Cisco Context-Aware Software Configuration Guide, Release 7.2.103.0

Monitoring the System and Services

This chapter describes how to monitor the mobility services engine by configuring and viewing alarms, events, and logs as well as how to generate reports on system use and element counts (tags, clients, rogue clients, interferers, and access points).

It also describes how to use the NCS to monitor clients (wired and wireless), tags, chokepoints, and Wi-Fi TDOA receivers.

This chapter contains the following sections:

•Working with Alarms

•Working with Events

•Working with Logs

•Generating Reports

•Client Support on the MSE

Working with Alarms

This section describes how to view, assign, and clear alarms and events on a mobility services engine using the NCS. It also describes how to define alarm notifications (all, critical, major, minor, warning) and detail how to e-mail those alarm notifications.

This section contains the following topics:

•Guidelines and Limitations

•Viewing Alarms

•Viewing the MSE Alarm Details

•Assigning and Unassigning Alarms

•Deleting and Clearing Alarms

•E-mailing Alarm Notifications

Guidelines and Limitations

Once the severity is Cleared, the alarm is deleted from the NCS after 30 days.

Viewing Alarms

To view mobility services engine alarms, follow these steps:

Step 1 Choose Monitor > Alarms.

Step 2 Click the Advanced Search link in the navigation bar. A configurable search dialog box for alarms appears.

Step 3 Choose Alarms from the Search Category drop-down list.

Step 4 Choose the Severity of Alarms from the Severity drop-down list to display. The options are All Severities, Critical, Major, Minor, Warning, or Clear.

Step 5 Choose Mobility Service from the Alarm Category drop-down list.

Step 6 Choose the Condition from the Condition combo box. Alternatively, you can also enter the condition in the Condition in the combo box.

Step 7 From the Time Period drop-down list, choose the time frame for which you want to review alarms.

The options range from minutes (5, 15, and 30) to hours (1 and 8) to days (1 and 7). To display all, choose Any time.

Step 8 Select the Acknowledged State check box to exclude the acknowledged alarms and their count in the Alarm Summary page.

Step 9 Select the Assigned State check box to exclude the assigned alarms and their count in the Alarm Summary page.

Step 10 From the Items per page drop-down list, choose the number of alarms to display in each page.

Step 11 To save the search criteria for later use, select the Save Search check box and enter a name for the search.

Note You can initiate the search thereafter by clicking the Saved Search link.

Step 12 Click Go. The alarms summary dialog box appears with search results.

Note Click the column headings (Severity, Failure Source, Owner, Date/Time, Message, and Acknowledged) to sort alarms.

Step 13 Repeat Step 2 to Step 12 to see Context-Aware Service notifications for the mobility services engine. Enter Context Aware Notifications as the alarm category in Step 5.

Viewing the MSE Alarm Details

To view MSE alarm details, follow these steps:

Step 1 Choose Monitor > Alarms.

Step 2 Click an MSE in the Failure Source column to access the alarms details for a particular MSE.

Alternatively, you can choose the Services > Services > MSE Name > System > Status > NCS Alarms page and click a particular MSE item in the Failure Source column to access the alarms details for a particular MSE (see Figure 10-1).

Figure 10-1 MSE Alarm

Table 10-1 lists the various fields in the Alarm Detail page for an MSE.

Note The General information may vary depending on the type of alarm. For example, some alarm details may include location and switch port tracing information.

•Annotations—Enter any new notes in this text box and click Add to update the alarm. Notes appear in the Annotations display page.

•Messages—Shows information about the alarm.

•Audit Report—Click to view config audit alarm details. This report is only available for Config Audit alarms.

Configuration audit alarms are generated when audit discrepancies are enforced on config groups.

Note If enforcement fails, a critical alarm is generated on the config group. If enforcement succeeds, a minor alarm is generated on the config group.

The alarms have links to the audit report where you can view a list of discrepancies for each controller.

•Event History—Opens the MSE Alarm Events page to view events for this alarm. When there are multiple alarm page, the page numbers appear at the top of the page with a scroll arrow on each side. Use these scroll arrows to view additional alarms.

The Select a command drop-down list provides access to the following functions:

•Assign to me—Assign the selected alarm(s) to the current user.

•Unassign—Unassign the selected alarm(s).

•Delete—Delete the selected alarm(s).

•Clear—Clear the selected alarm(s).

Note Once the severity is Clear, the alarm is deleted from the NCS after 30 days.

•Acknowledge—You can acknowledge the alarm to prevent it from showing up in the Alarm Summary page. The alarm remains in the NCS and you can search for all Acknowledged alarms using the alarm search functionality.

•Unacknowledge—You can choose to unacknowledge an already acknowledged alarm.

•Email Notification—Opens the All Alarms > Email Notification page to view and configure e-mail notifications.

•Event History—Opens the Monitor > Events page to view events for this alarm.

Assigning and Unassigning Alarms

To assign and unassign an alarms, follow these steps:

Step 1 Choose Monitors > Alarms to display the Alarms page.

Step 2 Select the alarms that you want to assign to yourself by selecting their corresponding check boxes.

Note To unassign an alarm assigned to you, unselect the box next to the appropriate alarm. You cannot unassign alarms assigned to others.

Step 3 From the Select a command drop-down list, choose Assign to Me (or Unassign). Click Go.

Deleting and Clearing Alarms

If you delete an alarm, the NCS removes it from its database. If you clear an alarm, it remains in the NCS database, but in the Clear state. You should clear an alarm when the condition that caused it no longer exists.

To delete or clear an alarm from a mobility services engine, follow these steps:

Step 1 Choose Monitors > Alarms to display the Alarms page.

Step 2 Select the alarms that you want to delete or clear by selecting their corresponding check boxes.

Step 3 From the Select a command drop-down list, choose Delete or Clear. Click Go.

E-mailing Alarm Notifications

The NCS lets you send alarm notifications to a specific e-mail address. Sending notifications through e-mail enables you to take prompt action when needed.

You can choose the alarm severity types (critical, major, minor, and warning) to have e-mailed to you.

To send alarm notifications, follow these steps:

Step 1 Choose Monitor > Alarms.

Step 2 From the Select a command drop-down list, choose Email Notification. Click Go. The Email Notification page appears (see Figure 10-2).

Figure 10-2 All Alarms > Email Notification Page

Note An SMTP mail server must be defined before you enter target e-mail addresses for e-mail notification. Choose Administration > Settings > Mail Server Configuration to enter the appropriate information.

Step 3 Select the Enabled check box next to the Mobility Service.

Note Enabling the Mobility Service alarm category sends all alarms related to mobility services engine and the location appliance to the defined e-mail address.

Step 4 Click the Mobility Service link. The page for configuring the alarm severity types that are reported for the mobility services engine appears.

Step 5 Select the check box next to all the alarm severity types for which you want e-mail notifications sent.

Step 6 In the To text box, enter the e-mail address or addresses to which you want the e-mail notifications sent. Separate e-mail addresses by commas.

Step 7 Click OK.

You are returned to the Alarms > Notification page. The changes to the reported alarm severity levels and the recipient e-mail address for e-mail notifications are displayed.

Working with Events

You can use the NCS to view the mobility services engine and location notification events. You can search and display events based on their severity (critical, major, minor, warning, clear, and info) and event category.

Displaying Location Notification Events

To display location notification events, follow these steps:

Step 1 Choose Monitor > Events.

Step 2 In the Events page, you can perform the following:

•If you want to display the events for a specific element, and you know its IP address, name, WLAN SSID, or MAC address, enter that value in the Search text box of the navigation bar. Click Search.

•To display events by severity and category, click Advanced Search in the navigation bar and choose the appropriate options from the Severity and Event Category drop-down list boxes. Click Go.

Step 3 If the NCS finds events that match the search criteria, it shows a list of these events.

Note For more information about an event, click the failure source associated with the event. Additionally, you can sort the events summary by each of the column headings.

Working with Logs

This section describes how to configure logging options and how to download log files.

This section contains the following topics:

•Guidelines and Limitations

•Configuring Logging Options

•MAC Address-based Logging

•Downloading Log Files

Guidelines and Limitations

•When you are selecting an appropriate option from the logging level, make sure you use Error and Trace only when directed to do so by Cisco TAC personnel.

•Enable advanced debugging only under the guidance of Cisco TAC personnel because advanced debugging slows the mobility service down.

Configuring Logging Options

You can use the NCS to specify the logging level and types of messages to log.

To configure logging options, follow these steps:

Step 1 Choose Services > Mobility Services Engines.

Step 2 Click the name of the mobility services engine that you want to configure.

Step 3 From the System menu, choose Logs. The logging options for the selected mobility services engine appear.

Step 4 Choose the appropriate options from the Logging Level drop-down list.

There are four logging options: Off, Error, Information, and Trace.

All log records with a log level of Error or above are logged to a new error log file locserver-error-%u-%g.log. This is an additional log file maintained along with the location server locserver-%u-%g.log log file. The error log file consists of logs of Error level along with their context information. The contextual information consists of 25 log records prior to the error. You can maintain up to 10 error log files. The maximum size allowed for each log file is 10 MB.

Caution Use Error and Trace only when directed to do so by Cisco Technical Assistance Center (TAC) personnel.

Step 5 Select the Enable check box next to each element listed in that section to begin logging of its events.

Step 6 Select the Enable check box under Advanced Parameters to enable advanced debugging. By default, this option is disabled.

Caution Enable advanced debugging only under the guidance of Cisco TAC personnel because advanced debugging slows the mobility service down.

Step 7 To download log files from the server, click Download Logs. For more information, see Downloading Log Files.

Step 8 In the Log File group box, enter the following:

•The number of log files to be maintained in the mobility services engine. You can maintain a minimum of 5 log files and a maximum of 20 log files in the mobility services engine.

•The maximum log file size in MB. The minimum log file size is 10 MB and the maximum is 50 MB.

Step 9 In the MAC Address Based Logging page, do the following:

•Select the Enable check box to enable MAC address logging. By default, this option is disabled.

•Add one or more MAC addresses for which you want to enable logging. You can also remove MAC addresses that you have already added by selecting the MAC address from the list and clicking Remove.

For more information on MAC address-based logging, see "MAC Address-based Logging" section.

Step 10 Click Save to apply your changes.

MAC Address-based Logging

This feature allows you to create log files that are specific to an entity whose MAC address is specified. The log files are created in the locserver directory under the following path:

/opt/mse/logs/locserver

A maximum of 5 MAC addresses can be logged at a time. The log file format for MAC address aa:bb:cc:dd:ee:ff is:

macaddress-debug-aa-bb-cc-dd-ee-ff.log

You can create a maximum of two log files for a MAC address. The two log files may consist of one main and one back up or rollover log file.

