deployment models reflect the business requirements that were introduced on the
Prepare and Plan tabs that require a contact center system.
Typically, a model
deploying centralized call processing servers or voice gateways is adequate for
an enterprise with small remote sites or offices in a metropolitan area.
However, a distributed deployment model is more efficient as sites become
larger or more geographically disperse.
Two test beds were
set up based on an multisite distributed, Clustering over WAN (CoW) deployment
model encompassing one or more multisite centralized deployment models,
including two single-site deployment models. For ease of use, we will use Test
Bed 1 and Test Bed 2 to refer to the two test beds described below:
Test Bed1, which
is designed to replicate a 4000 agent inbound and outbound contact center in
multiple sites where agents are located locally, as well as in remote sites and
Cisco Unified Customer Voice Portal (Unified CVP) provides call handling and
call treatment functions.
model was installed, configured, and tested with hardware and software designed
to work together seamlessly and to provide a complete and optimized contact
center solution. The tested deployment models provide you with guidance for
your design and implementation. Compare your design to these models to see if
they have similar characteristics. Where your requirements are different, do a
risk analysis. See
Solution Reference Network Design Documents to help you with your design
Refer to this
content map for an overview of the deployment models that are implemented in
the contact center environment.