This section provides an overview of the Cisco Aironet Configuration Administration Tool (ACAT), 1.3 Administrator Guide for Windows, references related publications, and explains how to obtain other documentation and technical assistance.
The following topics are covered in this section:
•Obtaining Technical Assistance
•Obtaining Additional Publications and Information
This publication is for the administrator responsible for installing and configuring Cisco Aironet Wireless LAN Adapters (referred to as client adapters) and the Cisco Aironet Client Utility (ACU) in multiple PCs. The installer should be familiar with computing devices and with network structures, terms, and concepts.
This publication describes the Cisco Aironet Configuration Administration Tool (hereafter referred to as ACAT) and provides instructions for installing it, configuring administrative overrides, and creating or importing profiles for the client adapter on PCs running a Windows operating system.
Note This version of ACAT is compatible with Install Wizard version 1.3.
This guide contains the following sections:
"Overview," provides an overview of the ACAT utility, describes how to obtain and activate the utility, and describes how to use the ACAT configuration file.
"Installed Components Tab," describes how to select the software components to be installed by the Cisco Aironet Client Adapter Installation Wizard (hereafter referred to as the Install Wizard).
"Global Override Settings Tab," describes the administrative override parameters that apply to all profiles being installed by the Install Wizard.
"Profile Settings Tab," describes the profile parameters supported by the ACAT utility.
"Security Features," provides an overview of the security features for the wireless LAN.
The Glossary provides definitions for common wireless networking terms.
This publication uses the following conventions to convey instructions and information:
•Commands and keywords are in boldface type.
Note Means reader take note. Notes contain helpful suggestions or references to materials not contained in this manual.
Means reader be careful. In this situation, you might do something that could result in equipment damage or loss of data.
For more information about wireless LAN adapters and related products, refer to the following publications:
•Cisco Aironet 340, 350, and CB20A Wireless LAN Client Adapters Installation and Configuration Guide for Windows provides instructions for using the Install Wizard to install and configure the wireless client adapter, the firmware, the driver, and the utilities.
•Cisco IOS Software Configuration Guide for Access Points provides software configuration information for access points running Cisco IOS software.
Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several ways to obtain technical assistance and other technical resources. These sections explain how to obtain technical information from Cisco Systems.
You can access the most current Cisco documentation on the World Wide Web at this URL:
You can access the Cisco website at this URL:
International Cisco websites can be accessed from this URL:
You can find instructions for ordering documentation at this URL:
You can order Cisco documentation in these ways:
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•Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco Systems Corporate Headquarters (California, USA) at 408 526-7208 or, elsewhere in North America, by calling 800 553-NETS (6387).
You can submit e-mail comments about technical documentation to email@example.com.
You can submit comments by using the response card (if present) behind the front cover of your document or by writing to the following address:
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Obtaining Technical Assistance
For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, the Cisco Technical Assistance Center (TAC) provides 24-hour-a-day, award-winning technical support services, online and over the phone. Cisco.com features the Cisco TAC website as an online starting point for technical assistance. If you do not hold a valid Cisco service contract, please contact your reseller.
Cisco TAC Website
The Cisco TAC website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The Cisco TAC website is available 24 hours a day, 365 days a year. The Cisco TAC website is located at this URL:
Accessing all the tools on the Cisco TAC website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a login ID or password, register at this URL:
Opening a TAC Case
Using the online TAC Case Open Tool is the fastest way to open P3 and P4 cases. (P3 and P4 cases are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Case Open Tool automatically recommends resources for an immediate solution. If your issue is not resolved using the recommended resources, your case will be assigned to a Cisco TAC engineer. The online TAC Case Open Tool is located at this URL:
For P1 or P2 cases (P1 and P2 cases are those in which your production network is down or severely degraded) or if you do not have Internet access, contact Cisco TAC by telephone. Cisco TAC engineers are assigned immediately to P1 and P2 cases to help keep your business operations running smoothly.
To open a case by telephone, use one of the following numbers:
Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447
For a complete listing of Cisco TAC contacts, go to this URL:
TAC Case Priority Definitions
To ensure that all cases are reported in a standard format, Cisco has established case priority definitions.
Priority 1 (P1)—Your network is "down" or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.
Priority 2 (P2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.
Priority 3 (P3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.
Priority 4 (P4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.
Obtaining Additional Publications and Information
Information about Cisco products, technologies, and network solutions is available from various online and printed sources.
•Cisco Marketplace provides a variety of Cisco books, reference guides, and logo merchandise. Go to this URL to visit the company store:
•The Cisco Product Catalog describes the networking products offered by Cisco Systems, as well as ordering and customer support services. Access the Cisco Product Catalog at this URL:
•Cisco Press publishes a wide range of general networking, training and certification titles. Both new and experienced users will benefit from these publications. For current Cisco Press titles and other information, go to Cisco Press online at this URL:
•Packet magazine is the Cisco quarterly publication that provides the latest networking trends, technology breakthroughs, and Cisco products and solutions to help industry professionals get the most from their networking investment. Included are networking deployment and troubleshooting tips, configuration examples, customer case studies, tutorials and training, certification information, and links to numerous in-depth online resources. You can access Packet magazine at this URL:
•iQ Magazine is the Cisco bimonthly publication that delivers the latest information about Internet business strategies for executives. You can access iQ Magazine at this URL:
•Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL:
•Training—Cisco offers world-class networking training. Current offerings in network training are listed at this URL: