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SMB Digital Maturity Index

The four stages of SMB digital transformation

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The Cisco SMB APAC Digital Maturity Index is jointly developed with IDC, covering Australia, China, India, Indonesia, Hong Kong, Japan, South Korea, Malaysia, New Zealand, Philippines, Singapore, Taiwan, Thailand and Vietnam. The report looks at how SMBs are positioned to capitalize on opportunities in the digital economy and the traits of those that are ahead of the curve

Four dimensions of maturity

Strategy and organization

Process and governance


People and skills

SMB digital maturity

The countries in the Asia Pacific region which are leading the charge

Singapore – the most digitally mature country

While more than half of SMBs in Asia Pacific have invested in digitalization, they are only at the start of their journey. Singapore leads in digital maturity, with Japan, New Zealand and Australia hard on the heels of the top country. Five countries in Southeast Asia scored the lowest in overall digital maturity.

Did You Know?

43% of SMBs adopt digital transformation to stay ahead of the competition

51% of SMBs received support from Government in their transformation journey

17% of SMBs indicated lack of digital talent as the key barrier towards transformation

Top 3 transformation investments are Cloud, security and upgrading of IT infrastructure (Software).

Four stages of SMB digital maturity

Stage 1:
Digital Indifferent

Stage 2:
Digital Observer

Stage 3:
Digital Challenger

Stage 4:
Digital native

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