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8 million stories



Read the article where Lauren Horwitz talks with some of the people on the front line
of the technology talent shortage.

8 million stories

When we talk about the IT skills gap, it’s easy to get lost in statistics. But if we’re to fully understand (and ultimately solve) this pressing problem, we need to get deeper into the story. This article by Cisco’s Lauren Horwitz talks to some of the people on the front line of the technology talent shortage, including Dominique Wilkins, a graduate of Cisco’s Networking Academy, and employers like Maureen McDermott from CDW.

Key takeaways:

  • Providing young people with academic qualifications in technology is not enough. Employers want recruits to have practical, hands-on experience, and soft skills such as customer service.
  • Nowadays candidates must have broad knowledge beyond core technical disciplines like networking. Employers look for knowledge of IoT, AI, cybersecurity and coding, too.
  • The skills gap isn’t limited to new hires. Even established IT staff need to find ways to stay up to speed with industry innovations too.
  • Internationally recognised programs like the Cisco Networking Academy are out there, and they’re making a difference. The CNA has trained 8 million students since 1997.


Take it further

Training new recruits is just one of many approaches that CIOs must take to fill the skills shortage. IDC has covered other approaches in this report. To find out more about Cisco Networking Academy, which has just celebrated its 20 year anniversary, visit netacad.com. Discover Cisco’s new approach to learning at the Cisco Learning Network.