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SMB Digital Maturity Index

The four stages of SMB digital transformation

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The Cisco SMB APAC Digital Maturity Index is jointly developed with IDC, covering Australia, China, India, Indonesia, Hong Kong, Japan, South Korea, Malaysia, New Zealand, Philippines, Singapore, Taiwan, Thailand and Vietnam. The report looks at how SMBs are positioned to capitalize on opportunities in the digital economy and the traits of those that are ahead of the curve

Key summary points

Top three technology investments for SMBs in Indonesia are Upgrading IT software infrastructure, Security and Upgrading IT hardware infrastructure

Lack of a robust IT platform is the top digital transformation challenge for SMBs in Indonesia

66% of SMBs are aware and have already benefitted from government support or initiatives

Four dimensions of maturity

Strategy and organization

Process and governance

Technology

People and skills

Four stages of SMB digital maturity

Stage 1:
Digital Indifferent

Stage 2:
Digital Observer

Stage 3:
Digital Challenger

Stage 4:
Digital native

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