The all-new, next generation cloud contact Centre.
The all-new Webex Contact Centre gives customers the answers they need in the channel they prefer, all with exceptional speed and accuracy. So they can reduce the stress in their day.
Customers can connect their way, using text, social, chat, email, or voice. Then you can capture immediate feedback with Webex Experience Management customer experience surveys.
AI-powered agent assistance and a new, user-optimised agent desktop enhance agent experience and increase their productivity.
This enterprise-grade platform is out-of-the-box ready, yet a fully customizable cloud contact centre, from the contact centre market leader.
Webex messaging, video, and calling tools let agents and subject-matter experts work together to optimise every customer engagement.
“When coronavirus hit, Webex Contact Centre allowed us to get our employees working from home and get them working effectively. With everyone working from home, we haven't really skipped a beat and Cisco technologies have allowed us to do that.”Mike Hincks, Director of IT Infrastructure, Vivint Solar