Cisco Jabber for Mac

Release Notes for Cisco Jabber for Mac 9.2.1

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Overview of Cisco Jabber for Mac


Overview of Cisco Jabber for Mac

Cisco Jabber for Mac streamlines communications and enhances productivity by unifying availability, instant messaging, voice, voice messaging, desktop sharing, and conferencing capabilities securely into one client on your desktop. Cisco Jabber for Mac delivers secure, clear and reliable communications, offers flexible deployment models, is built on open standards and integrates with commonly used desktop applications. Communicate and collaborate effectively from anywhere you have an Internet connection.


Cisco highly recommends that all users upgrade to the latest version of Cisco Jabber for Mac if possible.

Features of Cisco Jabber for Mac

The features of Cisco Jabber for Mac include:


  • 1:1 chat
  • 1:1 chat history
  • Group chat
  • Offline instant messaging1
  • Standard and rich availability states
    • Standard: Available, Away, Do not disturb
    • Rich: In a WebEx Meeting2, Presenting2, On a call, In a meeting1
  • XMPP federation
  • AOL federation
  • OCS and Sametime federation (requires establishment of XMPP gateway)

Use your computer or desk phone for phone calls (requires Cisco UC Integration)

  • Computer phone and desk phone controls
  • Forward calls (desk phone mode, only)
  • Conference (via Merge)
  • CTI Servitude

Voicemail (requires Cisco UC Integration)

  • Visual Voicemail


  • View a list of your WebEx meetings2
  • Start or join an instant WebEx meeting
  • Start or join scheduled WebEx meeting from your meeting list or from meeting reminders2
  • Transition from an IM session to an instant meeting (WebEx only)

Additional Features

  • Desktop Share 2
  • File Transfer
  • Predictive search of contact list, Address Book contacts, and corporate directory


  • Single Sign-On2
  • Policy enforcement
  • Auto-upgrade2
  • Signaling encryption
  • Voice/video encryption(sRTP)
  • IM message encryption
  • Multiple resource login
  • Survivable Remote Site Telephony
  • High-Availability Failover

1Features available only for on-premises (Cisco Unified Presence server IM/Availability) deployments.

2Features available only for on-demand (Cisco Collaboration Cloud IM/Availability) deployments.

What's new in Cisco Jabber for Mac

Release 9.2.1

The following improvements have been made in Cisco Jabber for Mac Release 9.2.1:

  • Video
    • Place and receive Video calls to various video endpoints including EX60 and EX90 phones, and TP bridges
    • Full screen video
    • Moveable picture-in-picture
    • Support for multiple cameras and camera selection
    • Hold and resume video calls
    • Stop and start your video during a call
    • Handle multiple video calls
  • Medianet Metadata

System Requirements

The minimum system requirements for running Cisco Jabber for Mac are listed below.

  • Intel Core 2 Duo or later processors in any of the following Apple hardware:
    • Mac Pro
    • MacBook Pro (including Retina Display model)
    • MacBook
    • MacBook Air
    • iMac
    • Mac Mini
  • 2 GB of RAM
  • Apple OS X Lion Version 10.7.4 (or later) or Apple OS X Mountain Lion Version 10.8.1 (or later)
  • 300 MB free disk space

Network Requirements for Cisco Jabber

Network ports used by Cisco Jabber

The following table lists the ports used by Cisco Jabber. These ports must be open on all firewalls for Cisco Jabber to function properly.





16384-32766 UDP Real-Time Transport Protocol (RTP) media streams for audio


69 UDP Trivial File Transfer Protocol (TFTP)
80 TCP


Cisco Unified Communications Manager administrator and user web pages
443 TCP


Cisco WebEx Meetings Server for on-premises conferencing

Cisco Unity Connection for voicemail

Cisco WebEx Messenger service in cloud-based deployments

Note    The client sends XMPP through port 443 in cloud-based deployments. If port 443 is blocked, the client falls back to port 5222
7080 TCP


Cisco Unity Connection for notifications of voice messages
389 UDP/TCP LDAP directory server
636 LDAPS LDAP directory server(secure)

Cisco Jabber for Mac does not support port 3269 (Active Directory Global Catalog over LDAPS).

