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Command or Action | Purpose |
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To configure your voicemail settings, use the Cisco WebEx Administration Tool.
Select an option with the Cisco WebEx Administration Tool so that users can specify voicemail server settings in the client interface.
The user can access advanced voicemail settings in the Voicemail Accounts tab on the Options window in the client interface.
The user can access advanced voicemail settings in the client interface by tapping
.Command or Action | Purpose | |
---|---|---|
Step 1 | Configure Cisco Unity Connection for Use with Cisco Jabber
|
Configure Cisco Unity Connection so that Cisco Jabber can access voicemail services. |
Step 2 | Add a Voicemail Service
| |
Step 3 | Configure Voicemail Accounts on Cisco Unity Connection
|
To configure Cisco Unity Connection, you must create user profiles and then provide users with IMAP access. |
Step 4 | Apply a Voicemail Service
|
After you add a voicemail service, you must apply it to a service profile so that the client can retrieve the settings. |
Step 5 | Add a Mailstore Service
| |
Step 6 | Apply Mailstore Service
|
After you add a mailstore service, you must apply it to a service profile so that the client can retrieve the settings. |
Step 7 | Configure Retrieval and Redirection
|
Configure retrieval so that users can access voice mail messages. Configure redirection so that users can send incoming calls to voicemail. |
Step 8 | Set a Voicemail Credentials Source
| |
Step 9 | Enable Enhanced Message Waiting Indicator
|
This procedure applies only if you want to set up a basic voicemail account that allows users to dial in to their voice mailbox. This procedure is not required if you want to set up visual voicemail. |
You must complete some specific steps to configure Cisco Unity Connection so that Cisco Jabber can access voicemail services. You should refer to the Cisco Unity Connection documentation for instructions on general tasks such as creating users, passwords, and provisioning users with voicemail access.
Cisco Jabber connects to the voicemail service through a REST interface and supports Cisco Unity Connection release 8.5 or later.
If you have Cisco Unified Communications Manager release 9.x and later, Add a Voicemail Service.
If you have Cisco Unified Communications Manager release 8.x, Add a Voicemail Server.
To configure Cisco Unity Connection, you must create user profiles and then provide users with IMAP access.
See the Cisco Unity Connection documentation for specific configuration tasks.
After you add a voicemail service on Cisco Unified Communications Manager, you must apply it to a service profile so that the client can retrieve the settings.
The mailstore service provides users with visual voicemail capabilities.
After you add a mailstore service on Cisco Unified Communications Manager, you must apply it to a service profile so that the client can retrieve the settings.
Configure retrieval so that users can access voicemail messages in the client interface. Configure redirection so that users can send incoming calls to voicemail. You configure retrieval and redirection on Cisco Unified Communications Manager.
If you have Cisco Unified Communications Manager release 9.x and later, Apply Mailstore Service.
If you have Cisco Unified Communications Manager release 8.x, Create a Voicemail Profile.
You can specify a voicemail credentials source for users.
Tip | In hybrid cloud-based deployments, you can set a voicemail credentials source as part of your configuration file with the VoiceMailService_UseCredentialsForm parameter. |
The user's instant messaging and presence credentials match the user's voicemail credentials. As a result, users do not need to specify their voicemail credentials in the client user interface.
What to Do Next
There is no
mechanism to synchronize credentials between servers. If you specify a
credentials source, you must ensure that those credentials match the user's
voicemail credentials.
For example,
you specify that a user's instant messaging and presence credentials match the
user's
Cisco Unity Connection credentials. The user's instant
messaging and presence credentials then change. You must update the user's
Cisco Unity Connection credentials to reflect that change.
Cloud-Based
deployments can use the configuration file parameter
VoicemailService_UseCredentialsFrom. Set this parameter
to the value
phone to use the Cisco Unified Communications Manager credentials to sign in to Cisco Unity Connection.
If you have Cisco Unified Communications Manager release 9.x and later, Enable Enhanced Message Waiting Indicator.
This procedure applies only if you want to set up a basic voicemail account that allows users to dial in to their voice mailbox. This procedure is not required if you want to set up visual voicemail.