The minimum size of a MAC log file is 10 MB. The maximum size allowed is 20 MB per MAC address. The MAC log files which are not updated for more than 24 hours are pruned.

Downloading Log Files

If you need to analyze mobility services engine log files, you can use the NCS to download them to your system. NCS downloads a .zip file containing the log files.

To download a .zip file containing the log files, follow these steps:

Step 1 Choose Services > Mobility Services Engines.

Step 2 Click the name of the mobility services engine to view its status.

Step 3 From the left sidebar menu, choose Logs.

Step 4 Click Download Logs.

Step 5 Follow the instructions in the File Download dialog box to view the file or save the .zip file to your system.

Generating Reports

In the NCS, you can generate various kinds of reports. This section explains how to generate ContextAware reports using the NCS Report Launch Pad. By default, reports are stored on the NCS server.

Once you define the report criteria, you can save the reports for future diagnostic use and run them on either an ad hoc or scheduled basis.

You can define the following criteria for the reports:

•Which mobility services engine or engines to monitor

•How often the report is generated

•How the data is graphed on the charts

•Whether the report is e-mailed or exported to a file

This section contains the following topics:

•Creating a Device Utilization Report

•Viewing Saved Utilization Reports

•Viewing Scheduled Utilization Runs

Report Launch Pad

The report launch pad provides access to all the NCS reports from a single page. In this page, you can view current reports, open specific types of reports, create and save new reports, and manage scheduled runs. You can access the ContextAware reports section in the Report Launch Pad to generate ContextAware reports.

Tip Hover your mouse cursor over the tool tip next to the report type to view more report details.

This section contains the following topics:

•Creating and Running a New Report

•Managing Current Reports

•Managing Scheduled Run Results

•Managing Saved Reports

Creating and Running a New Report

To create and run a new report, follow these steps:

Step 1 Choose Reports > Report Launch Pad.

The reports are listed by category in the main section of the page and on the left sidebar menu.

Step 2 Find the appropriate report in the main section of the Report Launch Pad.

Note Click the report name from the Report Launch Pad or use the navigation on the left side of the Report Launch Pad page to view any currently saved reports for that report type.

Step 3 Click New to the right of the report. The Report Details page appears (see Figure 10-3).

Figure 10-3 Report Details Page

Step 4 In the Report Details page, enter the following Settings parameters:

Note Certain parameters may or may not appear depending on the report type.

•Report Title—If you plan to use this as a saved report, enter a report name.

•Report By—Choose the appropriate Report By category from the drop-down list.

•Report Criteria—Allows you to sort your results depending on the previous Report By selection made. Click Edit to open the Filter Criteria page.

Note Click Select to confirm your filter criteria or Close to return to the previous page.

•Protocol—Select 802.11a/n, 802.11b/g/n, or both.

•Reporting Period

–Last—Select the Last radio button and choose period of time from the drop-down list.

–From—Select the From radio button and enter the From and To dates and times. You can type a date in the text box, or click the Calendar icon to choose a date. Choose the hours and minutes from the drop-down lists.

•Show—Enter the number of records that you want to be displayed on each page.

Note Leave the text box blank to display all records.

Step 5 If you plan to run this report at a later time or as a recurring report, enter the Schedule parameters. The Schedule parameters allow you to control when and how often the report runs.

•Scheduling—Select the Enable check box to run the report on the set schedule.

•Export Format—Choose your format for exported files (CSV or PDF).

•Destination—Select your destination type (File or E-mail). Enter the applicable file location or the e-mail address.

Note The default file locations for CSV and PDF files are as follows:

/NCS-ftp/reports/Inventory/ReportTitleName_yyyymmdd_HHMMSS.csv
/NCS-ftp/reports/Inventory/ReportTitleName_yyyymmdd_HHMMSS.pdf

Note To set the mail server setup for e-mails, choose Administration > Settings, then choose Mail Server from the left sidebar menu to view the Mail Server Configuration page. Enter the SMTP and other required information.

•Start Date/Time—Enter a date in the provided text box, or click the calendar icon to open a calendar from which you can choose a date. Choose the time from the hours and minutes drop-down lists. The report begins to run on this data and at this time.

•Recurrence—Enter the frequency of this report.

–No Recurrence—The report runs only once (at the time indicated for the Start Date/Time).

–Hourly—The report runs on the interval indicated by the number of hours you enter in the Entry text box.

–Daily—The report runs on the interval indicated by the number of days you enter in the Every text box.

–Weekly—The report runs on the interval indicated by the number of weeks you enter in the Every text box and on the days specified by the selected check boxes.

The Create Custom Report page allows you to customize the report results. Table 10-2 specifies which reports are customizable, which have multiple sub-reports, and which report views are available. In future releases, all reports are customizable.

Step 6 Click Customize to open a separate Create Custom Report page (see Figure 10-4).

Figure 10-4 Customize Report View Page

a. From the Custom Report Name drop-down list, choose the report you intend to run. The Available and Selected column heading selections may change depending on the report selected.

b. From the Report View drop-down list, specify if the report should appear in tabular, graphical, or combined form (both). This option is not available on every report.

c. Use the Add > and < Remove buttons to move highlighted column headings between the two group boxes (Available data fields and Data fields to include).

Note Column headings in blue are mandatory in the current sub report. They cannot be removed from the Selected Columns group box.

d. Use the Change Order buttons (Move Up or Move Down) to determine the order of the columns in the results table. The higher the column heading appears in the Selected Columns list, the farther left it appears in the results table.

e. In the Data field sorting group box, indicate your sorting preference (Ascending or Descending). Determine how the report data is sorted.

–You can select four data fields for which you can specify sorting order. Use the Sort by and Then by drop-down lists to select each data field for sorting.

–For each sorted data field, select whether you want it sorted in Ascending or Descending order.

Note Only reports in table form (rather than graphs or combined) can be sorted. Only fields that can be sorted appear in the Data field sorting drop-down lists.

f. Click Apply to confirm the changes, Reset to return columns to the default, or Cancel to close this page with no changes made.

Note The changes made in the Create Custom Report page are not saved until you click Save in the Report Details page.

Step 7 When all report parameters have been set, choose one of the following:

•Save—Click Save to save this report setup without immediately running the report. The report automatically runs at the scheduled time.

•Save and Run—Click Save and Run to save this report setup and to immediately run the report.

•Run Now—Click Run Now to run the report without saving the report setup.

•Cancel—Click Cancel to return to the previous page without running nor saving this report.

Managing Current Reports

If a report has been saved for a specific report type, you can access the current reports from the Report Launch Pad.

To access current or saved reports from the Report Launch Pad, follow these steps:

Step 1 Choose Reports > Report Launch Pad.

Step 2 Choose the specific report from the left sidebar menu or from the main section of the Report Launch Pad. The Report Launch Pad page displays a list of current reports for this report type.

Note To view a list of saved reports, choose Reports > Saved Reports. See the "Managing Saved Reports" section for more information.

Managing Scheduled Run Results

To view all currently scheduled runs in the NCS, choose Report > Scheduled Run Results. This section contains the following topics:

Note The list of scheduled runs can be sorted by report category, report type, and time frame.

The Scheduled Run Results page shows the following information:

•Report Title—Identifies the user-assigned report name.

Note Click the report title to view the details for this report.

•Report Type—Identifies the specific report type.

•Status—Indicates whether or not the report ran successfully.

•Message—Indicates whether or not this report was saved and the filename for this report (if saved).

•Run Date/Time—Indicates the date and time that the report is scheduled to run.

•History—Click the History icon to view all scheduled runs and their details for this report.

•Download—Click the Download icon to open or save a .csv/.pdf file of the report results.

For more information about scheduled run results, see the Viewing or Editing Scheduled Run Details.

Sorting Scheduled Run Results

You can use the Show drop-down list to sort the Scheduled Run Results by category, type, and time frame:

•Report Category—Choose the appropriate report category from the drop-down list or choose All.

•Report Type—Choose the appropriate report type from the drop-down list or choose All. The report Type selections change depending on the selected report category.

•From/To—Type the report start (From) and end (To) dates in the text boxes, or click the calendar icons to select the start and end dates.

Click Go to sort this list. Only reports that match your criteria appear.

Viewing or Editing Scheduled Run Details

To view or edit a saved report, follow these steps:

Step 1 Choose Report > Scheduled Run Results.

Step 2 Click the Report Title link for the appropriate report to open the Report Details page.

Step 3 In this page, you can view or edit the details for the scheduled run.

Step 4 When all scheduled run parameters have been edited (if necessary), select from the following:

•Save—Click Save to save this schedule run without immediately running the report. The report automatically runs at the scheduled time.

•Save and Run—Click Save and Run to save this scheduled run and to immediately run the report.

•Cancel—Click Cancel to return to the previous page without running nor saving this report.

•Delete—Click Delete to delete the current saved report.

Managing Saved Reports

In the Saved Reports page, you can create and manage saved reports. To open this page in the NCS, choose Reports > Saved Reports.

Note The list of saved reports can be sorted by report category, report type, and scheduled status (enabled, disabled, or expired).

The Saved Reports page shows the following information:

•Report Title—Identifies the user-assigned report name.

Note Click the report title to view the details for this report.

•Report Type—Identifies the specific report type.

•Scheduled—Indicates whether this report is enabled or disabled.

•Next Schedule On—Indicates the date and time of the next scheduled run for this report.

•Last Run—Indicates the date and time of the most recent scheduled run for this report.

•Download—Click the Download icon to open or save a .csv file of the report results.

•Run Now—Click the Run Now icon to immediately run the current report.

For additional information on saved reports, see "Sorting Saved Reports" section

Sorting Saved Reports

You can use the Show drop-down lists to sort the Saved Reports list by category, type, and scheduled status (see Figure 10-5).

•Report Category—Choose the appropriate report category from the drop-down list or choose All.

•Report Type—Choose the appropriate report type from the drop-down list or choose All. The Report Type selections change depending on the selected report category.

•Scheduled—Choose All, Enabled, Disabled, or Expired to sort the Saved Reports list by scheduled status.

Figure 10-5 Sorting Saved Reports

Click Go to sort this list. Only reports that match your criteria appear.

Viewing or Editing Saved Report Details

To view or edit a saved report, follow these steps:

Step 1 Choose Report > Saved Reports.

Step 2 Click the Report Title link for the appropriate report to open the Report Details page.

Step 3 In the Report Details page, you can view or edit the details for the saved report.

Step 4 When all report parameters have been edited, choose one of the following:

•Save—Click Save to save this report setup without immediately running the report. The report automatically runs at the scheduled time.

