Contact Center

Improve Customer Satisfaction

Create the foundation for positive customer service and more effective customer relationships, a primary factor in building a stronger business. Use Cisco Customer Care products to improve collaboration with customers:

  • Escape from the largely reactive mode of traditional call centers and engage more proactively with your customers
  • Promote true customer intimacy, satisfaction, and loyalty
  • Connect people with the information, expertise, and support they need when and where they need it most

Transform customer care from simple phone transactions to rich collaboration experiences that you can customize to meet the needs of individual customers. Cisco Customer Collaboration products can help your organization in four critical ways:

  • Build Competitive Advantage: Use voice, web, email, video, chat, analytics, and social media to personalize customer service.
  • Accelerate Time to Resolution: Advanced communications help agents quickly identify and resolve potential problems.
  • Enhance Customer Satisfaction: Help customers quickly access agent assistance.
  • Increase Revenue Opportunities: Create more productive sales opportunities.

Provide Multichannel Service

Create more interactive and collaborative customer relationships.

Explore Use Case

Innovate in Customer Care

Take full advantage of the three waves: cost, relationship, and experience. (PDF - 278 KB)

Learn More

Benchmark Your Contact Center

Find out how your contact center stacks up against your industry peers. (PDF - 1.5 MB)

Read Report