Table Of Contents
Monitoring the System and Services
Working with Alarms
Viewing Alarms
Assigning and Unassigning Alarms
Deleting and Clearing Alarms
Emailing Alarm Notifications
Working with Events
Working with Logs
Configuring Logging Options
Downloading Location Server Log Files
Generating Reports
Creating a System Utilization Report
Viewing a Defined System Utilization Report
Monitoring the System and Services
This chapter describes how to monitor the mobility services engine by configuring and viewing alarms, events, and logs as well as how to generate reports on system utilization and element counts (tags, clients, rogue clients and access points).
It also describes how to use Cisco WCS to view system, client, and asset tag status as well as status on chokepoints and Wi-Fi TDOA receivers.
This chapter contains the following sections:
•
"Working with Alarms" section
•"Working with Events" section
•"Working with Logs" section
•"Generating Reports" section
Working with Alarms
This section describes how to view, assign, and clear alarms and events on a mobility services engine using Cisco WCS. Details on how to have email notifications for alarms sent to you is described as well as how to define those types (all, critical, major, minor, warning) of alarm notifications that are sent to you.
Viewing Alarms
To view mobility services engine alarms, follow these steps:
Step 1 In Cisco WCS, click Monitor > Alarms.
Step 2 Click New Search. A configurable search panel for alarms appears (Figure 8-1).
Figure 8-1 Search Alarm Panel
Step 3 Select the Severity of Alarms to display. Options are All Severities, Critical, Major, Minor or Warning.
Step 4 Select Mobility Service from the Alarm Category.
Options are: All Types, Access Points, Controller, Coverage Hole, Config Audit, Mobility Service Location Notifications, Interference, Mesh Links, Rogue AP, Rogue Adhoc, Security and WCS.
Step 5 Select the time frame for which you want to review alarms by selecting the appropriate option from the Time Period drop-down menu.
Options range from minutes (5, 15 and 30) to hours (1 and 8) to days (1 and 7). To display all select Any time.
Step 6 Check the Acknowledged State check box to exclude the acknowledged alarms and their count from the Alarm Summary window.
Step 7 Check the Assigned State check box to exclude the assigned alarms and their count from the Alarm Summary window.
Step 8 To save the search criteria for later use, check the Save Search box and enter a name for the search.
Note The search is then accessible from the Saved Searches drop-down menu (left-panel) of the Monitor > Alarms window.
Step 9 Select the number of alarms to display on each window from the Items per page drop-down menu.
Step 10 Click GO. Alarms summary panel appears with search results.
Note Click the column headings (Severity, Failure Object, Owner, Date/Time and Message) to sort alarms.
Step 11 Repeat Step 2 to Step 10 to see notifications for the mobility services engine by entering Location Notifications as the alarm category in Step 4.
Assigning and Unassigning Alarms
To assign and unassign an alarm to yourself, follow these steps:
Step 1 Display the Alarms window as described in the "Viewing Alarms" section.
Step 2 Select the alarms that you want to assign to yourself by checking their corresponding check boxes.
Note To unassign an alarm assigned to you, uncheck the box next to the appropriate alarm. You cannot unassign alarms assigned to others.
Step 3 From the Select a command drop-down menu, choose Assign to Me (or Unassign) and click GO.
If you choose Assign to Me, your username appears in the Owner column. If you choose Unassign, the username column becomes empty.
Deleting and Clearing Alarms
To delete or clear an alarm from a mobility services engine, follow these steps:
Step 1 Display the Alarms window as described in the "Viewing Alarms" section.
Step 2 Select the alarms that you want to delete or clear by checking their corresponding check boxes.
Note If you delete an alarm, Cisco WCS removes it from its database. If you clear an alarm, it remains in the Cisco WCS database, but in the Clear state. You clear an alarm when the condition that caused it no longer exists.
Step 3 From the Select a command drop-down menu, choose Delete or Clear, and click GO.
Emailing Alarm Notifications
Cisco WCS lets you send alarm notifications to a specific email address. Sending notifications through email enables you to take prompt action when needed.
You can select the alarm severity types (critical, major, minor and warning) that are emailed to you.
To send alarm notifications, follow these steps:
Step 1 Display the Alarms window as described in the "Viewing Alarms" section.
