Multi-Server SAN Certificate Support

SP

SP

Multi Server Certificate Support for Tomcat

S/SP

S/SP

NTLMv2 for Single Inbox Authentication

S/SP

N

Admin interface

S (Web & CLI)

N (Use of the CUCA (Cisco Unity Connection Administration) interface isn't allowed for Partitioned Unity Connection)

Command Line Interface

S

S

Bulk administrative update tool

S

S

Customizable/Custom Roles

S

N

Cisco Unity Connection Conversation

S/SP

S/SP

Disable Inactive User Accounts

S/SP

S/SP

Reports

S/SP

S/SP

Representational State Transfer (REST)-based application programming interfaces (APIs) for end users, provisioning, messaging, telephony, and notification

S

S

Single Sign-On Supported with REST-based APIs

S/SP

N

Single Sign-On Updates (Export/Import of SSO Metadata and Enable SAML SSO)

S/SP

N

Security Assertion Markup Language Single Sign-On (SAML SSO)

S/SP

R (SSO with multiple customers may have limitations)

Unity Connection APIs

S

S

Utility Updates on Cisco Utility Tools Website

N

N

Virtualization Enhancements

S

S

Support for CUPI APIs

S

S

System Broadcast

S

N

Simple Network Management Protocol (SNMP) support

S

S

Support for F5 BIG-IP 11.6.0

S/SP

N

Message handling actions (determines how specific types of messages are handled)

S

S

Auto-Attendant unlimited levels

S

S

Directory, Call, Interview Handlers

S

S

Dispatch messaging

S

S

Alternate TUI Key Mappings

S

S

Custom Key Mapping

S

N

Share subscriber licenses among networked servers (license pooling)

S

N

Enterprise License Management (ELM)

S

S (No per customer license management)

Support for subscriber information dump, Consolidated Object Backup and Restore Application Suite (COBRAS) tool, port usage analyzer, and public distribution list builder

S

S (COBRAS can be used to move tenants from one server/cluster to another)

Application and database audit logging

S/SP

S

IPv6 support

S

S

Outgoing SMTP Connection Settings

S/SP

R (Customer Administrator access maybe an issue)

Routing Rules

S/SP

S

Route incoming calls by caller ID

S

N

Route incoming calls by time of day

S

N

Route incoming calls by calendar (free/busy on Exchange)

S

N

Simple transfer and screening

S

N

Transfer to alternate contact number

S (Up to 12 numbers)

N

Disable transfer prompts

S

N

Single inbox and message store (Microsoft Exchange 2007, 2010, 2013, 2016)

S

N

Unity Connection and Exchange Mailbox Synchronization

S/SP

R (Multiple Customer Exchange integration support is unknown)

Microsoft BPOS Dedicated Environments

S/SP

R (Dedicated environment may not be applicable in multiple customer case)

Single Inbox and message store (Microsoft BPOS Dedicated)

S

N

Single Inbox and message store (Microsoft Office 365)

S

N

Single Inbox and message store (Google Mail)

S (via 3rd- party solution***)

N

Single Inbox and message store (IBM Lotus Domino)

S (via 3rd- party solution***)

N

Single Inbox and message store (VMware Zimbra)

S (via 3rd- party solution***)

N

Single Inbox and message store (Novell GroupWise)

S (via 3rd- party solution***)

N

Intelligent Notifications (HTML-based actionable notifications) - Play, delete, forward, reply to specific message in message stack

N

N

Play, save, and delete voice mail

S (UM-C, UM-D, UM-O, UM-B, UM-G, UM-V, UM-GW, IMAP, IMAP-O, Inbox)

S (11.x with UM-O)

Reply, forward, record voice mail

S (UM-C, UM-D, UM-O, UM-B, IMAP, IMAP-O, Inbox)

S (11.x with UM-O)

Message Waiting Indicator synchronization

S (UM-C, UM-D, UM-O, UM-B, UM-G, UM-V, UM-GW, IMAP, IMAP-O, Inbox)

S (11.x with UM-O)

Embedded DVR-style interface to play, pause, rewind, fast forward

S (UM-C, UM-D, UM-O, UM-B, IMAP-O, Inbox)

S (11.x with UM-O)

Generic media player to play, pause, rewind, fast forward

S

N

Respond to voice mail with email

S

S (11.x with UM-O)

S (IMAP)

N

Access voice mail via Cisco Jabber for Mac

S

S

Access voice mail via Cisco Jabber for iPad

S

S

Access voice mail via Cisco Jabber for Windows

S

S

Access voice mail via Cisco Unified Communications Integration for Microsoft Office Communicator and Lync

