Cisco Technical Services (TS) Advantage
Minimize business disruption
As part of our high-value services offering, Technical Services (TS) Advantage provides comprehensive technical support for mission-critical networks. We help you achieve the specific operational outcomes you need for your business. Learn how you can increase operational efficiency and reduce business disruption with our expert support team.
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Benefits
Less disruption
Preempt preventable incidents and reduce the effects of unavoidable ones.
More efficiency
Reduce the burden on your IT organization and manage growth more effectively.
More agility
Platinum customers receive customized services to enhance IT agility.
What you get from Technical Services Advantage
All tiers
All Technical Services Advantage customers have access to incident management specialists and knowledge and asset managers. They will provide you with expert analysis, reporting, and recommendations.
Bronze tier
In the Bronze tier, our experts help you improve operational efficiency. They’ll show you how to increase staff productivity and make better use of IT assets.
Silver tier
The Silver tier includes all the features of Bronze. It puts additional emphasis on reducing time to restoration after a network incident.
Gold tier
The Gold tier includes all the features of Silver. Additional services are designed to reduce planned and unplanned downtime.
Platinum tier
The Platinum tier provides the ultimate level of care. We provide customized services tailored to your unique needs.
5 years of uninterrupted network operation
"We seriously thought about returning the system to its original state, but doing so and completely changing the process and program configurations was a daunting challenge. The Cisco team helped the entire process go smoothly."
Kim Sang-jun, General Manager, POSCO ICT
Related services
Asset Management Service
Asset Management Service is included with Technical Services Advantage to help achieve operational outcomes.
Smart Assist Service
Our experts help you enable, use, and get support for your smart capabilities.
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