Contents
- Performing Your System Installation
- Deployment Models
- Unified Communications Manager IP Telephony Models
- Single-Site Model
- Multisite Centralized with SRST or SRSV Model
- Multisite WAN Distributed Model
- Clustering Over the WAN Model
- Cisco Business Edition IP Telephony Model
- Multisite Centralized with SRST Model
- Component Installation
- Single-Stage Installation (Unified Communications Manager)
- Single-Stage Installation (Cisco Business Edition)
- Multistage System Installation
- Postinstallation Tasks
- Related Documentation
- Compatibility Guides
- Component Release Notes and Installation and Upgrade Documents
Performing Your System Installation
This chapter provides guidance for the installation order components for a Cisco Unified Communications IP telephony deployment. This information is to be used with the information from the planning and design phases as input to the implementation phase. The implementation phase drives the staging phases and deadlines of the system installation.
This document does not describe installation procedures for individual components. This information is included in the installation documents for the components.
 Note | Many of the IP telephony component names have changed as part of Cisco Unified Communications System releases. The latest product names are used in this document, even when referencing products from previous releases. |
Deployment Models
This section describes the general order of installation for each Cisco Unified Communications System deployment models. Because each model can include different components, compare these deployments to your deployment to best understand the installation process that is applicable in your environment.
Unified Communications Manager IP Telephony Models
This section provides the general installation sequence for the various IP telephony components in the enterprise deployment models.
For more detailed information about these IP telephony deployment models, see:
http://www.cisco.com/cisco/web/docs/iam/unified/ipt901/Review_Tested_Site_Models.html
Also see the following documents:
- System Description: Cisco Unified Communications Release 9.0(1) at: http://www.cisco.com/en/US/docs/voice_ip_comm/uc_system/UC9.0.1/system_description/VTGS_BK_C1D3CC9C_00_cisco-unified-communications-system-description.pdf
- Solution Reference Network Design (SRND) document for various IP telephony components are available at: http://www.cisco.com/go/srnd
After you determine the general installation sequence, use one of the installation strategies that is described in Component Installation to install your components.
- Single-Site Model
- Multisite Centralized with SRST or SRSV Model
- Multisite WAN Distributed Model
- Clustering Over the WAN Model
Single-Site Model
A single-site deployment refers to any scenario in which voice gateways, phones, and call processing servers (Cisco Unified Communications Manager) are located at the same site and have no WAN connectivity between any software modules.
For a single-site deployment, install components in the following order:
- Infrastructure Components such as:
- Directory and network service components such as
- Network management applications such as:
-
Call processing components such as:
- Cisco Unified Communications Manager
- Cisco Unified IP Phones
- Cisco IP Communicator
- Cisco Unified Communications Manager-Session Manager Edition (Cisco UCM-SME) (optional)
Note
For Cisco Business Edition, Unity Connection is installed with Cisco Unified Communications Manager as a co-resident application.
- Media resource components such as:
- Cisco IOS Gatekeeper
- Voice and data gateways
- Cisco Messaging components such as Cisco Unity Connection and optional Voice Recognition Server
- Cisco Unified MeetingPlace components
- Cisco Unified Contact Center Express, Cisco Unified IP Phone Agents
- Cisco Unified Communications Manager IM and Presence Service (formerly Cisco Unified Presence), and Cisco Unified Personal Communicator
- Cisco Unified Videoconferencing Manager, gateways, and Multipoint Control Units (MCU)
- SCCP/SIP/H.323/H.320 video endpoints
- Cisco applications co-resident on MCS servers such as Cisco Security Agent
- Third-party on-board agents on MCS servers such as Antivirus, backup agent, and management agent
- Cisco and third-party adjunct applications or endpoints on other servers
Multisite Centralized with SRST or SRSV Model
A multisite centralized with Unified SRST or Unified SRSV deployment refers to any scenario in which call processing servers (for example, Unified Communications Manager) are located at the same site, while any combination of voice gateways, and phones are located remotely across a WAN link or centrally.
For a multisite Centralized with Unified SRST or Unified SRSV deployment, the central site should be installed first.
