Have an account?

  •   Personalized content
  •   Your products and support

Need an account?

Create an account

Cisco Hosted Collaboration Solution for Contact Center

Operate Your Contact Center in the Cloud

Run your contact center completely in the cloud with Cisco Hosted Collaboration Solution for Contact Center. With rapid provisioning, flexible scalability, and lower support costs, you can benefit from more satisfied customers and fewer incoming calls.

Boost revenue, efficiency, and deployment speed with Hosted Collaboration Solution for Contact Center. (3:58 min)

Features and Capabilities

Significant features for Cisco Hosted Collaboration Solution for Contact Center include:

  • Support for both small and large contact centers, ranging from 10 to 12,000 agents per instance
  • Next-generation agent and supervisor desktop with Cisco Finesse
  • Support for multi-channel, outbound call campaigns and at-home agents
  • Intelligent contact routing with Cisco Precision Routing
  • Web 2.0-based reporting with Cisco Unified Intelligent Center

View More Cisco Customer Care Solutions

Find the Right Cloud Vendor

Learn key criteria for selecting a vendor to host your contact center in the cloud.

Learn the benefits of a hosted deployment model for your contact center. (PDF - 4.2 MB)

Learn the advantages of operating your contact center in the cloud. (PDF - 3.4 MB)

Explore features and benefits of Cisco Hosted Collaboration Solution for Contact Center.

Additional Resources