If users encounter a problem with Cisco Jabber, they can create a problem report. If Cisco Jabber encounters a problem and must close, the problem-reporting tool starts automatically, so that the user can create a problem report. Users can also generate a problem report from the Windows Start menu, if Cisco Jabber is not running.
Problem reports include logs from the thin client, the hosted virtual desktop, and any detailed information that users enter. You can use this information to help troubleshoot the issue.
If there is a problem with the virtual channel, or if Cisco Jabber is not running, the problem report does not include logs from the thin client. For more information, see Virtual Channel Problem.
Advise users to include a memory dump if Cisco Jabber crashes.