For each remote site, install components in the following order:
- Access switches
- Security Components such as Cisco Adaptive Security Appliance
- Cisco Wireless LAN Controllers and Access Points
- Cisco Unified Communications Manager Express or Unified SRST router or Unified SRSV router, Cisco Unified IP Phones, Cisco IP Communicator
- Cisco Unified Videoconferencing gateway and Multipoint Control Units (MCU)
- SCCP/SIP/H.323/H.320 video endpoints
Multisite WAN Distributed Model
In a multisite WAN distributed deployment model, each site has its own Unified Communications Manager cluster. However, as with the centralized call processing model, sites can be deployed with or without local voice gateways. Some deployments may contain a combination of distributed voice gateways (possibly for locally dialed calls) and centralized voice gateways (possibly for toll-free calls). The multisite distributed model includes several Unified Communications Manager cluster sites interconnected by ICT or H.323 trunks.
The installation of each site should be treated as a separate stage in the overall system installation.
For each remote site, install components in the following order:
- Access Switches
- Security Components such as Cisco Adaptive Security Appliance
- Cisco Wireless LAN Controller(s) and Access Points
- Cisco Unified Communications Manager Express or Unified SRST router or Unified SRSV router, Cisco Unified IP Phones, Cisco IP Communicator
- Cisco Unified Videoconferencing gateway and Multipoint Control Units (MCU)
- SCCP/SIP/H.323/H.320 video endpoints
Clustering Over the WAN Model
In the clustering over the WAN model, the Unified Communications Manager cluster is distributed across several sites connected by a QoS-enabled WAN. This model provides the redundancy of the distributed model while offering the convenience of administering a single Unified Communications Manager cluster.
Note | Install clustered components in the same installation period and stage at each of the central sites. |
Next install remote sites. For each remote site, install components in the following order:
- Access Switches
- Cisco Adaptive Security Appliance
- Cisco Wireless LAN Controller(s) and Access Points
- Cisco Unified Communications Manager Express or Unified SRST router or Unified SRSV router, Cisco Unified IP Phones, Cisco IP Communicator
- Cisco Unified Videoconferencing gateway and Multipoint Control Units (MCU)
- SCCP/SIP/H.323/H.320 video endpoints
Cisco Business Edition IP Telephony Model
This section provides the general installation sequence for the various IP telephony components in a medium business deployment model.
For more detailed information about these IP telephony deployment models, see: http://www.cisco.com/cisco/web/docs/iam/unified/ipt901/Review_Tested_Site_Models.html.
Multisite Centralized with SRST Model
A multisite centralized with SRST deployment refers to any scenario in which call processing servers (for example, Unified Communications Manager Business Edition) are located at the same site, while any combination of voice gateways, and phones are located remotely across a WAN link or centrally.
In the central site, install components in the following order:
- Infrastructure Components such as:
- Call processing components such as:
- Media resource components such as:
- Cisco Unified Contact Center Express, Cisco Unified IP Phone Agents
- Cisco Unified Business Attendant Console
For each remote site, install components in the following order:
- Access switches
- Security Components
- Cisco Wireless LAN Controller(s) and Access Points
- Cisco Unified Survival Remote Site Telephony Router, Cisco Unified IP Phones, Cisco IP Communicator
- Cisco Unified Videoconferencing gateway and Multipoint Control Units (MCU)
- SCCP/SIP/H.323/H.320 video endpoints
- Cisco Computer Telephony Interface (CTI) OS Agent and Supervisor Desktop
- Cisco Unified Business Attendant Console and Cisco Unified Department Attendant Console
Component Installation
After you review the general installation sequence for the deployment model that you are installing, install your components based on the following installation strategies:
- Single-stage installation (Unified Communications Manager)—Recommended for small single-site or multisite enterprise installations.
- Single-stage installation, Cisco Business Edition—Recommended for small single-site or multisite midmarket installations.
- Multistage system installation—Recommended for large single-site or multisite enterprise installations.
See "System installation planning" for additional information and for the software release versions of the components in the release set.
Note | After you install the software and applications, be aware that you may also need to install client software such as Cisco IP Communicator on the client desktops. |
When you install each component, see the product-specific installation document for detailed information.
- Single-Stage Installation (Unified Communications Manager)
- Single-Stage Installation (Cisco Business Edition)
- Multistage System Installation
Single-Stage Installation (Unified Communications Manager)
The single-stage installation process is recommended for small single-site and multisite enterprise installations and can be performed in a single installation window.
The following table lists the recommended order in which to install components.
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Third-party on-board agents on MCS servers1 |
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Single-Stage Installation (Cisco Business Edition)
The single-stage installation process is recommended for small single-site and multisite midmarket deployment installations and can be performed in a single installation window.
The following table lists the recommended order in which to install components.
