Cisco Smart Business Communications System

Cisco Smart Business Communications System

Communications Powerhouse

Combined voice, data, video, and security-this all-in-one system has it all.

Cisco Smart Business Communications System

Smart Business Communications System

Two real-world scenarios show how you can better serve customers and connect employees.

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Cisco Smart Business Communications System: Overview

You can find everything you need to serve your communications needs-from data and voice to video and wireless-in the Cisco Smart Business Communications System.

The Cisco Smart Business Communications System supports:

  • Integrated communication: Quickly set up voice, data, video, and wireless services for a new way to reach, serve, and retain customers
  • Easy access to information: Offer secure communications access to remote workers and branch offices
  • Simple set-up: Take advantage of simple applications for set-up, management, and monitoring
  • Security: Give employees access to the company network and important data while protecting against viruses and other threats

Explore a Related Solution for Your Business

Communicate and Collaborate

Combine Voice, Video, and Data

Cisco Smart Business Communications System: Features

Cisco Smart Business Communications System offers a range of features, including:

  • Telephone call-processing software with automated attendant, voicemail, and basic call distribution capabilities
  • A full line of business phones for all types of business workers, complete with traditional and advanced features such as support for video
  • Paging, conferencing, and video calls
  • Integrated wireless access (select models)
  • Integrated business productivity applications
  • Optional ability to see availability of colleagues whether they're using a phone or PC
  • Optional integration with popular customer relationship management (CRM) applications from Microsoft or
  • Optional integration with specialized third-party applications for increased employee productivity
  • Built-in set up and management tools

Cisco Smart Business Communications System: Components

The Cisco Smart Business Communications System is composed of several components that work together to deliver a comprehensive solution.

Components & Key Benefits

Cisco Unified Communications 500 Series for Small Business

Cisco Unified Communications 500 Series for Small Business
Cost-effective and reliable voice, data, and wireless communications just right for your business

Cisco Secure Router 500 Series

Cisco 500 Series Secure Routers
Advanced security, Internet access, VPN connectivity, and optional wireless networking combined in a single, easy-to-use device.

Cisco Secure Router 500 Series

Cisco AP 500 Series Wireless Access Points
Delivering secure wireless access for employees and visitors, it includes clustering technology for easy configuration of multiple units on a network

Cisco SPA 500 Series IP Phones

Cisco SPA 500 Series IP Phones
A robust portfolio of small business phones, this series provides a rich user experience with wideband audio, XML applications, and intuitive menu options. Use Cisco SPA 500 Series phones with the Smart Business Communications System, Cisco SPA9000, or Session Initiation Protocol (SIP)-based open source or hosted IP telephony solutions.

Cisco Unified IP Phones 7900 Series

Cisco Unified IP Phones 7900 Series
Cisco's flagship and most comprehensive phone series, designed to work transparently with Cisco call processing platforms; ideal for customers who need a rich user experience or want to deliver business applications to the phone.

Cisco Configuration Assistant

Cisco Configuration Assistant
Easy to use tool for configuration, deployment, and ongoing network management support for the Cisco Smart Business Communications System

Cisco Office Manager

Cisco Office Manager
With this no-cost desktop application, the small business office administrator can independently perform routine operational tasks for the Cisco Smart Business Communications System.

Integrated Applications

Cisco Smart Productivity Applications

 Cisco Smart Productivity Applications (PDF - 112 KB)

SBCS bolsters productivity with Integrated Smart Applications that are included with Cisco Unified Communications 500 Series platform.

Live Record and Live Reply enable voicemail subscribers to record live conversations and store the recording as a message in their mailbox and reply to other user's messages.

VoiceView Express allows easier and faster handling of voice messages through the IP phone screen.

Email Integration gives subscribers an integrated view of their email and voicemail messages from a single IMAP email client.

Video Telephony provides video telephony functionality to Cisco Unified IP Phones 7900 Series and the Cisco IP Communicator softphone application.

Cisco WebEx PhoneConnect integrates the IP telephony infrastructure with Cisco WebEx conferencing services.