•Save and Run—Click Save and Run to save this report setup and to immediately run the report.

•Run Now—Click Run Now to run the report without saving the report setup.

•Cancel—Click Cancel to return to the previous page without running nor saving this report.

•Delete—Click Delete to delete the current saved report.

ContextAware Reports

This section lists and describes the various ContextAware reports that you can generate through the NCS Report Launch Pad.

To generate a ContextAware report, under the ContextAware section, click New that is next to a type to create a new report. See "Managing Saved Reports" section for more information.

Click a report type to view currently saved reports. In this page, you can enable, disable, delete, or run currently saved reports. See the "Managing Current Reports" section for more information.

This section describes the ContextAware reports that you can create and contains the following topics:

•Client Location History

•Client Location Tracking

•Guest Location Tracking

•Location Notifications

•Rogue AP Location Tracking

•Rogue Client Location Tracking

•Tag Location History

•Tag Location Tracking

Client Location History

This report shows Location history of a wireless client detected by an MSE.

This section contains the following topics:

•Configuring a Client Location History Report

•Client Location History Results

Configuring a Client Location History Report

To configure a Client Location History Report, follow these steps:

Settings

•Report Title—If you plan to save this report, enter a report name.

•Report By—By default, Client MAC Address is selected.

•Report Criteria—Click Edit and enter a valid MAC address as the filter criteria.

Note In the Report Criteria page, click Select to confirm your filter criteria or Close to return to the previous page.

•Reporting Period

–Select the radio button and choose a period of time from the drop-down list.

Or

–Select the From radio button and enter the From and To dates and times. You can type a date in the text box, or click the Calendar icon to choose a date. Choose the hours and minutes from the drop-down lists.

Note The reporting period is based on the alarm last seen time. The times are in the UTC time zone.

Schedule

If you plan to run this report at a later time or as a recurring report, enter the scheduling parameters. See the "Managing Saved Reports" section for more information on scheduling a report.

Customize Report Form

The Customize Report form allows you to customize the report results. See the "Managing Saved Reports" section for more information on customizing report results.

Note Fixed columns appear in blue font and cannot be moved to the available columns.

Client Location History Results

The results of the Client Location History report contain the following information:

•Last Located—The time when the client was located.

•Client Location—Position of the client at the located time.

•MSE—Name of the MSE that located this client.

•User—The username of the client.

•Detecting Controllers—The IP address of the detecting controller.

•802.11 State—The state of 802.11. It can be either Probing or Associated.

•IP Address—The IP address of the client.

•AP MAC Address—The MAC address of the associated access point.

•Authenticated—Whether authenticated or not. This can be either Yes or No.

•SSID—The SSID used by the client.

•Protocol—The protocol used to retrieve the information from the client.

Note The location field in this report is a hyperlink and clicking that hyperlink shows the location of the client in the floor map at the located time.

Client Location Tracking

This report shows wireless clients and their locations detected by the MSEs based on your filtering criteria.

This section contains the following topics:

•Configuring a Client Location Tracking Report

•Client Location Tracking Results

Configuring a Client Location Tracking Report

This section describes how to configure a Client Location Tracking Report and contains the following topics:

•"Settings" section

•"Schedule" section

•"Customize Report Form" section

Settings

•Report Title—If you plan to save this report, enter a report name.

•Report by

–MSE By Floor Area

–MSE By Outdoor Area

–MSE

•Report Criteria—The report criteria differs based on the Report By option selected. Click Edit and select the required filter criteria.

Note In the Report Criteria page, click Select to confirm your filter criteria or Close to return to the previous page.

•Reporting Period

–Select the radio button and choose a period of time from the drop-down list.

Or

–Select the From radio button and enter the From and To dates and times. You can type a date in the text box, or click the calendar icon to choose a date. Select the hours and minutes from the drop-down lists.

Note The reporting period is based on the alarm last seen time. The times are in the UTC time zone.

Schedule

If you plan to run this report at a later time or as a recurring report, enter the scheduling parameters. See the "Managing Saved Reports" section for more information on scheduling a report.

Customize Report Form

The Customize Report form allows you to customize the report results. See the "Managing Saved Reports" section for more information on customizing report results.

Note Fixed columns appear in blue font and cannot be moved to the Available columns.

Client Location Tracking Results

The results of the Client Location Tracking report contain the following information:

•Last Located—The time when the client was last located during the selected Report Time criteria.

•MAC Address—The MAC address of the client.

•Client Location—Position of the client at the located time.

•MSE—Name of the MSE that located this client.

•User—The username of the client.

•Detecting Controllers—The IP address of the detecting controller.

•802.11 State—The state of 802.11. It can be either Probing or Associated.

•IP Address—The IP address of the client.

•SSID—The SSID used by the client.

•Protocol—The protocol used to retrieve the information from the client.

Note The location field in this report is a hyperlink and clicking that hyperlink shows the location of the client in the floor map at the located time.

Guest Location Tracking

This report shows Guest clients and their locations detected by the MSEs based on your filtering criteria.

This section contains the following topics:

•Configuring Guest Location Tracking

•Guest Location Tracking Results

Configuring Guest Location Tracking

This section describes how to configure a Guest Location Tracking report and contains the following topics:

•"Settings" section

•"Schedule" section

•"Customize Report Form" section

Settings

•Report Title—If you plan to save this report, enter a report name.

•Report by

–MSE By Floor Area

–MSE By Outdoor Area

–MSE

•Report Criteria—The report criteria differs based on the Report By option selected. Click Edit and select the required filter criteria.

Note In the Report Criteria page, click Select to confirm your filter criteria or Close to return to the previous page.

•Reporting Period

–Select the radio button and choose a period of time from the drop-down list.

Or

–Select the From radio button and enter the From and To dates and times. You can type a date in the text box, or click the Calendar icon to choose a date. Choose the hours and minutes from the drop-down lists.

Note The reporting period is based on the alarm last seen time. The times are in the UTC time zone.

Schedule

If you plan to run this report at a later time or as a recurring report, enter the scheduling parameters. See the "Managing Saved Reports" section for more information on scheduling a report.

Customize Report Form

The Customize Report form allows you to customize the report results. See the "Managing Saved Reports" section for more information on customizing report results.

Note Fixed columns appear in blue font and cannot be moved to the Available columns.

Guest Location Tracking Results

The results of the Guest Location Tracking report contain the following information:

•Last Located—The time when the Guest client was last located during the selected Report Time criteria.

•Guest Username—The login name of the guest client user.

•MAC Address—The MAC address of the guest client.

•Guest Location—Position of the guest client at the located time.

•MSE—Name of the MSE that located this guest client.

•Detecting Controllers—The IP address of the detecting controller.

•IP Address—The IP address of the guest client.

•AP MAC Address—The MAC address of the access point to which the guest client is associated with.

•SSID—The SSID used by the guest client.

•Protocol—The protocol used to retrieve the information from the guest client.

Note The location field in this report is a hyperlink and clicking that hyperlink shows the location of the guest in the floor map at the located time.

Location Notifications

This report shows Context-Aware notifications generated by MSEs.

This section contains the following topics:

•Configuring a Location Notification Report

•Location Notification Results

Configuring a Location Notification Report

•This section describes how to configure a Location Notification report and contains the following topics:

•Schedule

•Customize Report Form

Settings

•Report Title—If you plan to save this report, enter a report name.

•Report by

–Missing Device Notifications by MSE

–Missing Device Notifications by Floor Area

–Missing Device Notifications by Outdoor Area

–Device In/Out Notifications by MSE

–Device In/Out Notifications by Floor Area

–Device In/Out Notifications by Outdoor Area

•Report Criteria—The report criteria differs based on the Report By option selected. Click Edit and select the required filter criteria.

Note In the Report Criteria page, click Select to confirm your filter criteria or Close to return to the previous page.

•Device Type

–All

–Client

–Tag

–Rogue Client

–Rogue AP

–Interferer

•Reporting Period

–Select the radio button and choose a period of time from the drop-down list.

Or

–Select the From radio button and enter the From and To dates and times. You can type a date in the text box or click the calendar icon to choose a date. Choose the hours and minutes from the drop-down lists.

Note The reporting period is based on the alarm last seen time. The times are in the UTC time zone.

Schedule

If you plan to run this report at a later time or as a recurring report, enter the scheduling parameters. See the "Managing Saved Reports" section for more information on scheduling a report.

Customize Report Form

The Customize Report form allows you to customize the report results. See the "Managing Saved Reports" section for more information on customizing report results.

Note Fixed columns appear in blue font and cannot be moved to the Available columns.

Location Notification Results

The results of the Location Notification report contain the following information:

•Last Seen—The date and time when the device was last located.

•MAC Address—The MAC address of the device.

•Device Type—The type of the device.

•Asset Name—The name of the asset.

•Asset Group—The name of the asset group.

•Asset Category—The name of the asset category.

•Map Location—The map location where the device was located.

•serverName—The name of the server that sends the ContextAware notifications.

Rogue AP Location Tracking

This report shows Rogue APs and their locations detected by the MSEs based on your filtering criteria.

This section contains the following topics:

•Configuring Rogue AP Location Tracking

•Rogue AP Location Tracking Results

Configuring Rogue AP Location Tracking

This section describes how to configure a Rogue AP Location Tracking report and contains the following topics:

•"Settings" section

•"Schedule" section

•"Customize Report Form" section

Settings

•Report Title—If you plan to save this report, enter a report name.

•Report by

–MSE By Floor Area

–MSE By Outdoor Area

–MSE

•Report Criteria—The report criteria differs based on the Report By option selected. Click Edit and select the required filter criteria.

Note In the Report Criteria page, click Select to confirm your filter criteria or Close to return to the previous page.

•Reporting Period

–Select the radio button and choose a period of time from the drop-down list.

Or

–Select the From radio button and enter the From and To dates and times. You can type a date in the text box, or click the calendar icon to choose a date. Choose the hours and minutes from the drop-down lists.

Note The reporting period is based on the alarm last seen time. The times are in the UTC time zone.

Schedule

If you plan to run this report at a later time or as a recurring report, enter the scheduling parameters. See the "Managing Saved Reports" section for more information on scheduling a report.

Customize Report Form

The Customize Report form allows you to customize the report results. See the "Managing Saved Reports" section for more information on customizing report results.

Note Fixed columns appear in blue font and cannot be moved to the Available columns.

Rogue AP Location Tracking Results

The results of the Rogue AP Location Tracking report contain the following information:

•Last Located—The time when the Rogue AP was last located during the selected Report Time criteria.

•MAC Address—The MAC address of the rogue access point.

•Rogue AP Location—Position of the Rogue AP at the located time.