Multistage System Installation
A multistage system installation is the recommended approach for medium and large single-site and medium multisite installations. In this process, components are grouped for installation in several stages or installation windows. Within each installation window, there is a recommended order for installing each component.
The grouping of the components into the stages may vary depending on the size of the networks being upgraded. For smaller networks, several installation windows may be collapsed into a single installation window. Additional stages may be necessary for larger sites.
After each installation window and before initiating the next installation stage, we recommend that you verify that the operation of all basic and critical call types remain unaffected. We also recommend that you maintain a list of components that have been installed and the ones yet to be installed.
The following table lists the recommended order in which to install components.
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Third-party on-board agents on MCS servers 2 |
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Postinstallation Tasks
After you complete the tasks in the implement phase and install the IP telephony components in the Cisco Unified Communications System release set, be aware of the following postinstallation phases and related tasks.
Note | See the Cisco Unified Communications System Technical Information Site at http://www.cisco.com/go/unified-techinfo for comprehensive system-level deployment and lifecycle model information. |
Implement Phase
Configure the newly-installed IP telephony system using the configuration information available at: http://docwiki.cisco.com/wiki/Category:Unified_Communications_System_Implementation
Operate Phase
Ensure that the newly installed IP telephony system is fully operational by performing tasks that include the following:
-
Manage the newly installed network by conducting:
- Fault and performance management at the platform level—Use the Real-Time Monitoring Tool (RTMT), which is a client application, to monitor CPU, memory, disk space, processes, and critical services.
- Network management at the system level—Use Unified Operations Manager to perform SNMP/HTTP polling, track device and inventory status, and monitor logical relationships and physical connectivity in the network.
-
Conduct Day 1 operations (cutover to customer) tasks such as:
- Train administrators to support end-users to use the newly installed IP telephony system.
- Provide documentation including as-builts, equipment inventory lists, topology diagrams, unique design or feature considerations, and others.
- Explain the engagement process with Technical Assistance Center (TAC) support and tasks to perform prior to contacting TAC.
-
Conduct Day 2 operations (post-cutover) tasks such as:
- Enforce security with the appropriate antivirus security software, where applicable.
- Provision for system password synchronization and maintenance.
- Implement data backup and restore. For more information, see Backing up and Restoring Components at: http://www.cisco.com/cisco/web/docs/iam/unified/ipt901/Backing_Up_and_Restoring_Components.html
- Plan for release set management and system and security patches updates.
Optimize Phase
During this phase, perform system optimizations tasks such as:
Related Documentation
This section lists compatibility guides and installation documentation for Cisco Unified Communications System components.
For information about support for legacy products and third-party product interoperability with Cisco Unified Communications contact center products, see the Cisco Interoperability Portal at:
Compatibility Guides
The following documentation provides information about compatibility of components:
- For information about support for legacy products and third party product interoperability with Cisco IP telephony products, see the Cisco Interoperability Portal at: http://www.cisco.com/go/interoperability
- Cisco Unified Communications Compatibility Tool: http://tools.cisco.com/ITDIT/vtgsca
- Cisco Unified Communications Manager Compatibility Information: http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_device_support_tables_list.html
- Cisco Unified Contact Center Express Software and Hardware Compatibility Guide: http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdf
- Cisco Unified Communications Manager Express and Cisco IOS Software Version Compatibility Matrix: http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/requirements/guide/33matrix.htm
- Cisco Computer Telephony Integration Option: http://www.cisco.com/en/US/products/sw/custcosw/ps14/prod_technical_reference_list.html
- Cisco 7800 Series Media Convergence Servers: http://www.cisco.com/en/US/products/hw/voiceapp/ps378/prod_brochure_list.html
- UCS and MCS Server Models Supported by Cisco Unified Communications Manager Releases http://www.cisco.com/en/US/prod/collateral/voicesw/ps6790/ps5748/ps378/prod_brochure0900aecd8062a4f9.html
- Cisco Unified Communications Virtualization (including links to UCS hardware information): www.cisco.com/go/uc-virtualized Cisco Unified Communications System Release Summary Matrix for IPT: http://www.cisco.com/en/US/docs/voice_ip_comm/uc_system/unified/communications/system/versions/IPTMtrix.html
Component Release Notes and Installation and Upgrade Documents
The following table provides references to release notes and installation and upgrade documents for components. These URLs link to web pages that list various release versions of these documents. Review the appropriate documents based on the release versions of the components in your base and target release sets.