3268 TCP Global Catalog server
2748 TCP CTI gateway
5060 UDP / TCP Session Initiation Protocol (SIP) call signaling
5061 TCP Provides secure SIP call signaling.
5222 TCP


Cisco Unified Presence or Cisco Unified Communications IM and Presence in on-premises deployments
Note    In on-premises deployments, the client sends XMPP traffic through port 5222. In cloud-based deployments, the client uses port 5222 as fallback for XMPP traffic to the Cisco WebEx Messenger service if port 443 is blocked.
8443 TCP Connection to the Cisco Unified Communications Manager IP Phone (CCMCIP) server to get a list of currently assigned devices.
16384-32766 UDP Sends RTP media streams.
53 UDP/TCP Domain Name System (DNS) traffic
1080 SOCKS5 Bytestreams Peer to peer file transfers.

If port 1080 is in use, the client attempts to use the next available port in the ranges from 1081 to 1089

3804 TCP Locally Significant Certificates (LSC) for IP phones

This is the listening port for Cisco Unified Communications Manager Certificate Authority Proxy Function (CAPF) enrollment.

44442 HTTP The client listens for events from Cisco Unified Client Services Framework.

Routing access control lists for Cisco Jabber

You must configure switching and routing access control lists (ACLs) so that Cisco Jabber can communicate with servers and endpoints that might be connected to the VLAN that carries voice traffic. Using ACLs permits Cisco Jabber to connect to each server through the appropriate protocol. For example, you can allow UDP traffic in the port range that Cisco Unified Personal Communicator uses for RTP, and then label it with the appropriate Quality of Service (QoS) actions.

For more information about ACLs, how to configure the voice VLAN, and how to configure QoS actions, see the switching and routing documentation for your network products.

Network Address Translation and Cisco Jabber

Cisco Jabber is not compatible with Network Address Translation (NAT); it cannot use Simple Traversal of UDP through NAT (STUN), Traversal using NAT (TURN), or any other NAT-traversal scheme.

Cisco Jabber must be running through a VPN connection to traverse NAT.

Cisco Jabber VPN support

Cisco Jabber for Mac supports the following software VPN clients.

  • Cisco AnyConnect release 3.0.5
  • Cisco AnyConnect releases 2.2, 2.3, and 2.4
  • Cisco VPN client release 5.0
  • Cisco VPN client release 4.9.01


Support Matrix

The following products are supported and certified to operate with Cisco Jabber for Mac.

Technology Version
Cisco Unified Communications Manager (Standard and Business Edition)
  • 9.1 or later 9.1(x) releases
  • 8.6(1) or later 8.6(x) releases
  • 7.1(3) or later 7.1(x) releases
Virtual Private Network (VPN)
  • Cisco AnyConnect 3.0.5
  • Cisco AnyConnect 2.2, 2.3, and 2.4
  • Cisco VPN Client 5.0
  • Cisco VPN Client 4.9.01
Lightweight Directory Access Protocol (LDAP)
  • Microsoft Active Directory 2008
  • Microsoft Active Directory 2003
  • OpenLDAP 2.4.2
  • Active Directory Lightweight Directory Service (AD-LDS)
Cisco IP Phones (CTI Enabled)
  • Cisco Unified IP Phones 9900 Series
  • Cisco Unified IP Phones 8900 Series
  • Cisco Unified IP Phones 7900 Series
  • Cisco Unified IP Phones 6900 Series
Cisco Conferencing

Cisco WebEx Meeting Center

  • T27SP21
  • XML API5.8
Voicemail Playback

Cisco Unity Connection 8.5 or later

Cisco ASA Adaptive Security Appliance

(Recommended for SIP interdomain federation) Cisco ASA 5500 Series Adaptive Security Appliances Software Release 8.3(0).

