About Smart Call Home

Cisco® Smart Call Home is an automated support capability that provides continuous monitoring, proactive diagnostics, alerts, and remediation recommendations on your Cisco device. Smart Call Home can help identify and resolve issues quickly to achieve higher network availability and increased operational efficiency.

 

Your Cisco device can send Call Home messages using one of the following transport methods:

• E-mail directly from your device to Cisco, via a local mail server
• HTTPS directly from your device to Cisco

When enabled, Smart Call Home looks for a specific set of faults that Cisco has identified through interaction with Cisco Technical Assistance Center (TAC) engineers, the Cisco support community, and developers. When a significant event is detected, it is reported to Cisco IT through the Smart Call Home system, which compares the alerts to an extensive set of rules based on Cisco's intellectual capital. These rules determine when the problem occurred and on what device in the network, the potential impact of the failure, and the analysis and recommended steps to remediate the problem. You receive notification of these alerts and events, via email or to a specified web portal. These emails contain links to the Smart Call Home web application, or portal, as well as links to the Cisco TAC case if one was automatically created.

What to do next:

• Enable Smart Call Home
• Use Smart Call Home Profiles
• Configure General Profile Settings
• Configure Custom Profile Settings
• Configure Alert Groups for Your Custom Profiles
• Configure Wireless Event for Your Profiles
• Configure Advanced Profile Settings

 

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