Announcing our all-new, next generation Webex Contact Centre

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Webex Contact Centre AI Solutions

Cisco's artificial intelligence (AI) solutions empower your agents to provide exceptional customer experiences.

Today's challenges

Companies are facing a great deal of challenges in providing better customer and employee experiences. See how incorporating artificial intelligence capabilities into your contact centre can help.


Poor customer experience

53% of companies had measurable results from implementing AI to improve customer experience.


Agent overload

96% of companies will have their agents handle only complex or highly specialised interactions by 2025​.


Lack of automation

76% of contact centre leaders agree that agents working through technology or process issues is their greatest challenge.

Improve agent and customer experiences

Cisco's Contact Centre AI solutions give agents the context, insights, and intelligence to deliver timely, accurate responses that improve customer satisfaction, loyalty, and lifetime value.

Features and benefits

Easy, natural self-service

Give customers 24/7 access to your business with intuitive self-service that's conversational and easy to understand.

Intuitive online chat support

Offer intuitive chatbot assistance with seamless transfer to a human agent when it is needed.

Give your agents superpowers

Support agents with AI-powered content and assistance in real time so they can give timely, accurate responses to customers.

Shorten, improve call wrap-up

Empower your agents with speech-to-text transcripts for more accurate notes and faster wrap-up.

Gain customer insight

Give your agents full visibility of customer feedback, metrics, and previous customer experiences.

Create your own AI

Leverage our open APIs to create competitive differentiation with unique AI-powered solutions to meet your business needs.

AI innovation at its best

Cisco takes a best-of-breed approach to artificial intelligence, using our own AI and Google Cloud Contact Centre AI. This partnership helps us to deliver innovation quicker to our customers.

Cisco Live 2020 presentations

If you missed Cisco Live US 2020, watch our informative on-demand sessions here on Cisco Webex Contact Centre AI.