Cisco Learning Credits are prepaid training dollars converted into units of credits. Each Cisco Learning Credit is equivalent to US$100. Cisco Learning Credits are used as a method of payment toward Cisco training delivered by Cisco or an authorized Cisco Learning Partner.
Cisco Learning Credits make it easy to include training as part of the total solution when purchasing Cisco products and services. Procuring the required training for your organization need not be an afterthought to your technology purchase. You will be able to define your networking and training needs concurrently, allowing you to purchase high-quality training from Cisco Training Services or authorized Cisco Learning Partners.
If you are able to purchase products or services directly from Cisco, you can purchase Learning Credits directly, or you can order them through a Cisco value-added reseller (VAR). Cisco Learning Credits may be purchased along with your product or service or as a stand-alone order, with part numbers and pricing on the Cisco Global Price List.
Cisco Learning Credits can be used to purchase the following:
Some Cisco Learning Credits are for promotions and cannot be used in the same way as standard Learning Credits. Promotional credits (with an alphabetic prefix to the Sales Order [SO] number) are created specifically for special training courses as defined by the rules of each promotion. Be sure to note the type of credits you have before redeeming them with Cisco Training Services or Cisco Learning Partners or for other offers.
No, you do not need to identify the courses beforehand. However, it is highly recommended that you work with a representative of Cisco Training Services or a participating Learning Partner that has the tools and the knowledge to help you create a training plan that fits your needs.
Your order for Cisco Learning Credits must go through booking, approval, and invoicing processes before the credits become available. Once booked, the order can take from 4 to 7 business days for the Learning Credits to be made available for use.
Cisco Learning Credits are virtual items for which nothing physical will ship. As soon as the order has been booked and invoiced, the Learning Credits team will be notified to activate your Learning Credits. At that time, your Cisco sales agent will be notified that your credits are ready and will add your Cisco username (ID) to the account to grant you access to the Learning Credit Management Tool (LCMT).
Give the Cisco Sales Order (SO) number that is on the account with your credits to Cisco Training Services or to the Learning Partner as your method of payment at the time of registration. The Learning Credit Management Tool (LCMT), available 24x7, is an informational database that holds the details of your Learning Credits purchase. It allows you to monitor their use and sends you transaction notifications and monthly statements by email.
When you receive email transaction notifications and monthly statements, you should check to make sure that you approve each transaction. If you wish to refute a charge, you will need to contact the training provider that is listed for that transaction and work with them to have the charge removed.
No, only certain countries have been cleared for the sale, purchase, and redemption of Cisco Learning Credits. For an updated listing of the countries in which Learning Credits may be used, please visit the Countries of Operation page.
Yes, Cisco Learning Credits expire 365 calendar days from the invoice date. The expiration requirement was instituted to encourage timely use of the Learning Credits. For questions, visit Certification & Communities Online Support. Expiration occurs at 12:01 a.m. on the expiration date.
Cisco Learning Partners recognize Learning Credits the same as cash. Each Cisco Learning Credit is equivalent to US$100 toward training.
The pricing of classes and any discounts are determined by Cisco Training Services or the participating Learning Partner. The Cisco Learning Credits program does not set the pricing for classes purchased with Cisco Learning Credits. All special pricing should be negotiated with Cisco Training Services or the Learning Partner.
Yes. Cisco Learning Credits may be used to purchase exam vouchers. Exam vouchers can be purchased at the Cisco Learning Network Store.
Currently, Learning Credits can also be used for registration to Cisco Live events, certification exam vouchers and voucher bundles, and Cisco Learning Network Store products. They cannot, however, be used to pay for Cisco equipment or services, Cisco Press books, materials associated with Learning Partner classes, or ancillary costs associated with training, such as travel and lodging.
Yes. Globally, all participating Learning Partners receive reimbursement in U.S. dollars. When they are reimbursed, it is up to their local bank to do currency rate exchange, should that be required.
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