• Make sure the /etc/hosts in the VM node contains the Cluster Manager entry.

• Make sure the IP address of the VM node is in the Internal subnet as specified in the VLAN excel sheet.

• Make sure the entries in the Definitions sheet, Datastores column of the excel file does not contain any space in the string.

• Make sure the hv_password_0 and hv_user_0 (which is the ESX servers user name and password) are correct.

• Make sure the target ESX server has enough memory for the VM.

• Make sure they are on the same Internal subnet.

• Make sure the /etc/hosts file in the VM contains all the hosts specified in the excel sheet.

Problem: Diameter Stack in not UP even if the hostname is configured for the Policy Director (LB) VMs and same names are configured in Local End Points under Diameter Stack configuration plug-in in Policy Builder.

Solution:

• Update the /etc/hosts in Cluster Manager VM.

  Example:

  If hostnames configured for lb01/lb02 VMs are lab1-lb01 and lab1-lb02 and same names are configured in Local End Points of Diameter Stack configuration, then update /etc/hosts file:

  Before update:

  [root@shiprock-base ~]# cat /etc/hosts | grep lb0
  10.10.75.164   lb01    lab1-lb01
  10.10.75.165   lb02    lab1-lb02
  10.10.90.132   lab2-lb01       lab2-lb01
  10.10.90.133   lab2-lb02       lab2-lb02
  [root@shiprock-base ~]#

  After update:

  [root@shiprock-base ~]# cat /etc/hosts | grep lb0
  10.10.75.164   lab1-lb01       lb01    
  10.10.75.165   lab1-lb02       lb02    
  10.10.90.132   lab2-lb01       lab2-lb01
  10.10.90.133   lab2-lb02       lab2-lb02
  [root@shiprock-base ~]#

• Execute the following command to rebuild the /etc/broadhop/license directory from the Cluster Manager VM:

  /var/qps/install/current/scripts/build/build_etc.sh

• Execute the following commands in Cluster manager VM to copy /etc/hosts file to all deployed VMs.

  SSHUSER_PREFERROOT=true copytoall.sh /etc/hosts /etc/hosts

• Login to the individual Policy Director (LB) VMs and restart the Policy Server (QNS) service by executing the following commands:

  service monit stop

  monit stop qns-1...4

  monit start qns-1...4

  service monit start