Step 2 From the Select a commands drop-down menu, choose Email Notification, and click GO. The Email Notification window appears.
Figure 8-2 All Alarms > Email Notification Window
Note A SMTP Mail Server must be defined prior to entry of target email addresses for email notification. Choose Administraton > Settings > Mail Server to enter the appropriate information. You can also select the Administration > Mail Server link, if displayed, on the Email Notification window noted above.
Step 3 Click the Enabled box next to the Location Servers.
Note Enabling the Location Servers alarm category sends all alarms related to location services and the mobility services engine system to the defined email address.
Step 4 Click the Location Servers link. The panel for configuring the alarm severity types (critical, major, minor and warning) that are reported for the mobility services engine appears.
Step 5 Check the check box next to all the alarm severity types for which you want email notifications sent.
Step 6 In the To field, enter the email address or addresses to which you want the email notifications sent. Email addresess are separated by commas.
Step 7 Click OK.
You are returned to the Alarms > Notification window. The changes to the reported alarm severity levels and the recipient email address for email notifications are displayed.
Working with Events
You can use Cisco WCS to view mobility services engine and location notification events. You can search and display events based on their severity (critical, major, minor, warning, clear, info) and event category.
You can search by the following event categories:
•By network coverage: coverage holes and interference
•By link: mesh links
•By notifications: location notifications
•By product type: access points (rogue and non-rogue), clients, controllers, and mobility service
Note The product type: mobility service reports events for mobility services engines.
•By security
Additionally, you can search for an element's events by its IP address, MAC address or name.
A successful event search displays the event severity, failure object, date and time of the event, and any messages for each event.
To display events, follow these steps:
Step 1 In Cisco WCS, click Monitor > Events.
Step 2 In the Events window:
•If you want to display the events for a specific element and you know its IP address, MAC address, or Name, enter that value in the Quick Search field (left panel). Click GO.
•To display events by severity and category, select the appropriate options from the Severity and Event Category drop-down menus (left panel). Click Search.
Step 3 If Cisco WCS finds events that match the search criteria, it displays a list of these events.
Note For more information about an event, click the failure object associated with the event. Additionally, you can sort the events summary by each of the column headings.
Working with Logs
This section describes how to configure logging options and how to download log files.
Configuring Logging Options
You can use Cisco WCS to specify the logging level and types of messages to log.
To configure logging options, follow these steps:
Step 1 In Cisco WCS, click Mobility > Mobility Services.
Step 2 Click the name of the mobility services engine that you want to configure.
Step 3 From the System menu (left panel) click Advanced Parameters. The advanced parameters for the selected mobility services engine appears.
Step 4 Scroll down to the Logging Options section and choose the appropriate option from the Logging Level drop-down menu.
There are four logging options: Off, Error, Information, and Trace.
Caution
Use
Error and
Trace only when directed to do so by Cisco Technical Assistance Center (TAC) personnel.
Step 5 Check the Enabled check box next to each element listed in that section to begin logging of its events.
Step 6 Click Save to apply your changes.
Downloading Location Server Log Files
If you need to analyze mobility services engine log files, you can use Cisco WCS to download them to your system. Cisco WCS downloads a zip file containing the log files.
To download a zip file containing the log files, follow these steps:
Step 1 In Cisco WCS, click Mobility > Mobility Services.
Step 2 Click the name of the mobility services engine to view its status.
Step 3 Click Logs (left panel).
Step 4 Click Download Logs.
Step 5 Follow the instructions in the File Download dialog box to open the file or save the zip file to your system.
Generating Reports
In Cisco WCS, you can generate a utilization report for a mobility services engine. By default, reports are stored on the Cisco WCS server.
The location utilization report summarizes and charts the following information in two separate charts for a prescribed period of time:
•Chart 1 summarizes and graphs CPU and memory utilization
•Chart 2 summarizes and graphs client count, tag count, rouge client count, rogue access point count, and ad hoc rogue count
You can generate a utilization report for a mobility services engine. Once defined, the report can be saved for future diagnostic use and run on either an ad hoc or scheduled basis.
