The Cisco® Packaged Contact Center Enterprise (Packaged CCE) customer care solution helps businesses and organizations deliver a connected digital experience, enabling you to provide contextual, continuous, and capability-rich journeys for your customers, across time and channels.
Packaged CCE offers powerful customer care in a smaller, simplified package. (3:08 min)
Packaged CCE is a predesigned deployment model of Cisco Unified Contact Center Enterprise. With Packaged CCE, businesses can enjoy the advantages of a smaller hardware footprint and reduced time to install and configure. Key differentiators of Packaged CCE are its simplified management interface and workflows, which provide a fast, efficient user experience for contact center agents, supervisors, and administrators. Packaged CCE is an open platform by design and provides a variety of open interfaces for custom integrations.
Packaged CCE includes a comprehensive feature set out-of-the-box from the following industry-leading products:
Key media capabilities of Packaged CCE include:
Packaged CCE's usability advantages include:
Business benefits of Packaged CCE include: