Reports

Cisco Prime Collaboration Dashboards and Reports

The Cisco Prime Collaboration dashboards provide consolidated information for devices, applications, and endpoints.

With these dashboards, you can:

  • Monitor all endpoints for a user using a single interface.

  • Determine service experience for all endpoints.

With Cisco Prime Collaboration Release 11.5 and later, you can determine Call Quality for all endpoints.

For data to be populated in the dashboards, you must complete the following tasks:

  • Discover the devices

  • Import the conference (for Conference-related dashboards)

  • Poll the devices

The Cisco Prime Collaboration report identifies problem areas, locates most commonly used and least used endpoints, and determines ideal locations and required endpoint types for future deployment.

The table provides the list of dashboard features and the report types in the Cisco Prime Collaboration Assurance.

For details on Cisco Prime Collaboration Dashboards and Reports, refer to Cisco Prime Collaboration Assurance Guide - Advanced guide.

Dashboards Features Report Types Descriptions
Ops View(Network Health Overview > OpsView) Administrative Reports

See Cisco Prime Collaboration Assurance - Advanced Features
Endpoint Registration Summary CDR & CMR Call Report

See Cisco hosted Collaboration Solution Customer Onoarding Guide.

Endpoint

Following reports are merged into a single report:

  • Endpoint Audit Report

  • Endpoint Move Report

  • Endpoint Remove Report

  • Endpoint Extension Report

The Endpoint Audit Report is a single report that merges Audio Phone and Video Phone Audit Reports. Navigation - Reports > Miscellaneous Reports > Endpoint Audit Report

The Endpoint Move Report is a single report that merges Audio Phone and Video Phone Move Reports. Navigation - Reports > Miscellaneous Reports > Endpoint Move Report

The Endpoint Remove Report is a single report that merges Removed IP Phone and Removed Video Phone Reports. Navigation- Reports > Miscellaneous Reports > Endpoint Remove Report

The Endpoint Extension Report is a single report that merges Audio Extension and Video Extension Reports. Navigation - Reports > Miscellaneous Reports > Endpoint Extension Report

Service Experience/Call Quality (Network Health Overview > Call Quality) Session Reports/Conference Reports

See Cisco Prime Collaboration Assurance - Advanced Features
Alarm Dashboard TelePresence Endpoint Reports

See Cisco Prime Collaboration Assurance - Advanced Features
Utilization Monitor Launch CUCM Reports

The Utilization Monitor (Monitor > Utilization Monitory) page provides information about the trunks utilization, trunk/route groups utilization, location CAC bandwidth utilization, conferencing devices, conductor bridge pool utilization, TelePresence endpoints utilization, and license usage.

Customer Summary Dashboard Miscellaneous Reports

You can view detailed information on endpoints, infrastructure devices, and a logical top-level view of the network of a particular customer through the Customer Summary dashboard.

Contact Center Assurance Dashboards Scheduled Reports

The Cisco Prime Collaboration Contact Center Assurance performance dashboards help you to monitor your network by providing near real-time information about the Contact Center components such as Cisco Unified Intelligence Center (CUIC), Finesse, MediaSense, Customer Voice Portal (CVP), Unified Contact Center Enterprise (Unified CCE), Unified Contact Center Express (Unified CCX), and Virtualized Voice Browser.

For Finesse, you can see these dashlets only—System Summary, CPU and Memory, Disk Usage, and Process.
Performance Dashboards Access Data for Reports that Contain More than 2,000 Records

Performance page displays system-defined dashboards based on the performance counters.
View Historical Trends Troubleshoot File Download Issues

Historical trending is enabled by default for the dashlets (CPU Usage, Virtual Memory Usage, and Common Partition Usage) under the System Summary dashboard. Click Zoom at the bottom-right corner of the dashlet to view the Trend View graph.

Create Custom Performance Dashboards

Provides details on critical performance metrics of each managed element.

You can add customized dashboards in the home page (Network Health Overview > Performance); either in the graphical view (limited to 6 counters) or tabular view (up to 50 counters). By default, the graphical view is enabled. The Min., Max., and Avg. values for the counters are also displayed.

Add a Customized Dashboard

You can add customized dashboards in the home page.

You can also do the following:

  • Add the existing dashlets to a different dashboard.

  • Move the dashlets around under a dashboard by dragging and dropping them.

Cisco HCS Licensing Reporting

Cisco HCS Licensing reports the consumption of both perpetual and flex license types. The consumption report of both license types are available in HLM, PLM, and Service Inventory. The following sections outline how to access the reports and what they contain.

HLM Reporting

HLM reports are accessed through the HCM-F GUI. By expanding the License Management panel, you can select License Reports.

Figure 1. HLM License Reports

You will have the option to generate and download the report as either a .csv or Excel file. The file contains information on each customer in the system and includes the following information:

  • Customer Name

  • Tenants

  • Reseller Name

  • LM Name

  • License types: Basic, CUWL Standard, Enhanced, Enhanced Plus, Essential

PLM Reporting

PLM reporting provides license reports of clusters. This means that if you have multiple coresident PLMs supporting multiple customers you will have to run reports from each coresident PLM. To view the status of the licenses for a customer, navigate to Fulfillment>License Fulfillment. The License Fulfillment displays the various subscription licenses that the customer has along with their expiration date.

Figure 2. PLM License Details

Service Inventory Reporting

The service inventory report includes:

  • Subscriber License: It contains the information on license usage of subscribers, devices associated with a subscriber, and lines associated with phones.

  • PLM License: It contains the information on PLM server details, license usages such as license type, installed licenses, required licenses, and available licenses.

  • Customer License: It contains the information on PLM server details with the customer level hierarchy, license types, and number of licenses used by customers from cluster applications.

  • Site License: It contains the site level licensing details which include the information on license usages such as license type, and license count with each hierarchy of sites.


Note

The PLM customer summary section shows only those customers who are available in the service inventory report.

For more details on SI reporting that can be used with Cisco HCS Flex Plan - Hosted, see the Summary section of the SI Common Report Format in the Cisco Hosted Collaboration Mediation Fulfillment Maintain and Operate Guide.

For information on the Smart Licensing Reports, see the Cisco Hosted Collaboration Solution Smart Licensing Guide.