•MSE—Name of the MSE that located this Rogue AP.

•State—The state of the Rogue AP.

Note The location field in this report is a hyperlink and clicking that hyperlink shows the location of the rogue AP in the floor map at the located time.

Rogue Client Location Tracking

This report shows Rogue Client APs and their locations detected by the MSEs based on your filtering criteria.

This section contains the following topics:

•Configuring a Rogue Client Location Tracking

•Rogue Client Location Tracking Results

Configuring a Rogue Client Location Tracking

This section describes how to configure a Rogue Client Location Tracking report and contains the following topics:

•"Settings" section

•"Schedule" section

•"Customize Report Form" section

Settings

•Report Title—If you plan to save this report, enter a report name.

•Report by

–MSE By Floor Area

–MSE By Outdoor Area

–MSE

•Report Criteria—The report criteria differs based on the Report By option selected. Click Edit and select the required filter criteria.

Note In the Report Criteria page, click Select to confirm your filter criteria or Close to return to the previous page.

•Reporting Period

–Select the radio button and choose a period of time from the drop-down list.

Or

–Select the From radio button and enter the From and To dates and times. You can type a date in the text box, or click the calendar icon to choose a date. Choose the hours and minutes from the drop-down lists.

Note The reporting period is based on the alarm last seen time. The times are in the UTC time zone.

Schedule

If you plan to run this report at a later time or as a recurring report, enter the scheduling parameters. See the "Managing Saved Reports" section for more information on scheduling a report.

Customize Report Form

The Customize Report form allows you to customize the report results. See the "Managing Saved Reports" section for more information on customizing report results.

Note Fixed columns appear in blue font and cannot be moved to the Available columns.

Rogue Client Location Tracking Results

The results of the Rogue Client Location Tracking report contain the following information:

•Last Located—The time when the rogue client was last located during the selected Report Time criteria.

•MAC Address—The MAC address of the rogue client.

•Rogue Client Location—Position of the rogue client at the located time.

•MSE—Name of the MSE that located this rogue client.

•Rogue AP—The rogue access point to which the rogue client is associated with.

•Detecting Controllers—The IP address of the detecting controller.

•State—State of the Rogue client.

Note The location field in this report is a hyperlink and clicking that hyperlink shows the location of the rogue client in the floor map at the located time.

Tag Location History

This report shows the location history of a tag detected by an MSE.

This section contains the following topics:

•Configuring a Tag Location Tracking

•Tag Location Tracking Results

Configuring Tag Location History

This section describes procedures to configure a Tag Location History report and contains the following topics:

•"Settings" section

•"Schedule" section

•"Customize Report Form" section

Settings

•Report Title—If you plan save this report, enter a report name.

•Report by

–Tag MAC address.

•Report Criteria—Click Edit and enter a valid Tag MAC address as the filter criteria.

Note In the Report Criteria page, click Select to confirm your filter criteria or Close to return to the previous page.

•Reporting Period

–Select the radio button and choose a period of time from the drop-down list.

Or

–Select the From radio button and enter the From and To dates and times. You can type a date in the text box, or click the calendar icon to choose a date. Choose the hours and minutes from the drop-down lists.

Note The reporting period is based on the alarm last seen time. The times are in the UTC time zone.

Schedule

If you plan to run this report at a later time or as a recurring report, enter the scheduling parameters. See the "Managing Saved Reports" section for more information on scheduling a report.

Customize Report Form

The Customize Report form allows you to customize the report results. See the "Managing Saved Reports" section for more information on customizing report results.

Note Fixed columns appear in blue font and cannot be moved to the Available columns.

Tag Location History Results

The results of Tag Location History report contains the following information:

•Last Located—The time when the tag was last located during the selected Report Time criteria.

•Tag Location—Position of the tag at the located time.

•MSE—Name of the MSE that located this tag.

•Detecting Controller—The IP address of the detecting controller.

•Vendor—The name of the vendor for the client.

•Battery Status—The battery status of the client.

Note The location field in this report is a hyperlink and clicking that hyperlink shows the location of the tag in the floor map at the located time.

Tag Location Tracking

This report shows tags and their locations detected by the MSEs based on your filtering criteria.

This section contains the following topics:

•Configuring a Tag Location Tracking

•Tag Location Tracking Results

Configuring a Tag Location Tracking

This section describes procedures to configure a Tag Location Tracking report and contains the following topics:

Settings

•Report Title—If you plan to save this report, enter a report name.

•Report by

–MSE By Floor Area.

–MSE By Outdoor Area

–MSE

•Report Criteria—The report criteria differs based on the Report By option selected. Click Edit and select the required filter criteria.

Note In the Report Criteria page, click Select to confirm your filter criteria or Close to return to the previous page.

•Reporting Period

–Select the radio button and choose a period of time from the drop-down list.

Or

–Select the From radio button and enter the From and To dates and times. You can type a date in the text box, or click the calendar icon to choose a date. Select the hours and minutes from the drop-down lists.

Note The reporting period is based on the alarm last seen time. The times are in the UTC time zone.

Schedule

If you plan to run this report at a later time or as a recurring report, enter the scheduling parameters. See the "Managing Saved Reports" section for more information on scheduling a report.

Customize Report Form

The Customize Report form allows you to customize the report results. See the "Managing Saved Reports" section for more information on customizing report results.

Note Fixed columns appear in blue font and cannot be moved to the Available columns.

Tag Location Tracking Results

The results of the Tag Location Tracking report contain the following information:

•Last Located—The time when the tag was last located during the selected Report Time criteria.

•Tag Location—Position of the tag at the located time.

•MSE—Name of the MSE that located this tag.

•Detecting Controller—The IP address of the detecting controller.

•Vendor—The name of the tag vendor.

•Battery Status—The status of the battery of that tag.

Note The location field in this report is a hyperlink and clicking that hyperlink shows the location of the tag in the floor map at the located time.

Creating a Device Utilization Report

To create a device utilization report for the mobility services engine, follow these steps:

Step 1 Choose Reports > Report Launch Pad.

Step 2 Choose Device > Utilization.

Step 3 Click New. The Utilization Report Details page appears.

Step 4 In the Reports Details page, enter the following Settings parameters:

Note Certain parameters may or may not work depending on the report type.

•Report Title—If you plan to save this report, enter a report name.

•Report Type—By default, the report type is selected as MSE.

•Report By—Choose the appropriate Report By category from the drop-down list. The categories differ for each report. See specific report sections for Report By categories for each report.

•Report Criteria—The parameter allows you to sort your results depending on the previous Report By selection made. Click Edit to open the Filter Criteria page.

•Connection Protocol—Choose one of these protocols: All Clients, All Wired (802.3), All Wireless (802.11), 802.11a/n, 802.11b/g/n, 802.11a, 802.11b, 802.11g, 802.11n (5-GHz), or 802.11n (2.4-GHz).

•SSID—All SSIDs is the default value.

•Reporting Period—You can define the report to collect data hourly, weekly, or at a specific date and time. The selected reporting period type is displayed on the x-axis.

Note The reporting period uses a 24-hour rather than a 12-hour clock. For example, choose hour 13 for 1:00 p.m.

Step 5 In the Schedule group box, select the Enable Schedule check box.

Step 6 Choose the report format (CSV or PDF) from the Export Report drop-down list.

Step 7 Select either File or Email as the destination of the report.

•If you select the File option, a destination path must first be defined in the Administration > Settings > Report page. Enter the destination path for the files in the Repository Path text box.

•If you select the Email option, an SMTP mail server must be defined prior to entry of target e-mail address. Choose Administrator > Settings > Mail Server Configuration to enter the appropriate information.

Step 8 Enter a start date (MM:DD:YYYY), or click the calendar icon to select a date.

Step 9 Specify a start time using the hour and minute drop-down list boxes.

Step 10 Select the Recurrence radio button to determine how often you want to run the report. The possible values are:

•No Recurrence

•Hourly

•Daily

•Weekly

•Monthly

Note The days of the week appear on the page only when the weekly option is chosen.

Step 11 When finished with Step 1 to Step 10, do one of the following:

•Click Save to save edits. The report is run at the designated time and the results are either e-mailed or saved to a designated file as defined in the Schedule group box.

•Click Save and Run to save the changes and run the report now. The report runs regardless of any pending, scheduled run of that report. Results appear at the bottom of the page. The report also runs at the designated time and the results are either e-mailed or saved to a designated file as defined in the Schedule group box.

–In the results page, click Cancel to cancel the defined report.

•Click Run Now if you want to run the report immediately and review the results in the NCS page. The report runs regardless of any pending, scheduled run of that report. Results appear at the bottom of the page. Click Save if you want to save the report criteria you entered.

Note You can also click Run Now to check the defined report criteria before saving it or to run reports as necessary.

The results appear at the bottom of the page (see Figure 10-6).

Note Only the CPU and memory utilization reports are shown in the following example (see Figure 10-6).

Figure 10-6 Devise > MSE Utilization > Results

Step 12 If you selected the Save or Save and Run option, choose either Reports > Saved Reports (or Reports > Scheduled Runs if the report has not yet run and is scheduled to run). The Utilization Reports Summary page appears.

If the report is scheduled, it is shown as enabled and the next scheduled run date is noted.

If the report has run and is not scheduled to run again, it is shown as expired.

If the report has run and is scheduled to run again, it is shown as disabled.

Step 13 To enable, disable, or delete a report, select the check box next to the report title and click the appropriate option.

Viewing Saved Utilization Reports

To download a saved report, follow these steps:

Step 1 Choose Reports > Saved Reports.

Step 2 Click the Download icon for your report. It is downloaded and saved in the defined directory or e-mailed.

Viewing Scheduled Utilization Runs

To review status for a scheduled report, follow these steps:

Step 1 Choose Reports > Scheduled Runs.

Step 2 Click the History icon to see the date of the last report run.

Step 3 Click the Download icon for your report. It is downloaded and saved in the defined directory or e-mailed.

Monitoring Wireless Clients

This section describes about monitoring wireless clients and contains the following topics:

•Monitoring Wireless Clients Using Maps

•Monitoring Wireless Clients Using Search

Monitoring Wireless Clients Using Maps

On an NCS map, you can view the name of the access point that the client is associated with, the IP Address, Asset information, Authentication, SSID, 802.11 protocol, and when the location information was last updated for the client. Hover your mouse cursor over the client icon on the map to display this information.

You can also view the client details page, that provides statistics (such as client association, client RSSI, and client SNR), packets transmitted and received values, events, and security information for that client.

To determine the location status of a client on a map and view its client details page using maps, follow these steps:

Step 1 Choose Monitor > Site Maps.

Step 2 Choose the building and floor on which the mobility services engine and its clients are located.

