Introducción
Este documento describe la notificación de error de Jabber, "Su configuración de Office Dañada". A veces, es posible que desee determinar si Jabber informa de alguna notificación de error. Vaya a Ayuda > Mostrar notificaciones de error. Vea aquí el ejemplo de un problema que podría notificarse.
Prerequisites
Requirements
No hay requisitos específicos para este documento.
Componentes Utilizados
La información de este documento se basa en la versión 9.x de Jabber.
The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.
Problema
El usuario ejecuta Jabber versión 9.6.0 y ve la notificación en Notificaciones de error: "Su configuración de Office está dañada. Reinstale Cisco Jabber para restaurar la integración de Office CJ:1000:101". El usuario no tiene el permiso correcto para escribir en la ubicación Políticas del Registro. La única clave escrita en las políticas debe ser TagContact como REG_DWORD con un valor de cero.
Los seguimientos de informes de problemas pueden mostrar lo siguiente:
2014-04-23 14:07:30,978 INFO [0x00000fe0] [Click2XRegistrationLib.cpp(28)]
[plugin-runtime] [SetupRegistry] - Setting up registry: Found version 14
of Office application
2014-04-23 14:07:30,978 ERRO [0x00000fe0] [Click2XRegistrationLib.cpp(327)]
[plugin-runtime] [OpenRegistryKey] -
Failed to open Software\Policies\Microsoft\Office\14.0\Common\PersonaMenu
in 80000001 use64Bit: 0 Registry Error 2
2014-04-23 14:07:30,978 ERRO [0x00000fe0] [Click2XRegistrationLib.cpp(310)]
[plugin-runtime] [CreateRegistryKey] -
Failed to create Software\Policies\Microsoft\Office\14.0\Common\PersonaMenu
in 80000001 use64Bit: 0 Registry Error 5
2014-04-23 14:07:30,978 ERRO [0x00000fe0] [Click2XRegistrationLib.cpp(327)]
[plugin-runtime] [OpenRegistryKey] -
Failed to open Software\Microsoft\Office\14.0\Common\PersonaMenu in 80000001
use64Bit: 0 Registry Error 2
2014-04-23 14:07:30,978 INFO [0x00000fe0] [Click2XRegistrationLib.cpp(189)]
[plugin-runtime] [CheckAndWriteToRegistryIfNecessary] - Created write handle
to Software\Microsoft\Office\14.0\Common\PersonaMenu\Enabled
2014-04-23 14:07:30,978 INFO [0x00000fe0] [Click2XRegistrationLib.cpp(204)]
[plugin-runtime] [CheckAndWriteToRegistryIfNecessary] - Editing current
dword value...
2014-04-23 14:07:30,978 INFO [0x00000fe0] [Click2XRegistrationLib.cpp(212)]
[plugin-runtime] [CheckAndWriteToRegistryIfNecessary] - Successfully
modified Software\Microsoft\Office\14.0\Common\PersonaMenu\Enabled with
new value of: 1
2014-04-23 14:07:30,978 INFO [0x00000fe0] [Click2XRegistrationLib.cpp(189)]
[plugin-runtime] [CheckAndWriteToRegistryIfNecessary] - Created write handle
to Software\Microsoft\Office\14.0\Common\PersonaMenu\SetOnlineStatusLevel
2014-04-23 14:07:30,978 INFO [0x00000fe0] [Click2XRegistrationLib.cpp(204)]
[plugin-runtime] [CheckAndWriteToRegistryIfNecessary] - Editing current
dword value...
2014-04-23 14:07:30,978 INFO [0x00000fe0] [Click2XRegistrationLib.cpp(212)]
[plugin-runtime] [CheckAndWriteToRegistryIfNecessary] - Successfully
modified Software\Microsoft\Office\14.0\Common\PersonaMenu\SetOnlineStatusLevel
with new value of: 2
2014-04-23 14:07:30,978 INFO [0x00000fe0] [Click2XRegistrationLib.cpp(189)]
[plugin-runtime] [CheckAndWriteToRegistryIfNecessary] - Created write handle
to Software\Microsoft\Office\14.0\Common\PersonaMenu\EnablePresence
2014-04-23 14:07:30,978 INFO [0x00000fe0] [Click2XRegistrationLib.cpp(204)]
[plugin-runtime] [CheckAndWriteToRegistryIfNecessary] - Editing current
dword value...
2014-04-23 14:07:30,978 INFO [0x00000fe0] [Click2XRegistrationLib.cpp(212)]
[plugin-runtime] [CheckAndWriteToRegistryIfNecessary] - Successfully
modified Software\Microsoft\Office\14.0\Common\PersonaMenu\EnablePresence
with new value of: 2
2014-04-23 14:07:30,978 ERRO [0x00000fe0] [Click2XRegistrationLib.cpp(327)]
[plugin-runtime] [OpenRegistryKey] - Failed to open SOFTWARE\IM Providers
in 80000001 use64Bit: 0 Registry Error 2
2014-04-23 14:07:30,978 INFO [0x00000fe0] [Click2XRegistrationLib.cpp(189)]
[plugin-runtime] [CheckAndWriteToRegistryIfNecessary] - Created write handle
to SOFTWARE\IM Providers\DefaultIMApp
2014-04-23 14:07:30,978 INFO [0x00000fe0] [Click2XRegistrationLib.cpp(192)]
[plugin-runtime] [CheckAndWriteToRegistryIfNecessary] - Editing current
string value...
2014-04-23 14:07:30,978 INFO [0x00000fe0] [Click2XRegistrationLib.cpp(212)]
[plugin-runtime] [CheckAndWriteToRegistryIfNecessary] - Successfully modified
SOFTWARE\IM Providers\DefaultIMApp with new value of: Cisco Jabber
El problema se indica con esta línea:
ERRO [0x00000fe0] [Click2XRegistrationLib.cpp(310)] [plugin-runtime]
[CreateRegistryKey] - Failed to create
Software\Policies\Microsoft\Office\14.0\Common\PersonaMenu in 80000001
use64Bit: 0 Registry Error 5
Solución
Si el usuario instala Jabber desde una cuenta de administrador y utiliza Jabber desde una cuenta de dominio, esta clave de registro se debe implementar a través de Group Policy Object (GPO) o importarse a HKEY_CURRENT_USER (HKCU) del usuario del dominio de otra manera. Consulte esta clave de registro:
[HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\14.0\Common\PersonaMenu]
"TagContact"=dword:00000000
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