Resolución de problemas de restablecimiento de fábrica de SEG o SWA mediante enablediag

Introducción

Este documento describe cómo restablecer los dispositivos de hardware SEG o SWA, si utiliza el método de autenticación enablediag.

Prerequisites

Componentes Utilizados

• Cisco Secure Email Gateway (SEG) AsyncOS 14.2.2 o versiones posteriores
• Cisco Secure Web Appliance (SWA) AsyncOS 14.5.1-008 o versiones posteriores

La información que contiene este documento se creó a partir de los dispositivos en un ambiente de laboratorio específico. Todos los dispositivos que se utilizan en este documento se pusieron en funcionamiento con una configuración verificada (predeterminada). Si tiene una red en vivo, asegúrese de entender el posible impacto de cualquier comando.

Problema

No se puede acceder al SEG/SWA a través de la interfaz de usuario web o la red si se produce un error en una actualización o si los servicios se dañan, lo que deja a la RMA como única opción. Esta función permite restablecer el dispositivo a los parámetros predeterminados de fábrica y evitar la necesidad de una RMA.

Solución

1. Acceda al SEG/SWA a través de la consola o una sesión de terminal Ethernet.

2. Inicie sesión con estas credenciales:

• Nombre de usuario:enablediag
• Contraseña contraseña de administrador

3. Ejecute el comando resetappliance.

4. Seleccione la opción de versión anterior necesaria de la lista mostrada.

5. Confirme la operación de restablecimiento.

6. Espere a que el dispositivo borre todos los parámetros predeterminados del sistema, incluida la eliminación de los parámetros IP de red.

7. Compruebe que el SEG/SWA vuelve a un estado limpio y sin configurar y que está listo para la configuración.

Muestra de salida completa del proceso resetappliance.

login: enablediag
> Log in with the enablediag account and provide the appropriate administrator credentials when prompted

AsyncOS 14.2.2 for Cisco C395 build 004

Welcome to the Cisco C395 Email Security Appliance

Available Commands:
help -- View this text.
quit -- Log out.
service -- Enable or disable access to the service system.
network -- Perform emergency configuration of the diagnostic network interface.
clearnet -- Resets configuration of the diagnostic network interface.
ssh -- Configure emergency SSH daemon on the diagnostic network interface.
clearssh -- Stop emergency SSH daemon on the diagnostic network interface.
tunnel -- Start up tech support tunnel to IronPort.
print -- Print status of the diagnostic network interface.
resetappliance -- Reset appliance reverts the appliance to chosen build with factory default settings with default IP. No network configuration would be preserved.
reboot -- Reboot the appliance.

S/N ABC12345678-00000000
Service Access currently disabled.
ironport.example.com> resetappliance


This command will revert the appliance to a previous version of AsyncOS.

Warning: Reverting the appliance is extremely destructive.
The following data will be destroyed in the process and should be backed up:
 - current system configuration file
 - all log files
 - all reporting data (including saved scheduled and archived reports)
 - any custom end user notification pages
 - current network settings

Reverting the device will cause a reboot to take place.
After rebooting, the appliance reinitializes itself and reboots
again to the desired version, with default system configuration.

Would you like to continue [Y/N]?
y
Are you sure you want to continue [Y/N] ?
y
This command will revert the appliance to a previous version of AsyncOS.

WARNING: Reverting the appliance is extremely destructive.
The following data will be destroyed in the process:
- all configuration settings (including listeners)
- all log files
- all databases (including messages in Virus Outbreak and Policy quarantines)
- all reporting data (including saved scheduled reports)
- all message tracking data
- all IronPort Spam Quarantine message and end-user safelist/blocklist data


Before running this command, be sure you have:
- saved the configuration file of this appliance (with passwords unmasked)
- exported the IronPort Spam Quarantine safelist/blocklist database
  to another machine (if applicable)
- waited for the mail queue to empty

Reverting the device causes an immediate reboot to take place.
After rebooting, the appliance reinitializes itself and reboots
again to the desired version.

    Available versions
    =================
 1. 13.5.3-010
 2. 13.5.4-038
 3. 14.2.2-004
Please select an AsyncOS version [2]: 3
Do you want to continue? [N]> y

Are you sure you want to continue? [N]> y
You have selected "14.2.2-004".
mv: rename /data/pub/configuration/revert_netconfigwith_v6.xml to /data/pub/configuration/revert_netconfig.xml: No such file or directory
Reverting to "shipping" preconfigure install mode.
ls: /data/db/features/*.revert: No such file or directory

AsyncOS Amnesiac (cuau0)

login: admin
> Log in with the admin account and provide the appropriate administrator credentials when prompted

AsyncOS 14.2.2 for Cisco C395 build 004
Welcome to the Cisco C395 Email Security Appliance

NOTE: This session will expire if left idle for 30 minutes. Any uncommitted
configuration changes will be lost. Commit the configuration changes as soon
as they are made.

Warning!
You are currently using a demonstration certificate(Cisco ESA Certificate)
which is not secure and is not recommended for general use. Create or import
a certificate using the certconfig > CERTIFICATE option.
The features/services that are currently using the demonstration certificate
are:
default destination controls entry, LDAPS
Please run "systemsetup" or "sethostname" then "commit" before sending mail.
ironport.example.com>

Información Relacionada

• Guía de configuración de Email Security
• Página de inicio de Cisco Secure Email Gateway para las guías de asistencia
• Página de inicio de Secure Web Appliance

Historial de revisiones

Revisión	Fecha de publicación	Comentarios
2.0	07-Jul-2026	Recertificación
1.0	07-Aug-2023	Versión inicial