Cisco® Smart Call Home is an automated support capability that provides continuous monitoring, proactive diagnostics, alerts, and remediation recommendations on your Cisco device. Smart Call Home can help identify and resolve issues quickly to achieve higher network availability and increased operational efficiency.
Your Cisco device can send Call Home messages using one of the following transport methods:
When enabled, Smart Call Home looks for a specific set of faults that Cisco has identified through interaction with Cisco Technical Assistance Center (TAC) engineers, the Cisco support community, and developers. When a significant event is detected, it is reported to Cisco IT through the Smart Call Home system, which compares the alerts to an extensive set of rules based on Cisco's intellectual capital. These rules determine when the problem occurred and on what device in the network, the potential impact of the failure, and the analysis and recommended steps to remediate the problem. You receive notification of these alerts and events, via email or to a specified web portal. These emails contain links to the Smart Call Home web application, or portal, as well as links to the Cisco TAC case if one was automatically created.
A profile provides a structure to select transport methods and multiple destination addresses, and to subscribe to alerts to send periodic configuration and inventory messages. Your device contains a default profile called CiscoTAC-1 that is pre-configured for use with Smart Call Home. Although you can update most sections of the default profile, you cannot change alert group subscriptions. To configure different alert groups or transport modes to suit your requirements, you can configure custom smart call home profiles.
The CiscoTAC-1 profile is configured to use the following transport mode settings:
Note: You cannot enable both Email and HTTP/HTTPS transport modes at the same time, in the default profile.
Updating the Default CiscoTAC-1 Profile
On the page, choose the default profile CisoTAC-1. Details of the profile are displayed in the Smart Call Home Details page. Update transport modes, wireless events and advanced profile settings. Click .
Configuring Global Parameters
On the page and Global Parameters section, click . The Global Settings window is displayed. Enter contact information, configure transport modes, advanced profile settings, and wireless events.
Note: General settings are applicable to CiscoTAC-1 and all the custom profiles on your device.
Note: Advanced settings are applicable to CiscoTAC-1 and all the custom profiles on your device.
You can specify the wireless events that should trigger Smart Call Home notifications. By default, for an AP crash event, notifications are already enabled.
On the page and Profile Settings section, click . The Add Profile window is displayed.
Note: You must specify at least one transport mode, in the custom profile.
To make monitoring easy, you can configure Smart Call Home to detect alerts of a specific category.
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