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Tech Mahindra Case Study

Tech Mahindra Business Services transforms service delivery to improve efficiency and achieve compliance

Cisco HyperFlex and Cisco ACI help create a successful global delivery model

Customer Highlights

Business requirement

  • Improve the cost and efficiency of global service delivery
  • Modernize data center infrastructure and IT operations
  • Boost systems security
  • Compliance with security standards and protocols


  • Cisco HyperFlex™ system
  • Cisco® Application Centric Infrastructure (Cisco ACI™)
  • Cisco Unified Computing System™ (Cisco UCS®)
  • Cisco UCS Director
  • Cisco Collaboration solutions


  • Deployed a future-proof, global VDI delivery model
  • Accelerated infrastructure and security provisioning
  • Segmented applications, data, and users
  • Compliance with ISO and PCI requirements

We can now put our contact centers anywhere in the world and handle all of the data processing and storage from a central location. It’s much more time and cost effective than placing infrastructure, desktops, and IT resources in all of our regional contact centers.

- Avinash Panchal, Vice President of Technology, TMBS

About Tech Mahindra Business Services

With headquarters in Mumbai, India, Tech Mahindra Business Services (TMBS) provides digital customer experiences and back office services for businesses across a wide range of industries. TMBS is a subsidiary of Tech Mahindra, a USD 4.9 billion IT services company that supports 938 customers, including Fortune 500 companies, across 90 countries.