Configure IVR Applications
Add IVR Applications
Use this procedure to add IVR applications.
Procedure
Step 1 |
Choose IVR > IVR Applications. The IVR Applications window appears. |
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Step 2 |
Click Add to begin adding IVR applications. The Add window appears. |
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Step 3 |
Enter the application name in lower case. |
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Step 4 |
Select one of the following trigger types:
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Step 5 |
Select the script information from the drop-down list. |
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Step 6 |
(Optional) Add a new script by clicking Upload. The Upload dialog box appears where you can upload a script. You can also manage scripts using System > Scripts. See Configure System Scripts Using Editor Express for more information about scripts. |
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Step 7 |
Select the language. |
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Step 8 |
Enter the Maximum Sessions. |
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Step 9 |
Click to enable. |
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Step 10 |
Click Apply to save your changes.
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Configure Script Parameters
Use this procedure to configure script parameters.
Note |
All the steps in this section are required. |
Procedure
Step 1 |
Choose IVR > IVR Applications. The IVR Applications window appears. |
Step 2 |
Click Add to begin configuring IVR script parameters. or |
Step 3 |
Click on the name of an existing IVR application. The Edit window appears. The list of script parameters, generated dynamically, depends on your installation. The following types of scripts may be available in your installation:
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Step 4 |
For each script parameter in your installation, select the appropriate script from the drop-down list. |
Step 5 |
ClickUpload. The Upload dialog box appears. |
Step 6 |
In the Upload dialog box: |
Step 7 |
Click Add in the IVR Applications window to save your settings. |
Delete a Script
Use this procedure to delete a script.
Procedure
Step 1 |
Choose IVR > IVR Applications. The IVR Applications window appears. |
Step 2 |
Check the box of the file to delete from list and click Delete. |
Step 3 |
Click Ok or Cancel to complete the task. |