Customer Experience in Retail

Smarter Retail

Tesco CIO talks about fueling growth through superior customer experience.

Smarter Retail

Taking a Customer-Centric Approach

Tesco is one of the world's leading multi-national, multi-category retailers headquartered in the United Kingdom. Mike McNamara, Chief Information Officer of leading retailer Tesco, explains why technology is essential to help Tesco respond to changes in the competitive market.

Watch this video to learn how capturing customer insights across multiple channels and crafting a delightful customer experiences is key to success in retail.

More on Customer Experience in Retail

Foundation for the Future

Foundation for the Future

Sports Chalet CEO and CIO discuss how they satisfy shoppers and improve operations.

Catch and Keep Shoppers

Catch and Keep Shoppers

Read results of Cisco IBSG 2013 customer study on technology-based shopping behaviors. (PDF - 1.76 MB)

A Balanced Retail Strategy

A Balanced Retail Strategy

Increase basket size, grow conversion rates, and reduce inventory losses. (PDF - 705 KB)

Implementing Customer Experience in Retail


Put all your store operations on a single server, and save.

Enhance the Retail Experience

Revitalize your retail environment to exceed your customer's expectations.

Customer Experience Transformation Solutions

Connect with consumers, anytime, anywhere, and across any channel.

Expert Insight

Mike McNamara

Chief Information Officer, Tesco

“One of the really hard things you have to do as a CIO of a company is to invest in infrastructure.”

Cisco Retail Facebook Cisco Retail YouTube Cisco Retail Twitter Cisco Retail LinkedIn

Executive Connection

Learn about convergence leadership and expertise at Cisco.


Dick Cantwell

Vice President, IBSG Retail and Consumer Packaged Goods Practice

Executive Bios About Cisco Investor Relations