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Improve Productivity with Collaboration Technology

Unified Communications

Unify all your voice, video, data, and mobile applications for collaboration with Cisco Unified Communications solutions.

Overview: Unified Communications

Cisco Unified Communications Manager

  • Simplified voice systems can help cut costs and simplify provisioning and maintenance
  • Comprehensive communications can help people collaborate more effectively
  • Embedded software capabilities enable mobility to help increase productivity, anywhere, on any device
  • Deployment models include public cloud, private cloud, on-premises, remote, and hybrid

Cisco Business Edition 6000

  • Affordable, advanced unified communications and collaboration for up to 1000 users and 50 sites
  • Simplified deployment, management, and maintenance
  • Support for multiple applications on one virtualized platform
  • Scales with company growth; protect up to 99% of investment in all hardware, software, and licenses

Cisco Unified Communications Manager Express

  • Simplified transition from legacy telephony systems for enterprise branch offices
  • Customizable, affordable, simple-to-deploy, and scalable branch solution
  • Localized call control, mobility, and conferencing plus data applications on Cisco Integrated Services Routers

Cisco Jabber

  • Collaborate from any workspace with unified communications applications
  • Easy access to presence, IM, voice and video, voice messages, desktop sharing, and conferencing
  • Consistent experiences across devices—PC, Mac, iPhone, iPad, Android, Nokia, Blackberry

Cisco Unified Communications System

  • Integrates communications and collaboration products and applications
  • Creates collaborative, adaptive workspaces
  • Uses an intelligent, converged network platform for communications
  • Makes services available inside and outside the organization through an open, extensible platform

Customer Collaboration

Use customer collaboration to create the foundation for strong customer relationships.

Overview: Customer Collaboration

Cisco Unified Contact Center Enterprise

  • State-of-the-art contact center capabilities for enterprise applications
  • Premises-based and hosted deployments with Cisco Unified Communications Manager or third-party call distributors
  • Intelligent contact routing, call treatment, and network-to-desktop computer telephony integration (CTI)
  • Option of web-based, thin-client collaborative desktops for agents and supervisors

Cisco Unified Contact Center Express

  • Sophisticated call routing and contact management
  • Easy to deploy and use, highly secure, virtual, and highly available
  • Ideal feature set for midmarket, enterprise branch, or corporate departments
  • Versatility for both formal and informal contact centers

Cisco Packaged Contact Center Enterprise

  • Predesigned, all-in-one, packaged contact center solution
  • Essential features of Cisco Unified Contact Center Enterprise in a simplified, purpose-built package
  • Helps enable rapid deployment in a single site or in distributed locations
  • Single-server deployment, or two for redundancy

Cisco Hosted Collaboration Solution for Contact Center

  • Designed to support up to 1000 agents
  • Capabilities of Cisco Unified Contact Center Enterprise and Cisco Unified Customer Voice Portal
  • Multicustomer management-provisioning capabilities with Cisco Contact Center Domain Manager
  • Next-generation agent and supervisor desktop with Cisco Finesse
  • Outbound support and intelligent contact routing with Cisco Precision Routing

Cisco Unified Customer Voice Portal

  • Award-winning product
  • Speech-enabled self-service to callers
  • Powerful call control to treat calls at the most efficient location
  • Open-standard support for speech recognition to help deliver self-service as a standalone IVR system or integrated system


In the cloud or on premises, collaborate anywhere, more securely, with high-quality, integrated voice, video, and content sharing.

Overview: Conferencing

Cisco WebEx Meetings

  • Meet with anyone online to present, share, and collaborate
  • Organize and manage all meeting activities, and easily share files
  • Use on multiple platforms and mobile devices

Cisco WebEx Meetings Server

  • WebEx technology on a highly secure, private cloud (on-premises)
  • Audio, video, and web conferencing in an all-in-one solution
  • Same WebEx user interface and features on iPad and iPhone clients
  • IP telephony can be extended to conferencing

Cisco TelePresence Server

  • High-quality, flexible, 360p-to-full-HD multiparty conferencing and collaboration with Cisco ActivePresence and Cisco ClearPath
  • Flexible deployment options (chassis or appliance) as well as virtualized options
  • Meet from WebEx Meeting Center clients or telepresence systems
  • Support for Cisco Pervasive Conferencing
  • Multipoint calls; compatible with standards-based, third-party endpoints

Cisco TelePresence Conductor

  • Simplified conferencing; easier, smarter, more cost-effective experience
  • Optimal multipoint conferencing with Intelligent TelePresence Server and Multipoint Control Unit (MCU) resource allocation
  • Conference virtualization and personalization

Cisco Prime Collaboration

  • Simplified management of unified communications and video collaboration networks
  • Supports high quality of service, minimal system outages, and timely issue resolution
  • Faster site rollouts and less complex management of network changes
  • Lower TCO with automated processes and tools for provisioning, assurance, and long-term trending and analytics

Collaboration Endpoints

Stay connected with endpoints, from IP phones and video conferencing to web, mobile, and desktop clients.

Overview: Collaboration Endpoints

Cisco TelePresence TX9000 Series

  • New industrial design for greater immersion
  • Three simultaneous, very-high-quality video streams
  • High-definition, full-motion content sharing for superior video and content collaboration
  • Excellent lighting and sound with a discreet camera housing and a touchscreen interface
  • 20 percent less bandwidth requirements, faster installation, and simplified servicing than earlier models

Cisco TelePresence Profile Series

  • Lifelike, high-definition video collaboration experiences for teams of all sizes
  • Integrated telepresence solution for easy-to-use and consistent video experiences
  • Options for different room sizes and collaboration requirements

Cisco Desktop Collaboration Experience DX600 Series

  • Integrated high-definition voice and video communications and web conferencing
  • Instant access to the cloud and Android-based desktop virtualization
  • Establish new workflows with communications widgets, and commercial and custom Android applications

Cisco Jabber

  • Deployed on premises or on demand as a cloud-based service
  • Easy access to presence, instant messaging, voice and video, desktop sharing, and conferencing
  • Consistent experiences on any device: PC, Mac, iPhone, iPad, Android, Nokia, or BlackBerry

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