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Version 12.5(1) |
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| ALERT! This page has been updated to reflect compatibility with the latest M5 hardware. Click here to download support for M4 and older hardware. |
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Version 12.0(1) |
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| ALERT! This page has been updated to reflect compatibility with the latest M5 hardware. Click here to download support for M4 and older hardware. |
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Version 11.6(1) |
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| ALERT! This page has been updated to reflect compatibility with the latest M5 hardware. Click here to download support for M4 and older hardware. |
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Version 11.5(1) |
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| ALERT! This page has been updated to reflect compatibility with the latest M5 hardware. Click here to download support for M4 and older hardware. |
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Version 11.0(1) |
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| ALERT! This page has been updated to reflect compatibility with the latest M5 hardware. Click here to download support for M4 and older hardware. |
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* For systems with > 8000 agents that maintain a high volume of Precision Queue configuration ( >1 million configured Agent / Attribute associations or > 2000 Precision Queues utilizing > 5 steps on average), 32GBs of memory is required.
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Notes on Single Server Deployment VM configuration |
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| This Single Server Deployment should be used for deployments where the following configuration parameters are met:
a maximium of 1500 concurrent agents in Unified CCE
a maximium of 150 Unified CCMP Users
a maximium of 200 Unified CCMP Folders (with a folder depth no greater than 5)
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Notes on Web Server VM configuration |
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| This configuration should be used for deployments where a separate Unified CCMP Web Server is to be deployed and the following configuration parameters are met:
a maximum of 8000 concurrent agents in the connected Unified CCE instance
a maximum of 48000 configured agents in the connected Unified CCE instance
Unified CCMP user count does not exceed 800 users
Unified CCMP folder structure does not contain more than 600 folders with a depth of 6 deep
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Notes on DB Server VM configuration |
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| This configuration should be used for deployments where a separate Unified CCMP DB Server is to be deployed and the following configuration limits are not exceeded:
a maximum of 8000 concurrent agents in the connected Unified CCE instance
a maximum of 48000 configured agents in the connected Unified CCE instance
Unified CCMP user count does not exceed 800 users
Unified CCMP folder structure does not contain more than 600 folders with a depth of 6 deep
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Notes on App/Web Server Large Deployment VM configuration |
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| This configuration should be used for deployments where a separate Unified Web/ App Server is to be deployed and the following configuration limits are not exceeded:
a maximum of 12000 concurrent agents in the connected Unified CCE instance
a maximum of 76000 configured agents in the connected Unified CCE instance
Unified CCMP user count does not exceed 1200 users
Unified CCMP folder structure does not contain more than 1000 folders with a depth of 6 deep
There are less than 1 million configured Agent / Attribute associations in Unified CCE
There are less than 2000 Precision Queues utilizing > 5 steps on average in Unified CCE
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Notes on App/Web Server Large Deployment VM configuration (with high volume Precision Queue Configuration) |
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| This configuration should be used for deployments where a separate Unified Web/ App Server is to be deployed and the following configuration limits are not exceeded:
a maximum of 12000 concurrent agents in the connected Unified CCE instance
a maximum of 76000 configured agents in the connected Unified CCE instance
Unified CCMP user count does not exceed 1200 users
Unified CCMP folder structure does not contain more than 1000 folders with a depth of 6 deep
There are more than 1 million configured Agent / Attribute associations in Unified CCE
There are more than 2000 Precision Queues utilizing > 5 steps on average in Unified CCE
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Notes on DB Server Large Deployment VM configuration |
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| This configuration should be used for deployments where a separate Unified CCMP DB Server is to be deployed and the following configuration limits are not exceeded:
a maximum of 12000 concurrent agents in the connected Unified CCE instance
a maximum of 76000 configured agents in the connected Unified CCE instance
Unified CCMP user count does not exceed 1200 users
Unified CCMP folder structure does not contain more than 1000 folders with a depth of 6 deep
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Notes on 4K DB Server VM Configuration |
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| This configuration should be used for deployments where a separate Unified Contact Center Management Portal (UCCMP) DB Server is to be deployed with a maximum of 4,000 concurrent agents in the connected Unified Contact Center Enterprise (UCCE) instance.
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Notes on 4K App/Web/Identity Server VM Configuration |
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| This configuration should be used for deployments where a separate Unified Contact Center Management Portal (UCCMP) Web/App/Identity Server is to be deployed with a maximum of 4,000 concurrent agents in the connected Unified Contact Center Enterprise (UCCE) instance.
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Notes on 12K DB Server VM Configuration |
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| This configuration should be used for deployments where a separate Unified Contact Center Management Portal (UCCMP) DB Server is to be deployed with a maximum of 12,000 concurrent agents in the connected Unified Contact Center Enterprise (UCCE) instance.
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Notes on 12K Web/App/Identity Server VM Configuration |
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| This configuration should be used for deployments where a separate Unified Contact Center Management Portal (UCCMP) DB Server is to be deployed with a maximum of 12,000 concurrent agents in the connected Unified Contact Center Enterprise (UCCE) instance.
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Notes on UCS Tested Reference Configuration and Specs-based Support |
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Cisco announces end of sale and end of life for:
When the hardware support is specified as "Yes (See details)", the following exceptions exist, as applicable to the TRC or Specs-based policy referenced:
- ECE 12.0 only provides spec-based support for HX240c M5SX.
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IOPS and Storage System Performance Requirements |
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CPU usage (average) should not exceed 60% for the ESXi Server and for each of the individual processors, and for each VM.
Memory usage (average) should not exceed 80% for the ESXi Server and for each of the VMs.
VM snapshots are not supported in production since they have significant impact on system performance.
Enable hyperthreading on all ESXi servers.
The SAN must be able to handle the following Unified CCE application disk I/O characteristics.
| CCMP Components |
IOPS |
Disk Read KBytes / sec. |
Disk Write KBytes / sec. |
Operating Conditions |
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Avg. |
95th Pct. |
Peak |
Avg. |
95th Pct. |
Peak |
Avg. |
95th Pct. |
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502 |
158 |
N/A |
N/A |
N/A |
N/A |
N/A |
N/A |
N/A |
8000 agents, 175 concurrent users per web server |
| CCMP (Web) |
1723 |
802 |
N/A |
N/A |
N/A |
N/A |
N/A |
N/A |
N/A |
8000 agents, 175 concurrent users per web server |
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