S (IMAP)

N

RSS inbox reader

S

N

Play, repeat, save messages

S

S (11.x with UM-O)

List and play supported message attachments

S

S (11.x with UM-O)

Video Messages

S

N

Additional Options Available for Footer Information that Gets Played After a Message

S/SP

S

Include non-subscribers in distribution lists

S (VPIM contacts)

S (Message Actions only)

Option to Automatically Advance to Next Message After Playing the After Message Menu

S/SP

S

Create folders within a mailbox for inbox, deleted items, sent items, and draft items

S

N

Prompting Users to Record Introductions When Forwarding Messages

S/SP

S

Run Now Functionality

S/SP

S/SP

Warning Users Replying to All That Number of Recipients Exceeds Maximum

S/SP

S

Web Inbox

S/SP

R

Video Call Handlers (Auto-Attendants)

S

N

Video Greetings

S

R (Administrator must provision video accounts and other features, which won't provide customer separation. It must be done by Service Provider/Reseller administrator)

Video Greetings for Call Handlers

S/SP

N

Personal web administration via Cisco Personal Communications Assistant

S

S

Full or brief TUI menus

S

S

Message Access from the TUI

Support for Microsoft Office 363 Wave

S/SP

S

Change prompt and message playback speed

S

S

Address/record or record/address message

S

S

Record multiple personal greetings

S (7 greetings)

S (7 greetings)

Holiday schedule and greeting

S

S

Alternate greeting - expiration date/time, notify users, play full greeting for callers, forward to greeting without ringing phone

S

S

Record separate sets of greetings in different languages

S

S

Message notification - SMTP text, pager, phone destinations, SMS

S

S

Intelligent Notifications (HTML-based notifications with actionable links)

S

S

Intelligent Notification (Accessing Voice Messages)

S

S

Populating Voice Messages in the Exchange Sent Folder

S/SP

S

Missed Call Notifications

S

N

Notifications: Customize Subject Line & Display Name (email)

S

N

Cascade message notifications

S

N

Summary Notifications

S

N

Notifications: Customize Subject Line & Display Name (email)

S

N

Voicemail Quota Notifications

S

S

Announce/don't announce message counts (total, saved, new)

S

S

Announce/don't announce transferred call

S

S

Send callers to call, directory, or interview handlers

S

S

Select order of message receipt (LIFO/FIFO, type) via GUI

S

S

RIM Blackberry support

S (Via BlackBerry MVS)

N

Nokia Symbian support

S (Via Cisco Mobile)

N

Apple iPhone support

S (Via Cisco Jabber)

S (Via Cisco Jabber)

Android support

S (Via Cisco Jabber)

S (Via Cisco Jabber)

Interrupted Session Recovery

S

S

Alternate extensions

S

S

Private distribution lists

S

S

PIN-less login to voice mailbox

S

S

Common PIN Synchronization with Cisco Unified Communications Manager

S

N

Auto Advance After Forward

S/SP

N

Address messages to frequently used names

N

N

Customizable subject lines (for visual voicemail)

S

N

Enhanced Credential Policy

S/SP

N

Voice message store and forward (to external mailbox)

S

S

Announce if message has been sent to multiple recipients

S/SP

S

Listen to names of all recipients of a message

S

S

Remove prior introductions when forwarding a message

S/SP

S

Outside callers can mark messages as private

S/SP

S

Speech-to-Text: Read text-based voicemail transcripts in e-mail (Cisco SpeechView feature)

N

N

SpeechView Fully Automated (Standard)

N

N

Support for Playing Message Status on Reply and Reply-All

S

S

Support for Playing Recipient List on Reply-All when Numbers of Recipients are Below Maximum

S

S

Toggle between Touchtone and Voice-Recognition Settings by User

S/SP

S/SP

System networking

S (HTTPS Networking, new in 10.0 supports up to 25 locations and 250,000 objects (up to 100,000 users and an additional 150,000 system/VPIM contacts) in the directory)

N (Networking isn't supported. A single tenant can't span multiple servers or clusters.)

