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The first thing we connect to is hope

See how NetHope and Cisco are helping rebuild communities and lives in Puerto Rico after Hurricane Maria.

"If I am not able to contribute…to improving the condition of humanity, then what am I doing here?"

Rami Shakra,
Field connectivity director, NetHope

 

250,000+

Puerto Rico residents have been connected by NetHope, enabling them to contact loved ones and use the Internet to resume their daily lives.

 

 

 

 

 

As the water receded, information flowed.

Food. Water. Shelter. Connection? After major disasters, people need basic necessities. But without a reliable network, first responders can’t effectively coordinate relief efforts. With the right connections, they can be sure help gets where it’s needed most. Cisco, partnering with NetHope, has dedicated teams and volunteers who provide the technology and expertise that establish the reliable, adaptive, secure networks that help connect the unconnected—restoring hope and community in the process.

The road back to normal
starts with the first step

After a disaster or crisis, Cisco's Tactical Operations (TacOps) team follows a five‑step
plan to reestablish emergency and community communications to help recovery.
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Survey the situation

The Cisco TacOps team looks at the damage to determine where equipment is needed, how to build out a network with satellite or other links, how to place networking gear such as Meraki devices, and how to tie into local networks if needed.

Survey the situation

Network outages can slow relief efforts and prevent people from getting aid. The Cisco TacOps team looks at the damage to determine where equipment is needed, how to build out a network with satellite or other links, how to place networking gear such as Meraki devices, and how to tie into local networks if needed.

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Develop a plan

Cisco has a variety of technologies and tools that can be customized for each specific incident. In addition to satellite and other links, wired and wireless data connectivity may also be used to get networks up and running again.

Develop a plan

Cisco has a variety of technologies and tools that can be customized for use in crisis situations, depending upon the specific incident. In addition to satellite and other links, wired and wireless data connectivity may also be used to get networks up and running again. Other solutions may include IP-based telephony, video and radio interoperability, and advanced cybersecurity protections.

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Head into action

Cisco TacOps engineers can set up equipment in as little as 15 minutes using a Network Emergency Response Vehicle or relief kit. Operations coordinators manage logistics. As lines of communication open, coordination between first responders begins.

Head into action

Cisco TacOps engineers can set up equipment in as little as 15 minutes using a Network Emergency Response Vehicle or relief kit. Operations coordinators manage logistics and planning. As lines of communication open, coordination between first responders begins.

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Learn and improve

As relief efforts continue, the Cisco TacOps team works to increase transfer rates and make sure as many devices as possible can connect to the network. This helps organizations communicate more effectively and local residents to communicate with loved ones.

Learn and improve

As relief efforts continue, the Cisco TacOps team works to increase transfer rates and make sure as many devices as possible can connect to the network. This helps organizations communicate more effectively and local residents to communicate with loved ones.

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Hand off and head home

When the local network has been rebuilt and is ready to come back online, the Cisco TacOps team helps with the transition and makes sure everything is running smoothly.

Hand off and head home

When the local network has been rebuilt and is ready to come back online, the Cisco TacOps team helps with the transition and makes sure everything is running smoothly.

Cisco TacOps success

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45 global deployments across six continents since 2005
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More than 35 relationships with leading emergency response organizations
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332 Cisco employee volunteers on our Disaster Incident Response Team

Our experience is your safeguard. Get a free Preparedness Checklist for your enterprise.

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Intent based, field tested, enterprise ready

The same qualities that make our solutions ideal for NetHope and crisis relief make them so beneficial for the enterprise—with powerful, secure, flexible networking. At Cisco, we’re ushering in a new era with intent-based technologies that constantly learn, adapt, and protect. It’s a game-changer for business, turning intent into results.