Step 3 Select the Clients check box in the Floor Settings left sidebar menu, if it is not already selected (see Figure 10-7).

Do not click Save Settings unless you want to save changes made to the floor settings across all maps.

Figure 10-7 Monitor > Maps > Building > Floor Page

Note The map shows only associated clients by default. To see clients in all state, choose the show all clients option.

Note The map shows clients that was visible in the last 15 minutes. This value can be changed using the drop-down list in the left sidebar menu of the Maps page.

Step 4 Hover your mouse cursor over a client icon (blue square) and a summary of its configuration appears in a pop-up dialog box.

Note You can enter a custom note for a client in the summary dialog box. You can also edit it in the Client Details page.

Step 5 Click the Client icon to see client details.

Step 6 Click the More link to configure asset information for the client.

Monitoring Wireless Clients Using Search

You can view client information in summary and in detail in the Monitor > Clients page and in the maps page (Monitor > Maps).

To view client information, follow these steps:

Step 1 Choose Monitor > Clients and Users.

The Clients and Users appears.

Step 2 From the Show drop-down list, choose Clients Detected by MSEs. Click Go.

A summary of all clients detected by all mobility services engines and location appliances managed by NCS is displayed (see Figure 10-8).

Note The clients will only show one IP address when you hover your mouse over the client to see the information, even though there might be multiple IP addresses associated with this client. The details page will show all the IP addresses. Also the clients displayed can be filtered using any of the multiple IP addresses that a client can have (full or partial). the IP address displayed is the best matched string searched.

Figure 10-8 Monitor > Clients Page

a. To find a specific client by its IP address, name, SSID, or MAC address, enter that value into the Search text box in the navigation bar (not all search values apply to all clients).

For example, if you enter a MAC address in the Search text box, the following page appears.

b. To see more configuration details about the client, click View List for the client item type. Details shown include associated devices (access point, controller), map location, VLAN, protocol, and authentication type.

c. To see alarms for the client, click View List for the alarm item type. A listing of all active alarms for that client noting severity, failure source (alarm description), owner of alarm (if assigned), date and time of the alarm, and whether or not alarm is acknowledged.

Note You can also assign or unassign the alarm, e-mail it, delete or clear it, and acknowledge and unacknowledge it in this page by choosing the appropriate option from the Select a command drop-down list.

d. To search for a client or multiple clients by device, network, map location and type of client (regular, rogue, or shunned), click the Advanced Search link.

You can further define the client category by: all clients, all excluded clients, all wired guest clients, and all logged in clients using the Search By drop-down list.

Click the appropriate client.

Client Support on the MSE

You can use the NCS Advanced Search feature to narrow the client list based on specific categories and filters.

This section contains the following topics:

•Searching a Wireless Client from the NCS on the MSE by IPv6 Address

•Viewing the Clients Detected by the MSE

Searching a Wireless Client from the NCS on the MSE by IPv6 Address

Note Only wireless clients have IPv6 addresses in this release.

To search for an MSE-located client using the NCS Advanced Search feature, follow these steps:

Step 1 Click Advanced Search located in the top right corner of the NCS UI.

Step 2 Choose Clients as the search category from the Search Category drop-down list.

Step 3 From the Media Type drop-down list, choose Wireless Clients.

Note The Wireless Type drop-down list appears only when you choose Wireless Clients as the media type.

Step 4 From the Wireless Type drop-down list, choose any of the following types: All, Lightweight, or Autonomous Clients.

Step 5 From the Search By drop-down list, choose IP Address.

Note Searching a client by IP address can contain either a full or partial IP address. Each client can have up to 16 IPv6 addresses and 4 IPv4 addresses.

Step 6 From the Clients Detected By drop-down list, choose clients detected by MSE.

This shows clients located by Context-Aware Service in the MSE by directly communicating with the controllers.

Step 7 From the Last detected within drop-down list, choose the time within which the client was detected.

Step 8 Enter the client IP address in the Client IP Address text box. You can enter wither a partial or full IPv6 address.

Note If you are searching for the client from NCS on the MSE by IPV4 address, enter the IPV4 address in the Client IP address text box.

Step 9 From the Client States drop-down list, choose the client states. The possible values for wireless clients are All States, Idle, Authenticated, Associated, Probing, or Excused. The possible values for wired clients are All States, Authenticated, and Associated.

Step 10 From the Posture Status drop-down list, choose the posture status to know if the devices are clean or not. The possible values are All, unknown, Passed, and Failed.

Step 11 Select the CCX Compatible check box to search for clients that are compatible with Cisco Client Extensions. The possible values are All Versions, V1, V2, V3, V4, V5, and V6.

Step 12 Select the E2E Compatible check box to search for clients that are End to End compatible. The possible values are All Versions, V1, and V2.

Step 13 Select the NAC State check box to search for clients identified by a certain Network Admission Control (NAC) state. The possible values are Quarantine, Access, Invalid, and Not Applicable.

Step 14 Select the Include Disassociated check box to include clients that are no longer on the network but for which the NCS has historical records.

Step 15 From the Items per page drop-down list, choose the number of records to be displayed in the search results page.

Step 16 Select the Save Search check box to save the selected search option.

Step 17 Click Go.

The Clients and Users page appears with all the clients detected by the MSE.

Viewing the Clients Detected by the MSE

To view all the clients detected by the MSE, follow these steps:

Step 1 Choose Monitor > Clients and Users to view both wired and wireless clients information.

The Client and Users page appears.

The Clients and Users table shows a few column by default. If you want to display the additional columns that are available, click , and then click Columns. The available columns appear. Select the columns that you want to show in the Clients and Users table. When you click anywhere in a row, the row is selected and the client details are shown.

Step 2 Filter the current list to choose all the clients that are detected by the MSE by choosing Clients detected by MSE from the Show drop-down list.

All the clients detected by the MSE including wired and wireless appear.

The following different parameters are available in the Clients Detected by MSE table:

•MAC Address—Client MAC address.

•IP Address—Client IP address.

The IP address that appears in the IP Address column is determined by a predefined priority order. The first IP address available in the following order appears in the IP address text box:

–IPv4 address

Note Only wireless clients have IPv6 addresses in this release. Each client can have up to 16 IPv6 addresses and 4 IPv4 addresses.

–IPv6 global unique address. If there are multiple addresses of this type, most recent IPv6 address that the client received is shown, because a user might have two Global IPv6 addresses but one might have been from an older Router Advertisement that is being aged out.

–IPv6 local unique address, if there are multiple then the most recent IPV6 local unique address is used by the client.

–IPv6 link local address. For an IPv6 address of the client which is self-assigned and used for communication before any other IPV6 address is assigned.

The following are the different IPv6 address types:

–Link-local Unicast—The link-local addresses are designed to be used for addressing on a single link for purposes such as auto-address configuration, neighbor discovery, or when no routers are present.

–Site-local Unicast—The site-local addresses are designed to be used for addressing inside of a site without the need for a global prefix.

–Aggregatable Global Unicast—The aggregatable global unicast address uniquely identifies the client in global network and equivalent to public IPv4 address. A client can have multiple aggregatable global unicast addresses.

•IP Type—The IP address type of the client. The possible options are IPv4, IPv6, or Dual-stack that signifies a client with both a IPV4 and IPV6 addresses.

–Global Unique

–Unique Local

–Link Local

•User Name—Username based on 802.1x authentication. Unknown is displayed for client connected without a username.

•Type—Indicates the client type.

– Indicates a lightweight client

– Indicates a wired client

– Indicates an autonomous client

•Vendor—Device vendor derived from OUI.

•Device Name—Network authentication device name. For example, WLC and switch.

•Location—Map location of the connected device.

•VLAN—Indicates the access VLAN ID for this client.

•Status—Current client status.

–Idle—Normal operation; no rejection of client association requests.

–Auth Pending—Completing a AAA transaction.

–Authenticated—802.11 authenticated complete.

–Associated—802.11 association complete. This is also used by wired clients to represent that a client is currently connected to the network.

–Disassociated—802.11 disassociation complete. This is also used by wired clients to represent that a client is currently not on the network.

–To Be Deleted—The client is deleted after disassociation.

–Excluded—Automatically disabled by the system due to perceived security threat.

•Interface—Controller interface (wireless) or switch interface (wired) that the client is connected to.

•Protocol

–802.11—Wireless

–802.3—Wired

•Association Time—Last association start time (for wireless client). For a wired client, this is the time when a client is connected to a switch port. This is blank for a client which is associated but has problems being on the network.

•CCX—Lightweight wireless only.

Step 3 Select the radio button next to MAC Address in the Client and User page to view the associated client information. The following are the different client parameters that appear.

•Client attributes

•Client IPV6 Addresses

•Client Statistics

Note Client Statistics shows the statistics information after the client details are shown.

•Client Association History

•Client Event Information

•Client Location Information

•Wired Location History

•Client CCX Information

When you select a client from the Clients and Users list, the following client details are displayed. Clients are identified using the MAC address.

•General—Lists the following information:

–User Name

–IP Address

–MAC address

–Vendor

–Endpoint Type

–Client Type

–Media Type

–Mobility Role

–Hostname

–E2E

–Power Save

–CCX

–Foundation Service

–Management Service

–Voice Service

–Location Service

Note Click the icon next to the username to access the correlated users of a user.

•Session—Lists the following client session information:

–Controller Name

–AP Name

–AP IP Address

–AP Type

–AP Base Radio MAC

–Anchor Address

–802.11 State

–Association ID

–Port

–Interface

–SSID

–Profile Name

–Protocol

–VLAN ID

–AP Mode

•Security (wireless and Identity wired clients only)—Lists the following security information:

–Security Policy Type

–EAP Type

–On Network

–802.11 Authentication

–Encryption Cipher

–SNMP NAC State

–RADIUS NAC State

–AAA Override ACL Name

–AAA Override ACL Applied Status

–Redirect URL

–ACL Name

–ACL Applied Status

–FlexConnect Local Authentication

–Policy Manager State

–Authentication ISE

–Authorization Profile Name

–Posture Status

–TrustSec Security Group

–Windows AD Domain

Note The identity clients are clients whose authentication type is 802.1x, MAC Auth Bypass or Web Auth. For non-identity clients, the authentication type is N/A.

Note The data that appears under the client attributes differs based on identity and non-identity clients. For identity clients, you can see the security information such as Authentication status, Audit Session ID, and so on.

•Statistics (wireless only)

•Traffic—Shows the client traffic information.

•For wireless clients, client traffic information comes from the controller. For wired clients, the client traffic information comes from the ISE, and you must enable accounting information and other necessary functions on the switches.

