20th Sep 05

Cisco Strengthens SMB Commitment with the Introduction of Cisco Business Communications Solution

First Complete Purpose-Built System Includes New Integrated Voice, Catalyst Switching and Management Products with Tailored Support and Services

New Delhi, September 20, 2005 - Responding to the need for smart, simple and secure network solutions specifically designed for small-to-medium businesses (SMBs) and mid-market companies, Cisco today introduced the Cisco Business Communications Solution. The Cisco Business Communications Solution includes a tailored family of products, services and support to help businesses control costs, improve operational efficiencies and gain a sustainable competitive advantage.

The Cisco Business Communications Solution is the first complete purpose-built communications system for the SMB market. In India, it will be offered as part of the new Cisco SMB Class Solutions, which bring enterprise technologies in voice, routing, switching, security and wireless to SMBs that are affordable and easy to deploy.

As part of the solution, Cisco also launched SMB-class Cisco Catalyst Express 500 Series switching family and a new version of IP Communications portfolio that includes new IPC Communications applications and an expanded line of XML-enabled IP phones.

"SMB and mid market customers are increasingly adopting flexible, scalable and cost competitive solutions. With Cisco SMB Class featuring the Cisco Business Communications Solution, we aim to give SMBs access to advanced communications capabilities such as IP telephony, security and wireless technologies that are more affordable as well as easy to deploy and manage", said Ranajoy Punja, Vice President, Marketing, Cisco.

"This comprehensive suite of solutions includes secure networking, which supports integrated voice, video and data. They can then be easily integrated and managed to support advanced technologies and applications. The Cisco Business Communications Solution will bring in increased revenue and profitability opportunities for us and our channel partners," he added.

Cisco Business Communications Solution for SMB Customers
Cisco Business Communications Solution system for SMB customers with 20 to 250 employees is based on the new Cisco Catalyst Express 500 switch and the IP Communications Express Solution featuring Cisco CallManager Express and Cisco Unity Express within the Cisco Integrated Services Router (ISR).

The innovative Cisco Catalyst Express 500 Series switches are built specifically for businesses who want to run converged networks. As a family of wire-speed Layer 2-managed Fast Ethernet and Gigabit Ethernet switches, it provides a secure network foundation optimized for data, wireless and voice. Together with the Cisco Network Assistant 3.0 application, customers and partners now can quickly and easily configure their networks and enable advanced technologies such as wireless LANs and IP Communications in a solution purpose-built for the SMB.

For simple, all-in-one communications, Cisco is introducing new versions of Cisco CallManager Express and Cisco Unity Express. Cisco CallManager Express 3.3 features embedded "MeetMe" conferencing for 20 to 96 users, enhanced call routing and queuing capabilities and increased security. Cisco Unity Express 2.2 offers new Auto Attendant integration with Basic Automatic Call Distribution and five new languages. Together, these solutions deliver affordable, converged data and voice services. They are available immediately and are free upgrades to customers with SmartNet support contracts.
For its channel partners, Cisco is introducing the Cisco IP Communications Express Quick Configuration Tool to speed the configuration and deployment of a fully-converged, small office voice and data solution, using the Cisco Integrated Services Router (ISR) with CallManager Express and Unity Express. Cisco IP Communications Express Quick Configuration Tool can reduce configuration time from hours to just minutes!

Rounding out the whole offer for SMB customers, Cisco also introduced the Cisco SMB Support Assistant featuring the SMB Support Assistant portal, client electronic tools, software bug fixes and advance hardware replacement delivered next business day, where available.

About Cisco
Cisco (NASDAQ: CSCO) the worldwide leader in networking for the Internet, this year celebrates 20 years of commitment to technological innovation, industry leadership and corporate social responsibility.Information about Cisco can be found at For ongoing news, please go to Asia Pacific news and information are available at

# # #
Cisco, Cisco Logo are registered trademarks of Cisco and/or its affiliates in the U.S. and certain other countries. All other trademarks mentioned in this document are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company.

Press Contact(s)

Shveta Nanda/ Rachna Dhaka
Text 100 India
Tel: +91 11 2336 3995-98 /

Mr. Varghese M. Thomas
Cisco India Pvt. Ltd
Tel: +91 80 51593226

Let Us Help

  • Call 1800 103 7723 (Pre-Sales)
    000 800 100 1364 (Tech Support - Enterprise)
    1800 102 5553 (Tech Support - SMB)
  • Submit Enquiry
  • E-mail