Delivering a great customer experience is easier said than done — and new technologies are forever changing the equation. This ebook looks ahead to the retail experience of 2020, giving inspiration and insights that technology leaders in every sector can start using to build the future of CX in their own businesses.
It’s not just retailers that can take advantage of virtual reality, remote experts or intelligent assistants. Other B2C and B2B industries can adopt these innovations to surprise and delight their own customers.
We’ve identified seven trends that are disrupting the CX journey:
This ebook is packed with examples and data points from the bleeding edge. Read it now. (Ebook, PDF download available)