The Statistics group box contains the following information for the selected client:

•Client AP Association History.

•Client RSSI History (dBm)—History of RSSI (Received Signal Strength Indicator) as detected by the access point with which the client is associated.

•Client SNR History—History of SNR (signal-to-noise ratio of the client RF session) as detected by the access point with which the client is associated.

•Bytes Sent and Received (Kbps)—Bytes sent and received with the associated access point.

•Packets Sent and Received (per sec)—Packets sent and received with the associated access point.

•Client Data rate

This information is presented in interactive graphs.

The Client IPv6 Address group box contains the following information for the selected client:

•IP Address—Shows the client IPv6 address.

•Scope—Contains 3 scope types: Global Unique, Local Unique, and Link Local.

•Address Type—Shows the address type.

•Discovery Time—Time when the IP was discovered.

The association history dashlet shows information regarding the last ten association times for the selected client. This information helps in troubleshooting the client.

The Association History dashlet contains the following information:

•Association Time

•Duration

•User Name

•IP Address

•IP Address Type

•AP Name

•Controller Name

•SSID

The Events group box in the Client Details page displays all events for this client including the event type as well as the date and time of the event:

•Event Type

•Event Time

•Description

Click View Location History to view the location history details of wired and wireless clients.

The following location history information is displayed for a wired or wireless client:

•Timestamp

•State

•Port Type

•Slot

•Module

•Port

•User Name

•IP Address

•Switch IP

•Server Name

•Map Location Civic Location

Configuring Buildings

You can add buildings to the NCS database regardless of whether you have added campus maps to the database. This section describes how to add a building to a campus map or a standalone building (one that is not part of a campus) to the NCS database.

This section contains the following topics:

•Adding a Building to a Campus Map

•Viewing a Building

•Editing a Building

•Deleting a Building

•Moving a Building

Adding a Building to a Campus Map

To add a building to a campus map in the NCS database, follow these steps:

Step 1 Choose Monitor > Site Maps to display the Maps page.

Step 2 Click the desired campus. The Site Maps > Campus Name page appears.

Step 3 From the Select a command drop-down list, choose New Building and click Go.

Step 4 In the Campus Name > New Building page, follow these steps to create a virtual building in which to organize related floor plan maps:

a. Enter the building name.

b. Enter the building contact name.

c. Enter the number of floors and basements.

d. Enter the horizontal position (distance from the corner of the building rectangle to the left edge of the campus map) and the vertical position (distance from the corner of the building rectangle to the top edge of the campus map) in feet.

Note To change the unit of measurement (feet or meters), choose Monitor > Site Maps and choose Properties from the Select a command drop-down list.

e. Enter an approximate building horizontal span and vertical span (width and depth on the map) in feet.

Note The horizontal and vertical span should be larger than or the same size as any floors that you might add later.

Tip You can also use Ctrl-click to resize the bounding area in the upper-left corner of the campus map. As you change the size of the bounding area, the Horizontal Span and Vertical Span parameters of the building change to match your actions.

f. Click Place to put the building on the campus map. NCS creates a building rectangle scaled to the size of the campus map.

g. Click the building rectangle and drag it to the desired position on the campus map.

Note After adding a new building, you can move it from one campus to another without having to recreate it.

h. Click Save to save this building and its campus location to the database. NCS saves the building name in the building rectangle on the campus map.

Note A hyperlink associated with the building takes you to the corresponding Map page.

Step 5 (Optional) To assign location presence information for the new outdoor area, do the following:

a. Choose Edit Location Presence Info from the Select a command drop-down list. Click Go. The Location Presence page appears.

Note By default, the Presence Info check box of the Override Child Element is selected. This option should remain selected if you want to propagate the campus location to all buildings and floors on that campus. When adding buildings to the campus map, you can import the campus location information. The campus address cannot be imported to a building if the check box is unselected.
This option should be unselected if you want to assign building-specific addresses to buildings on its campus rather than one campus address to all.

b. Click the Civic Address, or Advanced tab.

–Civic Address identifies the campus by name, street, house number, house number suffix, city (address line2), state, postal code, and country.

–Advanced identifies the campus with expanded civic information such as neighborhood, city division, country, and postal community name.

c. By default, the Override Child's Presence Information check box is selected. There is no need to alter this setting for standalone buildings.

Step 6 Click Save.

Adding a Standalone Building

To add a standalone building to the NCS database, follow these steps:

Step 1 Choose Monitor > Site Maps to display the Maps page.

Step 2 From the Select a command drop-down list, choose New Building, and click Go.

Step 3 In the Maps > New Building page, follow these steps to create a virtual building in which to organize related floor plan maps:

a. Enter the building name.

b. Enter the building contact name.

Note After adding a new building, you can move it from one campus to another without having to recreate it.

c. Enter the number of floors and basements.

d. Enter an approximate building horizontal span and vertical span (width and depth on the map) in feet.

Note To change the unit of measurement (feet or meters), choose Monitor > Site Maps, and choose Properties from the Select a command drop-down list.

Note The horizontal and vertical span should be larger than or the same size as any floors that you might add later.

e. Click OK to save this building to the database.

Step 4 (Optional) To assign location presence information for the new building, do the following:

a. Choose Location Presence from the Select a command drop-down list. Click Go. The Location Presence page appears.

b. Click the Civic, GPS Markers, or Advanced tab.

–Civic Address identifies the campus by name, street, house number, house number suffix, city (address line2), state, postal code, and country.

–GPS Markers identify the campus by longitude and latitude.

–Advanced identifies the campus with expanded civic information such as neighborhood, city division, county, and postal community name.

Note Each selected parameter is inclusive of all of those above it. For example, if you select Advanced, it can also provide GPS and Civic location information upon client demand. The selected setting must match what is set on the location server level (Services > Mobility Services).

Note If a client requests location information such as GPS Markers for a campus, building, floor, or outdoor area that is not configured for that parameter, an error message is returned.

c. By default, the Presence Info check box of the Override Child Element is selected. This option should remain selected if you want to propagate the campus location to all buildings and floors on that campus. When adding buildings to the campus map, you can import the location information. The campus address cannot be imported to a building if the check box is unselected. This option should be deselected if you want to assign building-specific addresses to buildings on its campus rather than one campus address to all.

Step 5 Click Save.

Note The standalone buildings are automatically placed in System Campus.

Viewing a Building

To view a current building map, follow these steps:

Step 1 Choose Monitor > Site Maps.

Step 2 Click the name of the building map to open its details page. The Building View page provides a list of floor maps and map details for each floor.

Note From the Building View page, you can click the Floor column heading to sort the list ascending or descending by floor.

The map details include the following:

•Floor area

•Floor index—Indicates the floor level. A negative number indicates a basement floor level.

•Contact

•Status—Indicates the most serious level of alarm on an access point located on this map or one of its children.

•Number of total access points located on the map.

•Number of 802.11a/n and 802.11b/g/n radios located on the map.

•Number of out of service (OOS) radios.

•Number of clients—Click the number link to view the Monitor > Clients page.

Step 3 The Select a command drop-down list provides the following options:

•New Floor Area—See the "Adding a Building to a Campus Map" section for more information.

•Edit Building—See the "Editing a Building" section for more information.

•Delete Building—See the "Deleting a Building" section for more information.

Editing a Building

To edit a current building map, follow these steps:

Step 1 Choose Monitor > Site Maps.

Step 2 Click the name of the building map to open its details page.

Step 3 From the Select a command drop-down list, choose Edit Building.

Step 4 Make any necessary changes to Building Name, Contact, Number of Floors, Number of Basements, and Dimensions (feet).

Note To change the unit of measurement (feet or meters), choose Monitor > Site Maps, and choose Properties from the Select a command drop-down list.

Step 5 Click OK.

Deleting a Building

To delete a current building map, follow these steps:

Step 1 Choose Monitor > Site Maps.

Step 2 Select the check box for the building that you want to delete.

Step 3 Click Delete at the bottom of the map list (or choose Delete Maps from the Select a command drop-down list, and click Go).

Step 4 Click OK to confirm the deletion.

Note Deleting a building also deletes all of its container maps. The access points from all deleted maps are moved to an Unassigned state.

Moving a Building

To move a building to a different campus, follow these steps:

Step 1 Choose Monitor > Site Maps.

Step 2 Select the check box of the applicable building.

Step 3 From the Select a command drop-down list, choose Move Buildings.

Step 4 Click Go.

Step 5 Choose the Target Campus from the drop-down list.

Step 6 Select the buildings that you want to move. Unselect any buildings that remain in their current location.

Step 7 Click OK.

Monitoring Tags

You can monitor tag status and location on NCS maps as well as review tag details in the Monitor > Tags page. You can also use the Advanced Search to monitor tags.

This section contains the following topics:

•Monitoring Tags Using Maps

•Monitoring Tags Using Search

•Overlapping Tags

Monitoring Tags Using Maps

On an NCS map, you can view the name of the access point that generated the signal for a tagged asset, its strength of signal, and when the location information was last updated for the asset. Hover your mouse cursor over the tag icon on the map to display this information.

To enable tag location status on a map, follow these steps:

Step 1 Choose Monitor > Site Maps.

Step 2 Choose the building and floor on which the mobility services engine and tag are located.

Step 3 Select the 802.11 Tags check box in the Floor Settings menu, if it is not already selected (see Figure 10-9).

Note Do not click Save Settings unless you want to save changes made to the floor settings across all maps.

Figure 10-9 Monitor > Maps > Building > Floor > Tag Page

Step 4 Hover your mouse cursor over a tag icon (yellow tag) and a summary of its configuration appears in a Tag dialog box.

Step 5 Click the tag icon to see tag details.

You can also configure the asset information by entering the required information in the Asset Info group box.

Step 6 To see location history for the tag, choose Location History from the Select a command drop-down list. Click Go.

Monitoring Tags Using Search

You can search for tags by asset type (name, category and group), MAC address, system (controller or MSE), and area (floor area and outdoor area).

You can further refine your search using the Advanced Search parameters and save the search criteria for future use. Click Saved Searches to retrieve saved searches.

When you click the MAC address of a tag location in a search results page, the following details appear for the tag:

•Tag vendor

•Controller to which tag is associated

•Telemetry data (CCX v1-compliant tags only)

–Telemetry data displayed is vendor-specific; however, some commonly reported details are GPS location, battery extended information, pressure, temperature, humidity, motion, status, and emergency code.

•Asset Information (Name, Category, Group)

•Statistics (Bytes and packets received)

•Location (Floor, Last Located, MSE, map)

•Location Notification (Absence, Containment, Distance, All)

•Emergency Data (CCX v1-compliant tags only)

To search for RFID tags, follow these steps:

Step 1 Choose Monitor > RFID Tags. The Tag Summary page appears (see Figure 10-10).

