The IT Operations Readiness Index surveyed over 1,500 global CIOs to reveal how data is transforming the way businesses operate their IT. The study shows that 28% of global IT leaders allocate their technology budgets to optimising operational systems and resolving issues, with 68% expecting an increase in the next 12 months.
The results of this study will help you and your team transform your IT operations with analytics and automation, and become truly data-driven.
88% said their IT operations investment had improved external customer satisfaction and 89% noted improvements in innovation.
40% said they already rely “heavily” on IT operational data for business decision-making.
42% said that AI was the emerging technology that will have the biggest disruption to their effective automation operations in the future.
“By using analytics and automation, CIOs can evolve from blindly reacting to events such as outages to continuously monitoring and optimising infrastructures based on predictions of future needs.”Julie Canepa, Chief Information Officer, Cisco Australia & New Zealand
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