|Table 1. Standard Guideline for End-of-Life Milestones|
|Milestone||-6 mos||Day 0||1 Year||2 Year||3 Year||4 Year||5 Year|
|End-of-Sale Notice Period||End-of-sale date|
|Operating System Software maintenance support||See 4(a)||See 4(b)||above|
|Add or attach new service contracts|
|Renew service contracts – for HW & Operating System SW|
|Hardware Repair or Replacement|
|Customer Service and Support of HW & Operating System SW (TAC access & support)|
|Application Software maintenance support||See 4(a)||See 4(c)||above|
|Renew service contracts – for Application SW|
|Customer Service and Support of Application SW
(TAC access & support)
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End of Product Life Cycle: A process that guides the final business operations associated with the product life cycle. The end-of-life process consists of a series of technical and business milestones and activities that, once completed, make a product obsolete. Once obsolete, the product is not sold, manufactured, improved, repaired, maintained, or supported.
End-of-sale date: The last date to order the product through Cisco point-of-sale mechanisms. The product is no longer for sale.
Hardware: The physical product and its physical components.
Operating System Software: Cisco operating system software that runs on Cisco hardware Application software: Cisco software that requires the presence of some non-Cisco operating system software.
Software Maintenance support: The time period that Cisco may release any software maintenance releases or bug fixes to the software product. After this date, Cisco Engineering will no longer develop, repair, maintain, or test the product software.