Vice President, APJC CX Centers
Cisco Customer Experience (CX)
Cisco Systems, Inc.
Pallavi Arora is the Vice President of the CX Centers in APJC across the Asia Pacific, Greater China, and Japan. Pallavi leads a team of over six thousand Service Delivery professionals responsible for simplifying digital transformation and delivering extraordinary Customer Experience for large Enterprise and Service Provider customers across the globe.
Pallavi’s 30-plus years of experience in Information Technology with over 22 years at Cisco spans core engineering to management, covering product development and customer experience. Pallavi focuses on the strategic transformation for customers through unmatched technical expertise and innovation in cutting-edge technologies such as 5G, SASE, SDWAN, and hybrid cloud.
Pallavi believes in the power of authentic leadership and enjoys solving complex problems. She is the Wequity Solidarity Idol 2022 for her endeavors to grow and aid women technologists. She sponsors Woman of Cisco and the Emerging Talent ERO (Employee Resource Group) in APJC. In addition, Pallavi is the Executive Sponsor of IHiS (Integrated Health Information Systems), Singapore.