An SSD is an
instance of the output when the Exec mode
details command is run. It displays a comprehensive list of system
information that is useful for troubleshooting purposes. In most cases, the
output of this command is requested by the Technical Assistance Center (TAC).
An SSD output .tar
file can redirected to a local or remote location (URL).
The .tar file
support_summary - An
ASCII text file that contains the support detail information.
- A .tar file that contains any minicore files found on the system. Minicore
files contain memory core dumps that are captured during some events. These
core dumps provide specific memory locations and other information about the
event. This information is useful to the technical support team in identifying
where and when an event occurred along with its probably cause.
details command includes information that is not otherwise
accessible to users but that is helpful in the swift resolution of issues by
large configuration files can take up to 30 minutes to complete an SSD.
details command consumes system resources and may reduce traffic
releases prior to 20.0, an operator could initiate another SSD while an SSD
was already running. In a large configuration, the SSD request often timed out
while waiting for the first one to complete. The operator was not aware of the
failure until the entire timeout expired. An operator could have more than one
SSD running simultaneously.
20.0 and higher, if an SSD is in progress when the operator enters the
details command, StarOS responds with a warning message stating that an SSD
is already in progress and the user should try again later. The operator is
restricted to running only one SSD instance at a time.
There are optional keywords to the
show support details command that can target the SSD to only
report specific type of information. These keywords can reduce the amount of
time required to generate the SSD/
information about the
details command, see the
Exec Mode show
Commands (Q-S) chapter in the