hosted Collaboration Solution for Contact Center Documentation Guide, Release 12.0(1) 11-Jan-2019

• Cisco Hosted Collaboration Solution for Contact Center versión 11.6(1)

  • Cisco Hosted Collaboration Solution for Contact Center Documentation Guide, Release 11.6(1) 24-Aug-2017

• Versión 11.0(1) de la Solución de colaboración alojada de Cisco para el Centro de contacto

  • Documentation Guide for Cisco Hosted Collaboration Solution for Contact Center, Release 11.0(1) 25-Jan-2016

Diseño

Guías de Diseño

• Cisco Hosted Collaboration Solution for Contact Center Version 12.5(1)

  • Solution Design Guide for Cisco Hosted Collaboration Solution for Contact Center, Release 12.5 20-May-2021

• Cisco Hosted Collaboration Solution for Contact Center versión 12.0(1)

  • Solution Design Guide for Cisco Hosted Collaboration Solution for Contact Center, Release 12.0 22-Mar-2019

• Cisco Hosted Collaboration Solution for Contact Center versión 11.6(1)

  • Solution Design Guide for Cisco Hosted Collaboration Solution for Contact Center, Release 11.6 22-Mar-2019

Instalación y Actualización

Guías de Instalación y Actualización

• Applicable to Multiple Releases

  • Installing and Upgrading Guide for Cisco Hosted Collaboration Solution for Contact Center, Release 12.5(1) and 12.5(2) 26-Jul-2022

• Cisco Hosted Collaboration Solution for Contact Center Version 12.5(1)

  • Installation and Configuration Guide for Cisco Unified Contact Center Domain Manager, Release 12.5(1) 05-Jan-2023 (PDF - 1 MB)

• Cisco Hosted Collaboration Solution for Contact Center versión 12.0(1)

  • Installation and Configuration Guide for Cisco Unified Contact Center Domain Manager, Release 12.0(1) 05-Jan-2023 (PDF - 1 MB)
  • Installing and Upgrading Guide for Cisco Hosted Collaboration Solution for Contact Center, Release 12.0(1) 04-Jul-2019

• Cisco Hosted Collaboration Solution for Contact Center versión 11.6(1)

  • Installing and Upgrading Guide for Cisco Hosted Collaboration Solution for Contact Center, Release 11.6(1) 28-Jun-2018
  • Installation and Configuration Guide for Cisco Unified Contact Center Domain Manager, Release 11.6(1) 31-Aug-2017 (PDF - 1 MB)

• Versión 11.0(1) de la Solución de colaboración alojada de Cisco para el Centro de contacto

  • Installing and Configuring Guide for Cisco HCS for CC 11.0(1) 18-May-2016
  • Installation and Configuration Guide for Cisco Unified Contact Center Domain Manager, Release 11.0(1) 20-Jan-2016 (PDF - 1 MB)

Configuración

Feature Guides

• Cisco Hosted Collaboration Solution for Contact Center Version 12.5(1)

  • Cisco Hosted Collaboration Solution for Contact Center Features Guide, Release 12.5(1) 20-Jul-2020

• Cisco Hosted Collaboration Solution for Contact Center versión 12.0(1)

  • Cisco Hosted Collaboration Solution for Contact Center Features Guide, Release 12.0(1) 03-Nov-2018

• Cisco Hosted Collaboration Solution for Contact Center versión 11.6(1)

  • Cisco Hosted Collaboration Solution for Contact Center Features Guide, Release 11.6(1) 24-Aug-2017

Guías de Configuración

• Cisco Hosted Collaboration Solution for Contact Center Version 12.5(2)

  • Port Utilization Guide for Cisco Contact Center Enterprise Solutions 27-Sep-2023

• Cisco Hosted Collaboration Solution for Contact Center Version 12.5(1)

  • Cisco Hosted Collaboration Solution for Contact Center Configuration Guide 12.5(1) 05-Feb-2020

• Cisco Hosted Collaboration Solution for Contact Center versión 12.0(1)

  • Cisco Hosted Collaboration Solution for Contact Center Configuration Guide, Release 12.0(1) 04-Jul-2019

• Cisco Hosted Collaboration Solution for Contact Center versión 11.6(1)

  • Cisco Hosted Collaboration Solution for Contact Center Configuration Guide, Release 11.6(1) 05-Jun-2018

Mantenimiento y Funcionamiento

Guías de Mantenimiento y Funcionamiento

• Cisco Hosted Collaboration Solution for Contact Center Version 12.5(1)

  • Integrated Configuration Environment (ICE) for Cisco Unified Contact Center Domain Manager, Release 12.5(1) 22-Jan-2020 (PDF - 3 MB)
  • Security Guide for Cisco Unified Contact Center Domain Manager, Release 12.5(1) 22-Jan-2020 (PDF - 971 KB)

• Cisco Hosted Collaboration Solution for Contact Center versión 12.0(1)

  • Security Guide for Cisco Unified Contact Center Domain Manager, Release 12.0(1) 07-Jan-2019 (PDF - 1000 KB)
  • Integrated Configuration Environment (ICE) for Cisco Unified Contact Center Domain Manager, Release 12.0(1) 07-Jan-2019 (PDF - 3 MB)

• Cisco Hosted Collaboration Solution for Contact Center versión 11.6(1)

  • Administration Guide for Cisco Unified Contact Center Domain Manager, Release 11.6(1) 20-Nov-2017 (PDF - 999 KB)

• Versión 11.0(1) de la Solución de colaboración alojada de Cisco para el Centro de contacto

  • Administration Guide for Cisco Unified Contact Center Domain Manager, Release 11.0(1) 20-Jan-2016 (PDF - 969 KB)

Guías para el Usuario Final

• Cisco Hosted Collaboration Solution for Contact Center Version 12.5(1)

  • User Guide for Cisco Unified Contact Center Domain Manager, Release 12.5(1) 22-Jan-2020 (PDF - 1 MB)

• Cisco Hosted Collaboration Solution for Contact Center versión 12.0(1)

  • User Guide for Cisco Unified Contact Center Domain Manager, Release 12.0(1) 07-Jan-2019 (PDF - 1 MB)

• Cisco Hosted Collaboration Solution for Contact Center versión 11.6(1)

  • User Guide for Cisco Unified Contact Center Domain Manager, Release 11.6(1) 31-Aug-2017 (PDF - 1 MB)

• Versión 11.0(1) de la Solución de colaboración alojada de Cisco para el Centro de contacto

  • User Guide for Cisco Unified Contact Center Domain Manager, Release 11.0(1) 20-Jan-2016 (PDF - 1 MB)