Figure 10-10 Monitor > RFID Tags Page

Step 2 To view a summary of tags associated with a specific mobility services engine, click the Total Tags link.

Note If the listing of mobility services engines or tags is lengthy, you can use Search or Advanced Search to isolate a specific tag.

Step 3 To search for a specific tag, if you know its MAC address and asset name (not all search values apply to all tags), click the Search link.

Step 4 To search for a specific tag or multiple tags using a broader range of search criteria such as device (MSE or controller), map location (floor or outdoor area), asset name or category, or tag vendor, click the Advanced Search link.

a. In the Advanced Search pane, select Tags as the search category.

b. Select the additional tag search criteria. See Table 10-3 for a list of search criteria and their possible values.

c. Click Go when all advanced search parameters are selected.

Note If no tags are found based on the selected search criteria, a message appears noting this as well as the reason why the search was unsuccessful and possible actions.

Overlapping Tags

When multiple tags are within close proximity of one another, a summary tag is used to represent their location on an NCS map (Monitor > Maps). The summary tag is labeled with the number of tags at that location.

When you hover your mouse cursor over the overlapping tag on the map, a dashlet appears with summary information for the overlapping tags.

Select the Prev and Next links to move between the individual tag summary dashlets. To see detailed information on a specific tag, select the Details link while viewing the summary information of the tag.

Note•Summary information for tags includes Tag MAC address, Asset Name, Asset Group, Asset Category, Vendor (Type), Battery Life, and Last Located data (date and time). If the tag is Cisco CX v.1 compliant, telemetry information also appears.

•Detailed information for tags also includes the IP address of the associated controller, statistics, location notifications, location history, and whether the location debug feature is enabled.

– To view location history for a tag, choose that option from the Select a command drop-down list, and click Go.

–To return to the details page, choose Location History page from the Select a Command drop-down list, and click Go.

Monitoring Chokepoints

A chokepoint must be assigned to a map for its location to be monitored.

See the "Adding Chokepoints to the NCS" section. After adding the TDOA receiver to a map, you must resynchronize the network designs (Services > Synchronize Services) with the mobility services engine for it to appear on the map.

If a chokepoint is not assigned to a map, you are not able to find that chokepoint using Search or Advanced Search.

All chokepoint setup is done using the AeroScout System Manager.

Note See the AeroScout Context-Aware Engine for Tags, for Cisco Mobility Services Engine Users Guide for configuration details at the following URL: http://support.aeroscout.com.

To monitor chokepoints, follow these steps:

Step 1 Choose Monitor > Chokepoints. The Chokepoint page appears showing all mapped chokepoints.

Step 2 To refine the search criteria when an extensive list appears, search by MAC address or chokepoint name.

a. To initiate a search for a chokepoint by its MAC address or chokepoint name, enter that value in the Search text box. Click Search.

This example show a search by MAC address.

If no match exists, a message appears in the Search Results page.

b. To initiate an advanced search for a chokepoint by its MAC address or name, click the Advanced Search link.

1. Choose Chokepoint as the search category.

2. From the Search for Chokepoint by drop-down list, choose either Chokepoint Name or MAC Address.

3. Enter either the chokepoint name or MAC address.

4. Click Search.

This example shows an advanced search using the chokepoint name.

If no match exists, a message appears in the page. Otherwise the Search Results page appears.

Monitoring Wi-Fi TDOA Receivers

A Wi-Fi TDOA receiver must be assigned to a map for its location to be monitored.

See the "Adding Wi-Fi TDOA Receivers to the NCS" section. After adding the TDOA receiver to a map, you must resynchronize network designs (Services > Synchronize Services) with the mobility services engine for it to appear on the map.

If a TDOA receiver is not assigned to a map, you cannot find it using Search or Advanced Search.

All TDOA receiver setup is done using the AeroScout System Manager.

Note See the AeroScout Context-Aware Engine for Tags, for Cisco Mobility Services Engine Users Guide for configuration details at the following URL: http://support.aeroscout.com.

To monitor TDOA receivers, follow these steps:

Step 1 Choose Monitor > WiFi TDOA Receivers. The WiFi TDOA Receivers summary page appears showing all mapped TDOA receivers.

Step 2 To refine the search criteria when an extensive list appears, search by MAC address or TDOA receiver name.

a. To initiate a search for a TDOA receiver by its MAC address or name, enter that value in the Search text box. Click Search (see Figure 10-11).

Figure 10-11 Monitor > WiFi TDOA Receivers Search Page

Figure 10-12 shows an example of the results of an advanced search using the TDOA Wi-Fi receiver name. Click View List to see a full list of alarms.

If no match exists, a message appears in the Search Results page.

Figure 10-12 Search Results Page

b. To initiate an advanced search for a TDOA receiver by its MAC address or name, click the Advanced Search link.

1. Choose WiFi TDOA Receiver as the search category from the Search Criteria drop-down list.

2. From the Search for WiFi TDOA Receiver by drop-down list, choose either WiFi TDOA Receivers Name or MAC Address.

3. Enter either the TDOA receiver name or MAC address.

4. Click Search.

This example shows an advanced search using the MAC address.

If no match exists, a message appears in the Search Results page.

Monitoring Geo-Location

The MSE provides physical location of wired clients, wired end points, switches, controllers, and access points present in a wireless network deployment. Currently, MSE provides location information in geo-location format to the external entities through northbound and southbound entities.

To improve the accuracy of the geo-location information provided by MSE, this feature aims to transform the geometric location co-ordinates of a device to geo-location coordinates (latitude and longitude) and provides it to the external entities through northbound and southbound interfaces.

Note At least of 3 GPS markers are required for geo-location calculation. The maximum number of GPS markers that you can add is 20.

This section contains the following topics:

•Adding a GPS Marker to a Floor Map

•Editing a GPS Marker

•Deleting a GPS Marker Present on a Floor

Adding a GPS Marker to a Floor Map

To add a GPS marker to a floor map, follow these steps:

Step 1 Choose Monitor > Site Maps to display the Maps page.

Step 2 Click the Campus Name > Building Name > Floor Name.

Step 3 Click the Add/Edit GPS Markers Information menu option on the top left menu for the Add/Edit GPS page to appear..

A GPS Marker icon appears on the top left corner of the map (X=0 Y=0).

Step 4 You can drag the GPS Marker icon and place it in the desired location on the map or enter the X and Y position values in the GPS Marker Details table on the left sidebar menu to move the marker to the desired position.

Note If the markers added are too close, then the accuracy of geo-location information is less.

Step 5 Enter the Latitude and Longitude degrees for the selected GPS Marker icon in the left sidebar menu.

Step 6 Click Save.

The GPS Marker information is saved to the database.

Step 7 Click Apply to other Floors of Building to copy GPS markers on one floor of a building to all the remaining floors of that building.

Editing a GPS Marker

To edit a GPS marker present on the floor, follow these steps:

Step 1 Choose Monitor > Site Maps to display the Maps page.

Step 2 Click the Campus Name > Building Name > Floor Name.

Step 3 Click the Add/Edit GPS Markers Information menu option on the top left menu for the Add/Edit GPS page to appear.

Step 4 Select an existing GPS marker present on the floor.

Step 5 From the left sidebar menu, you can change the Latitude, Longitude, X Position, and Y Position which is associated with the GPS marker.

Step 6 Click Save.

The modified GPS marker information is now saved to the database.

Deleting a GPS Marker Present on a Floor

To delete a GPS marker present on a floor, follow these steps:

Step 1 Choose Monitor > Site Maps to display the Maps page.

Step 2 Click the Campus Name > Building Name > Floor Name.

Step 3 Click the Add/Edit GPS Markers Information menu option on the top left menu for the Add/Edit GPS page to appear.

Step 4 Select an existing GPS Marker which is present on the floor from the left sidebar menu.

Note You can delete multiple GPS markers present on a floor by selecting multiple GPS Markers check box.

Step 5 Click Delete GPS Marker.

The selected GPS marker is deleted from the database.

Monitoring Wired Switches

You can review details on the wired switch (IP address, serial number, software version, and ELIN), its ports, its wired clients (count and status), and its civic information.

Wired switch data is downloaded to the mobility services engine through the NCS when the Ethernet switch and the mobility services engine are synchronized (Services > Synchronize Services > Switches). Communication between a location-capable switch and a mobility services engine occurs over NMSP. The NCS and the mobility services engine communicate over XML.

To view details on wired switches, follow these steps:

Step 1 Choose Services > Mobility Services Engines.

Step 2 In the Mobility Services page, click the device name link of the appropriate wired location switch.

Step 3 Choose Context Aware Service > Wired > Wired Switches. A summary of wired switches that are synchronized with the mobility services engine appears.

Step 4 To see more details on the switch, its ports, its wired clients (count and status), and its civic information, click the IP address link.

Note You can export civic information from the switch by choosing that option from the Select a command drop-down list. This option is available on all four tabs in the Wired Switches page.

•On the Switch Information tab, a total count of wired clients connected to the switch is summarized along with their state (connected, disconnected, and unknown).

•Connected clients—Clients that are connected to the wired switch.

•Disconnected clients—Clients that are disconnected from the wired switch.

•Unknown clients—Clients are marked as unknown when the NMSP connection to the wired switch is lost.

You can view detailed wired client information by clicking one of the client count links (total clients, connected, disconnected, and unknown). See the "Monitoring Wired Clients" section for details.

Step 5 Click the Switch Ports tab to see a detailed list of the ports on the switch.

You can change the listing order (ascending, descending) of port IP addresses, slot numbers, module number, and port number by clicking the respective column heading.

Step 6 Click the Civic tab to see a detailed list of the civic information for the wired switch.

Step 7 Click the Advanced tab to see a detailed list of the additional civic information for the wired switch.

Monitoring Wired Clients

You can view details on a wired client (MAC address, IP address, username, serial number, UDI, model no., software version, and VLAN ID), its port, and its civic information.

Wired client data is downloaded to the mobility services engine through the NCS when the switch and the mobility services engine are synchronized (Services > Synchronize Services > Switches).

Communication between a location-capable switch and a mobility services engine occurs over NMSP. The NCS and the mobility services engine communicate over XML.

You can view the details of the wired clients in either the Wired Switches page (Context Aware Service > Wired > Wired Switches) or wired clients page (Context Aware Service > Wired > Wired Clients).

•If you know the IP address, MAC address, VLAN ID, serial number, or username, you can use the Search text box in the Wired Clients page.

•If you want to examine wired clients as they relate to a specific switch, you can view that information in the Wired Switches page. See the "Monitoring Wired Clients" section.