Note | To enable the basic MWI, follow the instructions in the Cisco Unified Communications Manager documentation for your release. There are no unique configurations for this client. If your deployment supports Enhanced MWI, enable this option in the Cisco Unity Connection Administration portal. |
Command or Action | Purpose |
---|
You must complete some specific steps to configure Cisco Unity Connection so that Cisco Jabber can access voicemail services. You should refer to the Cisco Unity Connection documentation for instructions on general tasks such as creating users, passwords, and provisioning users with voicemail access.
Cisco Jabber connects to the voicemail service through a REST interface and supports Cisco Unity Connection release 8.5 or later.
If you have Cisco Unified Communications Manager release 9.x and later, Add a Voicemail Service.
If you have Cisco Unified Communications Manager release 8.x, Add a Voicemail Server.
To configure Cisco Unity Connection, you must create user profiles and then provide users with IMAP access.
See the Cisco Unity Connection documentation for specific configuration tasks.
Complete the steps in this task to add your voicemail server on Cisco Unified Presence.
Step 1 | Open the Cisco Unified Presence Administration interface. | ||
Step 2 | Select
.
| ||
Step 3 | Select Add New. | ||
Step 4 | Select Unity Connection from the Server Type drop-down list. | ||
Step 5 | Specify
details in the
Voicemail Server Configuration section as follows:
| ||
Step 6 | Select Save. |
Complete the steps in this task to create a mailstore on Cisco Unified Presence.
Ensure that you have Cisco Unified Communications Manager release 8.x and Cisco Unified Presence.
If you have Cisco Unified Communications Manager release 9.x or later, see Add a Mailstore Service.
Step 1 | Open the Cisco Unified Presence Administration interface. |
Step 2 | Depending on your version of Cisco Unified Presence, select one of the following paths: The Find and List Mailstore Servers window opens. |
Step 3 | Select Add New. The Mailstore Configuration window opens. |
Step 4 | Specify
details as follows:
|
Step 5 | Select Save. |
After you add a voicemail server, you must create a voicemail profile and add that server to the profile.
Step 1 | Open the Cisco Unified Presence Administration interface. |
Step 2 | Depending on your version of Cisco Unified Presence, select one of the following: The Find and List Voicemail Profiles window opens. |
Step 3 | Select Add New. The Voicemail Profile Configuration window opens. |
Step 4 | Specify the required details. |
Step 5 | Add users to the voicemail profile as follows: |
Step 6 | Select Save. |
Configure retrieval so that users can access voicemail messages in the client interface. Configure redirection so that users can send incoming calls to voicemail. You configure retrieval and redirection on Cisco Unified Communications Manager.
If you have Cisco Unified Communications Manager release 9.x and later, Apply Mailstore Service.
If you have Cisco Unified Communications Manager release 8.x, Create a Voicemail Profile.
You can specify a voicemail credentials source on Cisco Unified Presence.
Tip | In hybrid cloud-based deployments, you can set a voicemail credentials source as part of your configuration file with the VoiceMailService_UseCredentialsFrom parameter. See the Installation and Configuration Guide for more information. |
Step 1 | Open the Cisco Unified Presence Administration interface. | ||
Step 2 | Select . In some versions of Cisco Unified Presence this path is as follows: | ||
Step 3 | In the Cisco Jabber Settings section, select CUP from the Credentials source for voicemail service drop-down list.
|
The user's credentials for Cisco Unified Presence match the user's voicemail credentials. As a result, users do not need to specify their voicemail credentials in the client user interface.
What to Do NextThere is no mechanism to synchronize credentials between servers.
If you specify a credentials source, you must ensure that those credentials match the
user's voicemail credentials. For example, you specify that a user's Cisco Unified Presence credentials match the user's Cisco Unity Connection credentials. The user's Cisco Unified Presence credentials then change. You must update the user's
Cisco Unity Connection credentials to reflect
that change.
This procedure applies only if you want to set up a basic voicemail account that allows users to dial in to their voice mailbox. This procedure is not required if you want to set up visual voicemail.
Note | To enable the basic MWI, follow the instructions in the Cisco Unified Communications Manager documentation for your release. There are no unique configurations for this client. If your deployment supports Enhanced MWI, enable this option in the Cisco Unity Connection Administration portal. |