Cisco Case Studies - Mills CNC Ltd

Mills CNC Ltd

Power over Ethernet switches provide a single connection point per desk to cut cable chaos and maintenance costs.

Business Challenge

Machine tools distributor, Mills CNC Ltd, had a communication problem - between employees, customers and suppliers. The culprit; a broadband telephony and data solution that failed to deliver the promised cost savings, performance and reliability.

Operational efficiency and customer service were at risk - bad news when dealing with some of world's biggest engineering brands, including Rolls Royce and BAE Systems. Also, as sole UK distributor of lathes from Korean-based manufacturer Doosan CNC, Mills needed to be in constant touch with this critical partner.

The Solution

Now it is - thanks to Cisco's Unified Communications IP telephony system, a fibre optic high speed data link and secure wireless voice and data capabilities. And this time integrating voice and data has been a success.

Business Impact

  • Assured 24x7 delivery of voice and data
  • Employee flexibility, productivity and profit
  • Increased efficiencies and improved call handling

What the customer says

“With Cisco's help, we've turned a crisis of communications into a catalyst for change. And the best bit… we've had no downtime since the system was installed seven months ago. I am delighted because our receptionist is smiling. And if she's happy, so am I!.”

- Nav Ahluwalia, Financial Director, Mills CNC Ltd

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