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Cisco Learning Credits FAQ

What are Cisco Learning Credits?

Cisco Learning Credits are prepaid training dollars converted into units of credits. Each Cisco Learning Credit is equivalent to US$100. Cisco Learning Credits are used as a method of payment toward Cisco training delivered by Cisco or an authorized Cisco Learning Partner.

What are the benefits of Cisco Learning Credits?

Cisco Learning Credits make it easy to include training as part of the total solution when purchasing Cisco products and services. Procuring the required training for your organization need not be an afterthought to your technology purchase. You will be able to define your networking and training needs concurrently, allowing you to purchase high-quality training from Cisco Training Services or authorized Cisco Learning Partners.

How can I get Cisco Learning Credits?

If you are able to purchase products or services directly from Cisco, you can purchase Learning Credits directly, or you can order them through a Cisco value-added reseller (VAR). Cisco Learning Credits may be purchased along with your product or service or as a stand-alone order, with part numbers and pricing on the Cisco Global Price List.

What can I buy with Cisco Learning Credits?

Cisco Learning Credits can be used to purchase the following:

Do I need to know what courses I am going to take before I buy Cisco Learning Credits?

No, you do not need to identify the courses beforehand. However, it is highly recommended that you work with a representative of Cisco Training Services or a participating Learning Partner that has the tools and the knowledge to help you create a training plan that fits your needs.

How soon can I use my Cisco Learning Credits? Are they immediately available?

Your order for Cisco Learning Credits must go through booking, approval, and invoicing processes before the credits become available. Once booked, the order can take from 4 to 7 business days for the Learning Credits to be made available for use.

How will I know when my Cisco Learning Credits are available? Will anything ship to me?

Cisco Learning Credits are virtual items for which nothing physical will ship. As soon as the order has been booked and invoiced, the Learning Credits team will be notified to activate your Learning Credits. At that time, your Cisco sales agent will be notified that your credits are ready and will add your Cisco username (ID) to the account to grant you access to the Learning Credit Management Tool (LCMT).

What do I have to do to use my Cisco Learning Credits?

Give the Cisco Sales Order (SO) number that is on the account with your credits to Cisco Training Services or to the Learning Partner as your method of payment at the time of registration. The Learning Credit Management Tool (LCMT), available 24x7, is an informational database that holds the details of your Learning Credits purchase. It allows you to monitor their use and sends you transaction notifications and monthly statements by email.

What should I do if Cisco Learning Credits are taken from my account in error?

When you receive email transaction notifications and monthly statements, you should check to make sure that you approve each transaction. If you wish to refute a charge, you will need to contact the training provider that is listed for that transaction and work with them to have the charge removed.

Are Cisco Learning Credits available in every country?

No, only certain countries have been cleared for the sale, purchase, and redemption of Cisco Learning Credits. For an updated listing of the countries in which Learning Credits may be used, please visit the Countries of Operation page.

Do Cisco Learning Credits expire?

Yes, Cisco Learning Credits expire 365 calendar days from the invoice date. The expiration requirement was instituted to encourage timely use of the Learning Credits. For questions, visit Certification & Communities Online Support. Expiration occurs at 12:01 a.m. on the expiration date.

What happens if I don’t use my Cisco Learning Credits before they expire?

  • Should your Learning Credits expire before you can use them, you or your Cisco sales agent may request a reissue of the balance about to expire, valid for a period of 6 months.
  • Reissues can be granted within an eligibility window of 60 days before and 60 days after the original date of expiration.
  • Reissue requests are submitted through the Learning Credit Management Tool (LCMT). You must have a detailed training plan to use the remainder of the Learning Credits within the 6 months allowed for reissue.
  • Requests for reissue must go through review and approval processes before the Learning Credits can be made available again.

How can I track the use of my Cisco Learning Credits?

  • Learning Credits are managed in our online database, the Learning Credit Management Tool (LCMT).
  • You gain access to the database when your Cisco sales agent enters your Cisco username (ID) to your company-named account.
  • Your first login will require you to accept a Terms and Conditions agreement. You must accept the agreement to gain access. This is a one-time-only action.
  • Your home page will show the name of your company and the total number of Learning Credits that are available.
  • To view the Sales Order (SO) number and details, click the Plus [+] symbol to the right of the company name. The lines will expand to show the SO number, expiration date, and number of days left until the expiration date.

How are Cisco Learning Credits recognized by Learning Partners?

Cisco Learning Partners recognize Learning Credits the same as cash. Each Cisco Learning Credit is equivalent to US$100 toward training.

Will I still get the same pricing or discounts for training when using Cisco Learning Credits?

The pricing of classes and any discounts are determined by Cisco Training Services or the participating Learning Partner. The Cisco Learning Credits program does not set the pricing for classes purchased with Cisco Learning Credits. All special pricing should be negotiated with Cisco Training Services or the Learning Partner.

Can I use Cisco Learning Credits to pay for certification exams?

Yes. Cisco Learning Credits may be used to purchase exam vouchers. Exam vouchers can be purchased at the Cisco Learning Network Store.

Can Cisco Learning Credits be used to pay for anything other than training?

Currently, Learning Credits can also be used for registration to Cisco Live events, certification exam vouchers and voucher bundles, and Cisco Learning Network Store products. They cannot, however, be used to pay for Cisco equipment or services, Cisco Press books, materials associated with Learning Partner classes, or ancillary costs associated with training, such as travel and lodging.

I work for an international company. Can I purchase Cisco Learning Credits in the United States and use them in another country?

Yes. Globally, all participating Learning Partners receive reimbursement in U.S. dollars. When they are reimbursed, it is up to their local bank to do currency rate exchange, should that be required.

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