You can define the following in a utilization report:
•What mobility services engine or mobility services engines are monitored
•How often the report is generated
•How the data is graphed on the charts
•Whether the report is emailed or exported to a file
Creating a System Utilization Report
To create a utilization report for the mobility services engine, follow these steps:
Step 1 In Cisco WCS, click Reports > Performance Reports.
Step 2 Select MSE Utilization from the listing under the Performance Reports heading (left panel).
The MSE summary window appears.
Step 3 Select New from the Select a command drop-down menu. Click GO.
A tabbed panel appears (see Figure 8-3).
Figure 8-3 Reports > Performance Reports > MSE Utilization
Step 4 Enter a report title.
Step 5 The Report By selection is always MSE.
Step 6 Select either a specific mobility services engine or All MSEs from the drop-down MSE menu.
Step 7 Enter the reporting period for the report. You can define the report to collect data on either an hourly or weekly basis or at a specific date and time. The selected reporting period type will display on the x-axis. Select the Schedule tab when complete.
Note The reporting period uses a 24-hour rather than a 12-hour clock. For example, select hour 13 for 1:00 PM.
Step 8 At the Schedule window, check the Enable Schedule check box.
Step 9 Select the report format (CSV or PDF) from the Export Report drop-down menu.
Figure 8-4 MSE Utilization > New > Schedule Tab
Step 10 Select either the Save To File or the Email To option as the destination of the report.
–If you select the Save To File option, a destination path must first be defined at the Administration > Settings > Report window. Enter the destination path for the files in the Repository Path field.
–If you select the Email To option, an SMTP Mail Server must be defined prior to entry of target email address. Choose Administrator > Settings > Mail Server to enter the appropriate information.
Step 11 Enter a start date (MM:DD:YYYY) or click the calendar icon to select a date.
Step 12 Specify a start time using the hour and minute drop-down menus.
Step 13 Click one of the Recurrence buttons to select how often the report is run.
Note The days of the week appear only on the screen when the weekly option is chosen.
Step 14 When complete with all of the above steps, do one of the following:
•Click Save to save edits. The report is run at the designated time and the results are either emailed or saved to a designated file as defined in the Schedule tab.
•Click Save and Run to save the changes and run the report now. The report runs regardless of any scheduled time associated with the report and is viewable in the Results tab. Additionally, the report is run at the designated time and the results are either emailed or saved to a designated file as defined in the Schedule tab.
–At the results window, you can cancel or delete the report.
•Click Run Now if you want to run the report immediately and review the results in the WCS window The report runs regardless of any scheduled time associated with the report and is viewable in the Results tab. If the report is too large to display in the WCS window, you are referred to the history tab to download the file for viewing. Click Save if you want to save the report scenario you entered.
Note You can also use the Run Now command to check a report scenario before saving it or to run reports as necessary.
Viewing a Defined System Utilization Report
To view results of a defined report, follow these steps:
Step 1 In Cisco WCS, click Reports > Performance Reports.
Step 2 Select MSE Utilization from the listing under the Performance Reports heading.
The MSE Utilization summary window appears. Any pre-defined reports, previously created and saved, are listed.
Note You can select one of the listed reports or you can define a new report. For details on creating a new report, see the "Creating a System Utilization Report" section.
Step 3 Click the listed report's link to review its settings. The two-tabbed window appears.
Step 4 Review or modify the report parameters on the General tab window. When finished, select the Schedule tab.
Step 5 Check the Enable Schedule check box to enable the report, if not already checked.
Step 6 Review and edit other parameters, as necessary. When you are finished with your review or edit, do one of the following:
•Click Save to save edits. The report is run at the designated time and the results are either emailed or saved to a designated file as defined in the Schedule tab.
•Click Save and Run to save the changes and run the report now. The report runs regardless of any scheduled time associated with the report and is viewable in the Results tab. Additionally, the report is run at the designated time and the results are either emailed or saved to a designated file as defined in the Schedule tab.
–At the results window, you can cancel or delete the report.
•Click Run Now if you want to run the report immediately and review the results in the WCS window. The report runs regardless of any scheduled time associated with the report. If the report is too large to display in the WCS window, you are referred to the history tab to download the file for viewing. Click Save if you want to save the report scenario you entered. You can also delete or cancel the report.
Note You can also use the Run Now command to check a report scenario before saving it or to run reports as necessary.
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