Note By default, device tracking is disabled on CAT switches that impacts the Wired Location feature of MSE. This results in wired clients not showing up in Services> Mobility Services > Context Aware Service > Wired > Wired Clients. You must configure the ip device tracking command to enable wired client location tracking.

To view details on a wired client, follow these steps:

Step 1 Choose Services > Mobility Services Engines. The Mobility Services page appears.

Step 2 Click the device name link of the appropriate wired location switch.

Step 3 Choose Context Aware Service > Wired > Wired Clients.

In the Wired Clients summary page, clients are grouped by their switch.

The status of a client is noted as connected, disconnected, or unknown. Definitions are summarized as follows:

•Connected clients—Clients that are active and connected to a wired switch.

•Disconnected clients—Clients that are disconnected from the wired switch.

•Unknown clients—Clients that are marked as unknown when the NMSP connection to the wired switch is lost.

•If you know the MAC address of the wired client, then you can click that link to reach the detail page of the client or use the Search text box.

–You can also search for a wired client by its IP address, username, or VLAN ID.

•If you click the IP address of the switch, you are forwarded to the detail page of the switch. See the "Monitoring Wired Clients" section.

Step 4 Click the Port Association tab to show the physical location of the switch port/slot/module on which the wired client terminates, the client status (connected, disconnected, unknown), and the switch IP address.

Step 5 Click the Civic Address tab to show any civic address information.

Step 6 Click the Advanced tab to see extended physical address details for the wired clients, if any.

Note A client takes on the civic address and advanced location information that is configured for the port on which the client terminates. If no civic and advanced information are defined for the port (port/slot/module), then no location data is displayed.

Monitoring Interferers

The Monitor > Interferer page allows you to monitor interfering devices detected by the CleanAir-enabled access points.

This section contains the following topics:

•Monitor > Interferers > AP Detected Interferers

•Monitor > Interferers > AP Detected Interferers > Interferer Details

•Monitor > Interferers > Edit View

•Clustering of Monitor Mode APs Using the MSE

Monitor > Interferers > AP Detected Interferers

Choose Monitor > Interferers to view all the interfering devices detected by the CleanAir-enabled access points on your wireless network. This page enables you to view a summary of the interfering devices including the following default information:

•Interferer ID—A unique identifier for the interferer. Click this link to learn more about the interferer.

•Type—Indicates the category of the interferer. Click to read more about the type of device. The pop-up dialog appears displaying more details. The categories include the following:

–Bluetooth link—A Bluetooth link (802.11b/g/n only)

–Microwave Owen—A microwave oven (802.11b/g/n only)

–802.11 FH—An 802.11 frequency-hopping device (802.11b/g/n only)

–Bluetooth Discovery—A Bluetooth discovery (802.11b/g/n only)

–TDD Transmitter—A time division duplex (TDD) transmitter

–Jammer—A jamming device

–Continuous Transmitter—A continuous transmitter

–DECT-like Phone—A Digital Enhanced Cordless Telecommunication (DECT)-compatible phone

–Video—A video camera

–802.15.4—An 802.15.4 device (802.11b/g/n only)

–WiFi Inverted—A device using spectrally inverted Wi-Fi signals

–WiFi Invalid—A device using non-standard Wi-Fi channels

–SuperAG—An 802.11 SuperAG device

–Canopy—A Motorola Canopy device

–Radar—A radar device (802.11a/n only)

–XBox—A Microsoft Xbox (802.11b/g/n only)

–WiMAX Mobile—A WiMAX mobile device (802.11a/n only)

–WiMAX Fixed—A WiMAX fixed device (802.11a/n only)

•Status—Indicates the status of the interfering device.

–Active—Indicates that the interferer is currently being detected by the CleanAir-enabled access point.

–Inactive—Indicates that the interferer is no longer being detected by the CleanAir-enabled access point or the CleanAir-enabled access point detected that the interferer is no longer reachable by the NCS.

•Severity—Shows the severity ranking of the interfering device.

•Affected Band—Shows the band in which this device is interfering.

•Affected Channels—Shows the affected channels.

•Duty Cycle (%)—The duty cycle of interfering device in percentage.

•Discovered—Shows the time at which it was discovered.

•Last Updated—The last time the interference was detected.

•Floor—The location where the interfering device is present.

Note These devices appear only if the option to track Interferers is enabled in the Tracking Parameters page. This option is disabled by default. For more information on tracking parameters, see the "Modifying Tracking Parameters" section.

Monitor > Interferers > AP Detected Interferers > Interferer Details

Choose Monitor > Interferers > Interferer ID to view this page. This page enables you to view the details of the interfering devices detected by the access points. This page provides the following details about the interfering device:

•Interferer Properties

–Type—Shows the type of the interfering device detected by the AP.

•Status—The status of the interfering device.

–Active—Indicates that the interferer is currently being detected by the CleanAir-enabled access point.

–Inactive—Indicates that the interferer is no longer being detected by the CleanAir-enabled access point or the CleanAir-enabled access point detected that the interferer is no longer reachable by the NCS.

–Severity—Shows the severity ranking of the interfering device.

–Duty Cycle (%)—The duty cycle of interfering device in percentage.

–Affected Band—Shows the band in which this device is interfering.

–Affected Channels—Shows the affected channels.

–Discovered—Shows the time at which it was discovered.

–Last Updated—The last time the interference was detected.

•Location

–Floor—The location where this interfering device was detected.

–Last Located At—The last time where the interfering device was located.

–On MSE—The mobility services engine on which this interfering device was located.

•Clustering Information

–Clustered By—Shows the following:

IP address of the controller if clustered by a controller.

IP address of the mobility services engine if clustered by a mobility services engine.

–Detecting APs—Shows the details of the access point that has detected the interfering device. The details include Access Point Name (Mac), Severity, and Duty Cycle(%).

Note The detecting access point information is available only for active devices and sometimes information about the active devices may not be available. This is because interferers are in the process of being marked inactive and in the next refresh of the Monitor > Interferers page, appear as inactive.

•Details—Shows a short description about the interfering type.

Select a Command

The Select a Command drop-down list provides access to the location history of the interfering device detected by the access point. See Monitor > Interferers > AP Detected Interferer Details > Interference Device ID > Location History.

Monitor > Interferers > AP Detected Interferer Details > Interference Device ID > Location History

Choose Monitor > Interferers > Interference Device ID, choose Location History from the Select a Command drop-down list, and click Go to view this page.

•Interferer Information—Displays the basic information about the interfering device.

–Data Collected At—The time stamp at which the data was collected.

–Type—The type of the interfering device.

–Severity—The severity index of the interfering device.

–Duty Cycle—The duty cycle (in percentage) of the interfering device.

–Affected Channels—A comma-separated list of the channels affected.

•Interferer Location History—Displays the location history of the interfering devices.

–Time Stamp

–Floor

•Clustering Information

–Clustered By

•Detecting APs

–AP Name—The access point that detected the interfering device.

–Severity—The severity index of the interfering device.

–Duty Cycle(%)—The duty cycle (in percentage) of the interfering device.

•Location

–Location Calculated At—Displays the time stamp at which this information was generated.

–Floor—Displays location information of the interfering device.

–A graphical view of the location of the interfering device is displayed in a map. Click the Enlarge link to view an enlarged image.

Monitor > Interferers > Edit View

The Edit View page allows you to add, remove, or reorder columns in the AP Detected Interferers Summary page. It also allows you to search for Interferers. By default, only those interferers that are in Active state and with a severity greater than or equal to 5 are displayed in the AP Detected Interferers page. For more information on editing search criteria, see the "Monitor > Interferers > Edit View > Edit Search" section.

To edit the columns in the AP Detected Interferers page, follow these steps:

Step 1 Choose Monitor > Interferers. The AP Detected Interferers page appears showing details of the interferers detected by the CleanAir-enabled access points.

Step 2 Click the Edit View link in the AP Detected Interferers page.

Step 3 To add an additional column to the access points table, click to highlight the column heading in the left column. Click Show to move the heading to the right column. All items in the right column are displayed in the table.

Step 4 To remove a column from the access points table, click to highlight the column heading in the right column. Click Hide to move the heading to the left column. All items in the left column are not displayed in the table.

Step 5 Use the Up/Down buttons to specify the order in which the information appears in the table. Highlight the desired column heading and click Up or Down to move it higher or lower in the current list.

Step 6 Click Reset to restore the default view.

Step 7 Click Submit to confirm the changes.

Monitor > Interferers > Edit View > Edit Search

You can search for interferers based on certain criteria. By default, only those interferers that are in Active state and with a severity greater than or equal to 5 are displayed in the AP Detected Interferers page. Use the Edit Search option to customize the interferer search.

To edit the search criteria, follow these steps:

Step 1 Choose Monitor > Interferers. The AP Detected Interferers page appears.

Step 2 Click Edit Search and complete the applicable parameters in the New Search dialog box (see Figure 10-13).

Figure 10-13 Monitor > Interferers > Edit View > Edit Search

This option allows you to specify the following search criteria:

•Search Category—For interferer search, the search category is Interferers.

•Detected By—Choose from the drop-down list if the interferer is detected by access points or interferer.

•Search By—Choose one of the options from the list:

–All Interferers

–Interferer ID

–Interferer Type

–Severity

–Duty Cycle

–Location

•Severity greater than—Enter the severity level in the text box.

•Detected within the last—Choose one of the following option from the drop-down list:

–5 Minutes

–15 Minutes

–30 Minutes

–1 Hour

–3 Hours

–6 Hours

–12 Hours

–24 Hours

–All History

•Interferer status—Choose one of the following option from the drop-down list:

–Active

–Inactive

–All

•Restrict By Radio Band/Channels—Select this check box if you want to restrict certain radio frequencies or channels from the search. By default, this check box is unselected. On selecting this check box, a drop-down list appears with 2.4-GHz, 5-GHz and Individual Channel options. If you choose Individual Channel, an Affected Channels text box appears. Specify the channel and select either the Match All or Match Any radio button.

Step 3 Select the number of items per page that you want to view in the search results.

Step 4 Select the Save Search check box if you want to save the search.

Step 5 After specifying the search criteria, click Go to view the search results.

Clustering of Monitor Mode APs Using the MSE

You can use the MSE to cluster monitor-mode APs for interference detection and location process. This clustering is based on distance and not neighbor maps. All Monitor mode APs within 150 feet from a particular AP form a cluster.

However, this fixed distance does not work for some of the scenarios and needs to be configured. You can use the following command to change the default distance value for clustering:

config spectrum-monitor-mode-ap-clustering-distance value

Where value is the distance in feet for clustering. The default value is 150.