Build Number for 12.1

Version

Build Number

Cisco JVDI Agent 12.1

12.1.0.266460

Cisco JVDI Client 12.1

12.1.0.266460


Note

Cisco Jabber Softphone for VDI is bundled with the Dell Wyse Thin OS and Dell Wyse owns support. Documentation is available from Dell Wyse.


Cisco Jabber Softphone for VDI Copyright

Copyright © 2018–2019 Cisco or its affiliated entities. All Rights Reserved.

What's New in Cisco Jabber Softphone for VDI—Dell Wyse Thin OS 12.1

This is the first release of Cisco Jabber Softphone for VDI to support the Dell Wyse Thin OS. Cisco Jabber Softphone for VDI—Dell Wyse Thin OS Release 12.1 supports Cisco Jabber for Windows Release 12.1.

Requirements


Important

Each of the components listed in the following table must meet the requirements. Use of unsupported components can result in a nonfunctional deployment. Only the components, versions, and minimum hardware requirements listed in the table are supported.

The Cisco JVDI Agent, Cisco JVDI Client, and Cisco Jabber for Windows versions must all be the same.


Component

Requirements

Dell Wyse thin clients—Hardware

Wyse Thin OS 8.6_013-based models:

  • 3040

  • 5060

  • 5070

Hosted virtual desktop OS (server-side)

  • Microsoft Windows 7 32 bit

  • Microsoft Windows 7 64 bit

  • Microsoft Windows 8 32 bit

  • Microsoft Windows 8 64 bit

  • Microsoft Windows 8.1 32 bit

  • Microsoft Windows 8.1 64 bit

  • Microsoft Windows 10 32 bit

  • Microsoft Windows 10 64 bit

Connection broker for the hosted virtual desktop

1
  • Citrix XenDesktop 7.15 LTSR, and later

  • Citrix XenApp 7.15 LTSR, and later—Published desktops only

Citrix XenApp Published Application is not supported with Cisco Jabber Softphone for VDI.

Citrix Receiver

2

(Installed on the thin client)

The ICA Client is installed with the Dell-Wyse Thin OS.

Cisco Unified Communications client on the hosted virtual desktop:

Cisco Jabber for Windows

Cisco Jabber for Windows 12.1 running on the hosted virtual desktop (HVD).

Cisco Jabber Softphone for VDI is compatible with all future 12.1(x) Cisco Jabber for Windows versions.

For complete information about virtual environment compatibility, see the Cisco Jabber documentation for your release.

Cisco Unified Communications Manager

  • Recommended CUCM Release 11.5(1)SU3 or later

  • Minimum CUCM Release 10.5

Accessories

For a complete listing of supported audio and video accessories, see Unified Communications Endpoint and Client Accessories, at http://www.cisco.com/c/en/us/products/unified-communications/uc_endpoints_accessories.html.

Important 

Ensure that all Jabra devices are running the latest firmware. You can use Jabra Direct to update the firmware. For more information visit: http://www.jabra.com.

1

A connection broker is software that creates connections to hosted virtual desktops. A connection broker performs a number of tasks that include

  • Validating the username and providing a connection for the user.

  • Allowing the user to connect to a specific virtual desktop.

2

The Citrix Receiver provides a user interface for the corresponding connection broker.

Limitations and Restrictions

Cisco Expressway

Cisco Jabber Softphone for VDI does not support the use of Mobile Remote Access and Cisco Expressway.

Cisco Unified Communications Manager Failover

When a failover from one Cisco Unified Communications Manager to another occurs, Cisco Jabber for Windows retains phone functionality. However, with Cisco Jabber Softphone for VDI, phone functionality is lost. This issue occurs because CTI failover is not supported in the virtual environment.

HDX RealTime Webcam with Citrix

Cisco Jabber Softphone for VDI does not support HDX Plug-n-Play for cameras. Citrix recommends using HDX Webcam for camera interactions.

Jabber Features

Cisco Jabber Softphone for VDI supports all Cisco Jabber for Windows features, except the following:

  • Accessory Call Control (adjust call volume, answer or end phone calls, and mute audio) for the following accessories:

    • Cisco

    • Jabra

    • Logitech

    • Plantronics

    • Sennheiser

  • Audio device selection from the Hub Menu

  • Binary Floor Control Protocol (BFCP) Desktop Share

  • Cisco Unified Survivable Remote Site Telephony (SRST)

  • Collaboration Edge

  • Device Selection menu on the Call Conversation window

  • Direct Pickup and Group Pickup

  • Far End Camera Control (FECC)

  • Federal Information Processing Standard, Publication 140-2 (FIPS 140-2) and Information Assurance (IA) Compliance

  • Jabber to Jabber Call

  • Jabber desk phone video (display of video on the desktop when the thin client is connected to the user's desk phone)

  • Kerberos and Common Access Card (CAC) with Single Sign On (SSO)

  • Multiline

    Only the first line of a multiline account is available. If a second call comes in, while the first line is in use, the second line rings, but no incoming call notification appears.

  • PreferP2PDesktopShare (configuration parameter to prioritize person to person screen sharing over video sharing in the Jabber configuration file)

No Supported Upgrade Path

This is the first release of Cisco Jabber Softphone for VDI supported on Wyse Thin OS. There are no supported upgrade paths.

For more information about installation and configuration, see the Dell Wyse Thin OS documentation for your release.

SIP Profiles

When you create a Cisco Unified Client Services Framework (CSF) device, you specify a SIP Profile for the device. SIP profiles provide specific SIP information for the phone, such as registration and keepalive timers, media ports, and Do Not Disturb control.


Important

If you choose Secure Phone Profile, do not specify the Certificate Authority Proxy Function (CAPF) authentication mode By Null string. This setting is not supported for use with Cisco Jabber Softphone for VDI, because it causes Jabber registration with Cisco Unified Communications Manager to fail.


Performance and Behavior Notes

Camera Hot Swap

Cisco Jabber Softphone for VDI establishes video quality at the start of a call. If you start a call with one of the supported HD cameras, and then switch to a standard-definition camera, video quality is affected. We recommend that you switch cameras between calls.

Echo Cancellation

Echo cancellation is enabled only for audio calls.

Jabra Firmware

Ensure that all Jabra devices are running the latest firmware. You can use Jabra Direct to update the firmware. For more information visit: http://www.jabra.com.

Adjust Settings for Jabra Bluetooth Devices

Most Jabra Bluetooth devices introduce a short delay in bringing up the audio path (about 1 to 3 seconds). For supported Jabra Bluetooth devices, you can eliminate the delay by changing the device settings in Jabra Direct. For more information, visit http://www.jabra.com.

Before you begin

Jabra Direct must be installed.

Procedure


Step 1

Open Jabra Direct.

Step 2

Click the Jabra device for which you want to modify the settings.

Step 3

Click Settings.

Step 4

Click to expand Softphone (PC).

Step 5

From the Preferred softphone list, select Cisco Jabber.

Step 6

Set Open phone line to On.

Step 7

Set PC audio to Off.

Step 8

Click Apply.


Caveats

Dell Wyse owns support for Cisco Jabber Softphone for VDI installed on Wyse Thin OS. For information about known issues and bugs, see the Wyse Thin OS documentation for your release.