Cisco Single Number Reach provides follow-me capabilities for Cisco Unified IP Phone users.

Cisco TimeCardView is a time and attendance application that allows staff to clock in and out, track hours, send reports, and upload information to payroll applications from their IP phones.

Cisco Smart CallConnector

Cisco Smart CallConnector

Cisco Smart CallConnector suite delivers productivity improvements by providing quick and easy access to unified communications from their desktop PC.

Smart CallConnector Operator, a console for displaying incoming call queues, searchable directories, and telephone status for main answering positions.

Free Smart CallConnector Toolbar for click-to-dial and screen pop ups.

Smart CallConnector Server and Advanced Client for presence, visual voicemail and call control, instant messaging with federation, and integration with Microsoft Outlook.

Cisco Smart CallConnector works with the Cisco Unified Communications 540 and 560

Cisco Unified CallConnectors

Cisco Unified CallConnectors

Desktop unified communications application that allows you to use a PC or phone to place or receive calls.

Windows desktop applications for call-handling that are easy to use and built especially for small businesses.

Full integration with the SBCS Unified Communications 500 series.

A quick and simple way to connect with colleagues on the first try by providing information about a person's availability and their preferred method of communication.

Streamlined communications with easy-to-use features such as contact search and quick dialing to initiate a call, email, or instant message.

More options for communicating-use your PC to place or receive calls on your Cisco Unified IP phone.

Cisco Unified CallConnectors works with the Cisco Unified Communications 520

Third Party Applications

 Level Platforms Managed Workplace Monitoring and Alerts (PDF - 1.6 MB)

 SolarWinds ipMonitor25 Network Monitoring (PDF - 1.3 MB)

 Allscripts Digital Physician's Office (PDF - 1.3 MB)

 Telrex CallRex Call Recording (PDF - 1.2 MB)

 Veramark VeraSMART Call Accounting Software (PDF - 1.0 MB)

 Cisco Connected Auto Repair Solution for Mitchell1 (PDF - 2.0 MB)

 Vertafore - Cisco Connected Insurance Solutions for AMS360


Cisco Smart Business Communications System: Resources


  SBCS Phone Portfolio Brochure (PDF - 600 KB)

  Smart Business Communications System (PDF - 300 KB)

Case Studies

 Europlasma depends on Cisco SBCS to save money and build a more collaborative, secure company (PDF - 173 KB)

 Zamen Restaurants Improves Service and Efficiency (PDF - 656 KB)

 Sun City Auto Repair Improves Operations by Integrating Cisco SBCS and Mitchell 1 Application (PDF - 289 KB)

 Geek Terminal Serves up Smart Business and Delicious Coffee (PDF - 950 KB)

 Graphet Data Mining and Analysis Connects US Offices With Cisco SBCS (PDF - 140 KB)

 Summit Financial Saves Money and Adds Features With a Smart Business Communications System (PDF - 130 KB)

 Australian Beach Resort Visitors Surf the Net (PDF - 175 KB)

 Leading Kitchen Designer Helps Customers Build Their Dreams (PDF - 264 KB)

 New Communications System Improves Operations for Pro Baseball Team (PDF - 140 KB)

 Building a Responsive Support Community for Diabetes Patients (PDF - 220 KB)

 Business Services Provider Improves Information Management (PDF - 220 KB)

 New Phone System Helps Horse Farm Operate More Efficiently (PDF - 230 KB)

 Pediatrician's Phone System Enhances Patient Care and Staff Productivity (PDF - 110 KB)

White Papers

 The Business Value of Unified Communications (PDF - 140 KB)


Smart Business Communications System Flash Demo (Flash)

Cisco Unified Communications 560 Series Video Data Sheet

Cisco Unified Communications 540 Series Video Data Sheet

Cisco Unified Communications 520 Series Video Data Sheet


 Cisco Smart Business Communications Solution Overview (PDF - 181 KB)

 Cisco Smart Business Productivity Applications: Unlocking Powerful New Capabilities (PDF - 111 KB)


Small Business Support Community

Cisco Smart Business Communications System: Get Started

Interested? If you're ready to learn more, here's how to get started

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