For information on interdomain federation requirements, see the release notes for Cisco Unified Presence Release 8.0: http:/​/​​en/​US/​products/​ps6837/​prod_​release_​notes_​list.html

IM and Presence

Cisco Unified Presence (Cisco Unified Communications Manager IM and Presence Service) 8.5 or later

Client Requirements

Audio devices for Cisco Jabber for Mac


Note the following when using a headset with Cisco Jabber for Mac:

  • Cisco Jabber for Mac supports the use of any plug-in headset.
  • Cisco Jabber for Mac only supports Bluetooth headsets that are supported by a USB dongle.


It is strongly suggested that prior to deciding on a specific headset device type, and to eliminate any peculiar device drivers to platform interactions, that the device be tried and verified to work correctly with Jabber for Mac. If you encounter difficulties with using a headset with Cisco Jabber for Mac, please contact the headset manufacturer.

Software integrations for Cisco Jabber for Mac

Cisco Jabber for Mac requires Mac OS X Lion version 10.7.4 (or later) or Apple OS X Mountain Lion version 10.8.1 (or later) in order to operate on the client computer, where it interacts with native OS X services to provide click-to-call and click-to-IM functionality, and Address Book integration.

Cisco Jabber for Mac also supports Growl notifications.

Audio and Video Properties

Audio Codecs

The following audio codecs are compatible with Cisco Jabber:

  • G722.1
  • G729A
  • PCMU / PCMA / G711A, mu-law

Video Codecs

The following video codecs are compatible with Cisco Jabber:

  • H.264/AVC

IP Phone Requirements for Cisco Jabber

The following Cisco Unified IP Phone models are supported for Cisco Jabber.

  • 6900 series
  • 7900 series

Notes on audio quality in Cisco Jabber

Cisco Jabber is designed to provide premium voice quality under a variety of conditions; however, in some instances users may notice interruptions of transmission or temporary distortions (“artifacts”), which are considered a normal part of the application operation.

These artifacts should be infrequent and temporary when you use the following:

Cisco takes reasonable measures to design products that interact with the operating system in ways that decrease interference with audio quality when you use your computer as a phone. However, the shared nature of system resources is different from a closed environment like Cisco IP Phones, and Cisco cannot guarantee equivalent performance.

The following conditions may cause artifacts:

  • Spike in usage of the personal computer CPU—where CPU utilization is between 75 and 100%—due to launching applications, system processes, or processing within other applications
  • The system is running low on available physical memory
  • Other applications using large amounts of bandwidth to or from the workstation to the network
  • Other network-bandwidth impairments
  • Dynamic reduction in CPU clock speed due to power management policy (for example, laptops running on battery power) or thermal protection causing the CPU to run in a more highly loaded condition
  • Any other condition that causes the application to lose timely access to the network or audio system; for example, interference from third-party software

Limitations and Restrictions

Important notes and known issues for Cisco Jabber

The following are known issues when using these products

Identifier Component Headline
CSCuh85645 Telepresence Server Lipsync problems caused by packet loss
CSCuj02881 4G phones Low resolution video on call to RT Phone after escalating to video
CSCui77595 HD USB Camera PHD doesn't work if plugged in while other camera is on

Network Disconnection when using Cisco Jabber for Mac on audio or video call

There is a known issue in the Mac OS where network interfaces will drop intermittently when DCSP is enabled.

If you encounter this issue, do the following:
  1. Select Preferences > Calls > Advanced.
  2. Uncheck Enable Differentiated Service for Calls.

Performance and Behavior Notes

Multiple Resource Login

The following issues currently apply to multiple resource login with Cisco Jabber for Mac:

  • Availability states change to "Available"on all clients when users resume from hibernate on one clien.
  • Resuming from idle overrides custom availability states.
  • In on-premises deployments, signing in on one client changes custom availability states to "Available" on other clients.
  • In on-premises deployments, if you set the availability state from "On a call" to another state while on a call, the availability state does not automatically change to "On a call" for subsequent calls.
  • Users who are signed in to multiple Cisco Jabber for Mac clients can join group chats from only one client.
  • Cisco Jabber for Mac does not always reformat incoming text correctly when the sender is signed in to a client other than Cisco Jabber for Mac.


