Troubleshooting Cisco Unity Express
Last updated: May 1, 2006
This chapter contains the following troubleshooting procedures:
•Backup or Restore Not Working
•Incorrect Date and Time
•MWI Lights Not Working Properly
•Wrong GUI Layout
Backup or Restore Not Working
Problem: The backup or restore file is not loading correctly.
Recommended Action Verify that the correct FTP server is configured. Choose Administration > Backup/Restore > Configuration.
Recommended Action Verify that the correct DNS server is configured. Choose Administration > Domain Name Settings.
Incorrect Date and Time
Problem: The date and time on the system are not correct.
Recommended Action Verify that the correct NTP server is configured. Choose Administration > Network Time & Time Zone Settings or Reports > Network Time Protocol.
Recommended Action Verify that the correct time zone is configured. Choose Administration > Network Time & Time Zone Settings.
MWI Lights Not Working Properly
Problem: The MWI lights do not go on when messages are stored in a subscriber's mailbox.
Recommended Action Refresh the MWI lights for the subscriber. Choose Voice Mail > Message Waiting Indicators > Refresh.
Recommended Action Check that the subscriber's extension is designated as a primary extension. Cisco Unity Express does not send a MWI to an E.164 number. Choose Configure > Users to designate a primary extension.
Problem: I configured voice-mail or auto-attendant parameters, but I do not see them in the current Cisco Unity Express configuration.
Explanation You did not click the Apply icon in the GUI to save the changes.
Explanation You made changes using CLI commands to the Cisco Unified CallManager server or Cisco Unified CME router, but Cisco Unity Express did not pick them up.
Recommended Action (For Cisco Unified CME only) Choose Administration > Synchronize Information to synchronize the Cisco Unified CME and Cisco Unity Express databases.
Explanation You made changes to the running configuration that were not saved to the startup configuration.
Recommended Action Choose Administration > Save Configuration to save the running configuration to the startup configuration.
Wrong GUI Layout
Problem: When I log in to the GUI, I see a limited set of options, not the full administration windows.
Explanation Another administrator is logged in. Only one administrator can access the administration GUI at a time.
Recommended Action Find out who is logged in and log that person out or wait a few minutes for the inactivity timer to log that person out.
Problem: The custom auto-attendant prompt is not working.
Recommended Action Verify that the prompt format is CCITT G.711 u-law, 8kHz, 8-bit, Mono.