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Cisco Provides UAE’s Largest Deployment of Webex to Expo 2020 Dubai’s 2,000 Users

More than One Million Meeting Minutes Delivered Digitally Since the Move to Remote Working

Dubai, UAE – 3 June 2020: Cisco, the Official Digital Network Partner of Expo 2020 Dubai has completed its largest deployment of Webex in the UAE – connecting 2,000 active Expo users through the company’s advanced collaboration software.

The achievement comes in response to the UAE government’s mandate, requiring a transition to remote working practices in an aim to curb the spread of COVID-19. To comply with new regulations, ensure employee safety and maintain business continuity, Expo 2020 Dubai worked closely with Cisco to further streamline its businesses communications and maintain seamless connectivity.

Cisco’s relationship with Expo 2020 has seen the two entities collaborating since 2018, achieving a number of technological milestones, including successful wide-scale deployment of the company’s revolutionary intent-based network at the Expo 2020 site in September 2019. The network, which will enable visitors, exhibitors and organizers to connect securely, wirelessly and seamlessly, is already empowering employees working behind-the-scenes to better communicate, exchange ideas and create unforgettable memories for millions of visitors to the next World Expo.

Solutions already in place at the Expo site include a smartphone application which can help securely search, locate and reserve meeting rooms, an AI voice assistant for automated notetaking and videoconferencing, and collaboration via Cisco’s renowned Webex platform.

As the transition to remote working began, Cisco focused on advancing its technology infrastructure to help Expo 2020 Dubai employees continue working normally.

At the heart of this progression was Cisco’s record-breaking deployment of security technology, enabling remote working, while also providing assurance and greater peace of mind.

“Our collaboration with Expo 2020 Dubai has always seen a great deal of synergy, with a shared understanding of technology’s potential for positive impact. When Expo 2020 was faced with the prospect of moving to a fully digital, remote working model, it was only natural for Cisco to extend our support with customized solutions to suit a workforce of this scale. As Expo’s employees continue to work from home, advanced collaboration and security features are helping to keep teams operating business as usual,” said Adele Trombetta, Vice President Customer Experience, Cisco Middle East and Africa.

With a culture that prides itself on a security-first approach, Cisco enlisted its local Customer Experience team to commission and test a new remote-access VPN system, which was used to upscale VPN capacity from 300 to 8,000 concurrent connections. Within a week, the majority of users had already been migrated to the newly enhanced system.

Coupled with this was Cisco’s wider rollout of Webex – already providing around 1,000 connections daily at the Expo site, and now affording unlimited access to all employees from the comfort and safety of their homes. With 2,000 active Webex users in the Expo 2020 Dubai team, this achievement signifies a new milestone in digital communications and collaboration for the UAE.

“Cisco’s commitment to our partnership, and the continuous support the team has extended to us is something we are truly grateful for. In forging a path together, we have been able to stay on track to achieve our shared goal of creating an event that will capture the world’s imagination. Technologies such as Webex have proved to be a vital link for our employees as we continue to work from home. They have enabled us to remain connected, adapting with speed and ease, at the same time as practicing social distancing and protecting the wellbeing of our workforce,” said Mohammed AlHashmi, Chief Technology Officer, Expo 2020 Dubai.

Cisco’s Customer Experience team provided support for Expo’s employees via tutorials and on-ground assistance, streamlining processes and ensuring each individual could maximize their potential for remote working. Since March 15, Webex has enabled over a million virtual meeting minutes between Expo 2020’s teams and their respective stakeholders. Of the 28,000 individual meetings, which have featured more than 143,000 participants, an estimated 19,000 were video-enabled and the remainder were Webex voice calls.

To further empower and uplift Expo 2020 Dubai’s employees during unprecedented times, Cisco has extended the use of Webex to all employees’ friends and families, ensuring that human connections can continue to flourish, regardless of circumstance.

Shukri Eid, Managing Director, Cisco Gulf Region added,

“At Cisco, our commitment remains focused on helping our partners, customers and local communities leverage technologies to sustain and prosper. In today’s unprecedented times, rapidly scaling Expo 2020’s IT infrastructure was made possible by not only the dedication of our own teams, but also those of Expo, which illustrated a willingness and determination towards ensuring seamless operations remained. With solutions such as our remote-access VPN and Webex, Expo 2020’s employees will continue to stay connected and can focus on their mission of creating an exceptional World Expo that will bring the world together and help shape a better post-pandemic future.”



About Cisco

Cisco (NASDAQ: CSCO) is the worldwide technology leader that has been making the Internet work since 1984. Our people, products, and partners help society securely connect and seize tomorrow’s digital opportunity today. Discover more at newsroom.cisco.com and follow us on Twitter at @Cisco.

Cisco, the Cisco logo, Cisco Systems and Cisco IOS are registered trademarks or trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries. All other trademarks mentioned in this document are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. This document is Cisco Public Information.

Tamara Azab

Head of Communications - MEA


+971 55 706 5472


Hiba Abou Ghazale

Senior Account Executive
H+K Strategies


+971 56 5248147

About Expo 2020 Dubai

Expo 2020 Dubai will bring together millions of people and the greatest innovations from around the globe, helping to shape a better world under the theme ‘Connecting Minds, Creating the Future’.

  • The six months from 1 October 2021 to 31 March 2022 will be an opportunity to be part of an unparalleled event and we are extending a warm Emirati welcome to the world
  • Expo 2020 will be an endless journey of discovery. Visitors will have access to the latest innovations and breakthroughs, with participants – including nations, multilateral organisations, businesses and educational institutions – coming together to highlight real-life solutions to the world’s most pressing challenges
  • Expo 2020’s sub-themes of Opportunity, Mobility and Sustainability will inspire visitors to make a conscious effort to think and live differently, and give them renewed optimism that, through collaboration, it is possible to make a lasting change to the world
  • The first World Expo to take place in the Middle East, Africa and South Asia (MEASA) will be located on a 4.38 sqkm site adjacent to Al Maktoum International Airport in Dubai South