How to use the Bug Toolkit

Known problems (bugs) are graded according to severity level. These release notes contain descriptions of the following:

  • All severity level 1 or 2 bugs
  • Significant severity level 3 bugs
  • All customer-found bugs

Before you begin

You can search for problems by using the Cisco Software Bug Toolkit. To access the Toolkit, you need these items:

  • Internet connection
  • Web browser
  • user ID and password


  1. To access the Bug Toolkit, go to http:/​/​​Support/​BugToolKit/​
  2. Sign in with your user ID and password.
  3. Enter the ID number in the Search for Bug ID field, and click Go to look for information about a specific problem.

For more information about how to search for bugs, create saved searches, and create bug groups, click Help on the Bug Toolkit page.

Migration Considerations

The following are some feature discrepancies from previous Jabber for Mac 8.6.x releases

  • Voicemail transcripts
  • Blind Call Transfer
  • Call Park
  • Send to Mobile
  • Forced Authorization Code/Client Matter Code
  • Observer Contact List
  • Group Chat History
  • Custom Contacts1
  • Compound search base
  • Change Password2
  • Mac OSX 10.6.8 support

1On-demand (Cisco Collaboration Cloud IM/Availability)deployments only

2On-premise (Cisco Unified Presence server IM/Availability) deployments only

Open caveats for Cisco Jabber for Mac

Release 9.2.1

The caveats in this table describe possible unexpected behavior in Cisco Jabber for Mac.

Identifier Component Headline
CSCuj30326 Call control CSCuj34240: Extension Mobility - Failed to control phone in use
CSCuj39892 Contacts Sign out before it loads all groups contacts does not load until quit-launch
CSCuj36259 Contacts "Edit Contact Nickname" should be enabled for an enterprise grp contact
CSCui86829 Contacts Can't block contact in Cloud
CSCuj34385 Desktop-share Desktop share session ended without user action
CSCuj34427 File-transfer File transfer fails with a message initiator cancelled the transfer
CSCui75664 File-transfer File transfler:Orgadmin policies are not respected by the client
CSCuj23101 Instant-messaging IM missing when sent from WebEx Connect
CSCui86829 Instant-messaging Copy pasting window doc with bulletpt from Mac to win messes up txt font
CSCui78288 Instant-messaging Offline error displaying twice sending IM to a user who has blocked usr
CSCuj37835 Preferences Meeting password not shown in Preference even connected
CSCui97633 Presence Screen saver mode-user answers a call and unlocks-presence set to avail
CSCuj39115 Presence Presence changes to in a meeting should change to on a call (on prem)
CSCuj29541 Softphone-audio CSCuj29683: Crash in libTelephonyService.dylib sip_platform_task_loop
CSCuj29717 Softphone-video Start/stop self-video pauses an incoming video for 2-3 seconds
CSCug60145 Softphone-video Secure SIP error missing if same user SP can't register on different mac
CSCug75370 SSO If user clicks on the cancel button in the SSO login page-gets HTTP 404
CSCuj35993 System CSCuj36738: CRASH: exception in JCFServiceFactory addServiceWrapper:
CSCuj33606 System CSCuj34261:Crash in CSFUnified::TelephonyAdapter::initCallControlManager
CSCuj20301 System CERT: Cloud-Meetings-If certificate has expired no proper error msg
CSCuj32104 Voicemail VM disconnected Curl error 42 , Operation was aborted by an app callback


Problem    You are unable to select "Dial With Cisco Jabber" in the options menu after highlighting a phone number in an application.
Possible Cause    This is a configuration issue on your Mac.
Solution    1. Open System Preferences and select Keyboard. 2. Select the Keyboard Shortcuts tab. 3. Select Services on the left side. 4. Expand the Text list on the right side and check the box beside "Dial with Cisco Jabber". 5. Close System Preferences. You may need to relaunch Jabber for changes to take effect.

Further Support and Documentation

You can get additional support for Cisco Jabber for Mac online at