Cisco Unity Express Guide to Writing and Editing Scripts for 7.0 and Later Versions
Bias-Free Language
The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.
- Updated:
- December 2, 2019
Chapter: Index
A
aa_sample1.aef file 25
aa script 1
acceptable digits, specifying 138
accept step 67
annotate step 99
attach to fax step 95
audit step 181
authorize user step 183
auto attendant sample script 1
B
barge In option 128
bigdecimal variables 16
bigInteger variables 16
boolean variables 15
business hours step 100
C
cache document step 84
call contact steps 61
call flow, describing 5
call redirect step 62
call redirect step, using 52
call subflow step 100
general tab 101
parameter mapping tab 101
character generator type 171
character variables 15
Cisco Unified CME night service 55
contact, definition 67
contact palette 67
contact variable 17
continue on prompt errors option 20, 128
country generator type 173
create conditional prompt step 164
create conditional prompt step, using 29
create container prompt step 165
create fax step 94
create file document step 85
create generated prompt step 168
create generated prompt step, using 38
create URL document step 86
credit card expiration date generator type 174
credit card number generator type 174
currency generator type 173
D
database get profile name 78
database get resource name 78
database get step 76
field selection tab 78
general tab 77
database palette 71
database read profile name 74
database read resource name 74
database read step 73
comments tab 76
general tab 73
SQL tab 74
database release step 83
database steps 72
database write step 79
comments tab 82
general tab 79
SQL tab 80
test tab 82
date generator type 171
date variables 16
day of week step 103
debug pane 18
decrement step 105
default scripts
overview 22
sharing variables 12
defining variables 13
delay step 105
design pane 10
dial-by-extension menu step 155
dial-by-extension step
dial-by-extension tab 160
general tab 156
input tab 158
prompt tab 158
displaying step properties 12
document palette 84
double variables 17
E
edit variable properties 13
e-mail contact step 90
eMail Contact steps 90
ending an application 71
end step 106
error handling
on exception clear 21
on exception goto 21
overview 2
registering a handler 21
errors
continue on prompt option 20
exceptions 21
output branches 21
exceptions 20
exceptions, errors 21
explicit confirmation step 127
general tab 127
input tab 129
prompts tab 128
explicit confirmation step, using 47
exporting variables 17
expression editor 18
expressions
expression editor 18
operators 19
overview 2
using 18
extended get digit string step 130
DTMF control tab 133
general tab 131
input tab 132
prompt tab 131
extended play prompt step 153
general tab 153
input tab 154
prompt tab 154
extension to user step 179
F
fax contact step 94
float variables 15
flow control, overview 2
fullname generator type 174
G
general palette 98
generator type
character 171
country 173
credit card expiration date 174
credit card number 174
currency 173
date 171
fullname 174
language 174
number 170
ordinal 172
spelling 171
telephone number 174
time 172
get call contact info step 63
get contact Info step 68
get contact info step 68
get digit string step 134
filter tab 138
general tab 135
input tab 137
prompt tab 136
get digit string step, using 36
get HTTP contact info step 117
cookies tab 120
environment tab 121
general tab 117
headers tab 118
parameters tab 119
get list member step 106
get user info step 177
goto, label step 107
goto step 107
H
HTTP contact step 116
HTTP redirect step 123
I
if step 108
implicit confirmation step 139
implicit confirmation step, using 46
increment step 108
Increment step, using 41
increment step, using 38, 49, 51
installing the script editor 23
integer variables 15
interruption of scripts 22
is holiday step 109
L
label, goto step 109
label step 109
language generator type 174
logout user step 184
long variables 17
M
main window, script editor 10
media steps 126
menu step 140
input tab 143
prompt tab 143
N
name to user step 144
dialog tab 149
general tab 146
input tab 148
prompt tab 147
name to user step, using 43
night service mode 55
number generator type 170
O
on exception clear step 21, 110
on exception goto step 21, 110
operators
overview 2
priority 19
using 19
option
barge In 128
continue on prompt errors 20, 128
ordinal generator type 172
output branches, errors 21
P
parameter, overview 2
parameters 17
play prompt step 150
general tab 151
input tab 152
prompt tab 151
prompt error exceptions 21
prompts
using 18
prompt steps 163
prompt variable 17
properties, displaying step 12
R
refresh database get schema 78
refresh database read schema 74
registering a handler 21
rename output option dialog box 142, 157
result user variable 146
S
sample script 25
script
call flow 5
concepts 1
debugging 18
default 12
design, overview 4
ending 11
output branch 11
overview 1
subflow 12
techniques 6
validating and testing 6
script editor
debug pane 18
design pane 10
installing 23
main window 10
overview 9
palette pane 10
variable pane 12
script interruption, overview 22
send digit string step 155
send e-mail step 93
send fax step 96
send response step 123
session steps 175
set application parameter step 112
set contact info step 70
set HTTP contact Info step
headers tab 125
set HTTP contact info step 124
cookies tab 126
general tab 124
set session info step 175
context tab 176
general tab 175
set step 111
show database table fields 75
specifying acceptable digits 138
specifying result user variable 146
spelling generator type 171
start step 113
step
accept 67
adding to a script 11
annotate 99
attach to fax 95
business hours 100
cache document 84
call redirect 62
call subflow 100
changing the order of 11
create conditional prompt 164
create container prompt 165
create fax 94
create file document 85
create generated prompt 168
create URL document 86
database get 76
database release 83
database write 79
day of week 103
decrement 105
delay 105
dial-by-extension 155
displaying properties 12
e-mail contact 90
end 106
explicit confirmation 127
extended get digit string step 130
extended play prompt 153
extension to user 179
fax contact step 94
get call contact info 63
get contact Info 68
get contact info 68
get digit string 134
get HTTP contact info 117
get list member 106
get User info 177
get user info 177
goto 107
HTTP contact 116
HTTP redirect 123
if 108
Implicit confirmation 139
implicit confirmation 139
increment 108
is holiday 109
label 109
menu 140
name to user 144
on exception clear 110
on exception goto 110
play prompt 150
properties 12
send digit string 155
send e-mail 93
send fax 96
send response 123
set 111
set contact info 70
set HTTP contact info 124
set session info 175
start 113
switch 113
terminate 71
text substitution for keywords 88
voice browser 160
string variables 15
subflow 12
switch step 113
T
telephone number generator type 174
terminate step 71
text substitution for keywords step 88
time generator type 172
time variables 16
transferring calls 62
trigger, overview 3
U
user authenticate step 180
user steps 177
user variable 17
V
variable pane 12
variables
bigdecimal 16
bigInteger 16
boolean 15
character 15
contact 17
date 16
defining 13
double 17
exporting 17
float 15
integer 15
list 13
long 17
overview 2
parameters 17
prompt 17
restriction 12
result user 146
sharing 12
string 15
time 16
user 17
voice browser step 160
general tab 161
request parameters tab 162
return parameter tab 162
voicemail step 184
general tab 184
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