Have an account?

  •   Personalized content
  •   Your products and support

Need an account?

Create an account

A New Era of Data-Driven
IT Operations

Learn how to transform your IT operations with analytics and automation.

See the report

Key Findings

The IT Operations Readiness Index surveyed over 1,500 global CIOs to reveal how data is transforming the way businesses operate their IT. The study shows that 28% of global IT leaders allocate their technology budgets to optimising operational systems and resolving issues, with 68% expecting an increase in the next 12 months.

The results of this study will help you and your team transform your IT operations with analytics and automation, and become truly data-driven.

88% said their IT operations investment had improved external customer satisfaction and 89% noted improvements in innovation.

40% said they already rely “heavily” on IT operational data for business decision-making.

42% said that AI was the emerging technology that will have the biggest disruption to their effective automation operations in the future.

Start your own transformation journey

Use our quick self-assessment tool to benchmark your IT Operations against our 4 stages of maturity.

By using analytics and automation, CIOs can evolve from blindly reacting to events such as outages to continuously monitoring and optimising infrastructures based on predictions of future needs.

Julie Canepa, Chief Information Officer, Cisco Australia & New Zealand

You might also be interested in

Cisco 2019 CISO Benchmark Study : This comprehensive study surveys more than 3000 security leaders across 18 countries in an annual health check on the state of the CISO.

Bridging the Gap Between Business and IT : What can intent-based networking do for you?

Managing the Anywhere Data Centre : Liberate your business by simplifying IT complexity for better cloud, data and application management.

Cognitive Collaboration Solutions : Cognitive collaboration powers better human experiences