Advanced Cisco Unity Connection to Cisco Unity networking

S

N

Advanced Setting for Intra-site Networking

S/SP

S

Multiple Sites

S

R

LDAP Directory Integration

S/SP

R

Multiple customer LDAP integration

Support for LDAPv3 Directory

S/SP

N

VPIM

S (150,000 VPIM contacts, 100 VPIM Locations supported)

S

AMIS

N

N

Redundancy

S

S

Survivable Remote Site Voicemail deployment at the branch

S

N

Search space and partition support

S

N

Support on virtual server

S

S

Single Sign-On for browser applications

S (SAML-based)

S (SAML-based)

S/SP

R (SSO with multiple customers may have restrictions)

Tenant Partitioning

S

S

Support for Cross-Origin Resource Sharing (CORS)

S

N

Cisco Fax Server

S

N

Third-party fax server

S

N

Single phone number for voice calls and fax transmissions

S

N

Play and process messages (repeat, reply, forward, delete, save, mark as new, hear day or time stamp, skip to next message)

S

S

Reverse, pause, or fast forward message

S

S

Control volume, speed during playback

S

S

Pause or resume during message recording

S

S

Address message to multiple recipients

S

S

Remove introductions to forwarded messages

S

S

Search for messages by name, caller ID, phone number, extension

S

S

Regular, urgent, and private messages

S

S

Secure messages

S

S

Future delivery

S

S

Return receipt

S

S

Live record

S

S

Live reply (Internal and external callers)

S

S

Address message by extension or by name

S

S

Message delivery to non-subscribers or subscribers at non-office telephone numbers

S

S (via Message Actions only)

Forward fax to any fax machine

S

N

Access meetings in Cisco Unified MeetingPlace and Unified MeetingPlace Express

S

N

Access appointments in your Microsoft Outlook calendar

S

S (11.X with UM-O)

Set preferences per device (such as speed, volume, conversation type, PIN requirement)

S

S

Edit alternate contact numbers from the TUI

S

S

Visual Voicemail for Unified IP Phones

S

S (REST-based phones only, for ex, DX650)

Manage messages

S

S (REST-based phones only, for ex, DX650)

Manage mailbox settings

S

S (REST-based phones only, ex, DX650)

Icon representation of urgent messages

S

S (REST-based phones only, for ex, DX650)

Sort messages by caller, date, type, priority

S

S (REST-based phones only, for ex, DX650)

Search messages by caller, sender, date, CLID, priority

S

S (REST-based phones only, for ex, DX650)

English (US-ENU)

S

S

TTD/TTY

S

S

Languages supported (see individual solution guides for details)

S (29)

S (29)

SE Linux Policies

S

S

Message File Shredding for Delete

S/SP

S

Ensuring File Integrity

S/SP

N

Next Generation Security (Suite B Encryption)

S

S (Supported System-wide, not per Tenant)

Password and PIN policy options

S

S

Call-restriction tables - prevent toll fraud

S

S (Supported System-wide, not per Tenant)

Secure, private messaging

S

S

Secure delete

S

S

Security event logging

S

S

Unified Messaging with Microsoft Exchange 2010

S/SP

R (Multiple Customer Exchange integration support is unknown)

User PIN reset

S

S

Message archiving utilities

N

N

Message aging policies for group or per-user

S

S

Message Aging Alerts

S/SP

S

Support HTTPS for secure web access

S

S

Message Recording Expiration

S/SP

S

Secure Signaling and Media

S

S

Secured Hash Algorithm for PIN and web password (SHA-1, MD-5)

S

S

Voice dial directory, personal contacts

S

N

Voice Quality

S/SP

S

Play and process messages (repeat, reply, forward, delete, save, mark as new, hear day or time stamp, skip to next message)

S

S

Pause, resume, speed up, slow down, skip ahead, skip back commands

S

S

Edit and manage personal greetings

S

S

Speech access to meetings in Cisco Unified MeetingPlace, Unified MeetingPlace Express, and Outlook

S

N

Allow users to speak voicemail passwords

S

S

Allow users to speak time and dates

S

S

Toggle between speech recognition and touch-tone conversations

S

S

Dial by saying the name of person or department you want to contact

S

N

Hear the contact’s name in their own recorded voice

S

N

Configure as a speed dial on the phone

S

N

Support up to 100,000 names in the speech directory

S

N

Partition support (limit the directory search scope to a certain population of employees)

S

N

Speech Enabled Messaging

S/SP

N

Cisco Unified Communications Manager

S

S

Cisco Unified Communications Manager Express

S

N

Cisco Unified Communications Manager Session Management Edition

S

S

Cisco Unified SIP Proxy

S/SP

S

Legacy PBX via PBX IP Media Gateway (PIMG)

S

N

Multiple Simultaneous Integrations

S

N

Phone System Integration for Unity Connection

S/SP (In Unified CDM 10.x/11.5(x) only SIP Integration is supported.)

S/SP

Serial Integrations (via PIMG)

S

N

Analog Integrations (via PIMG)

S

N

QSIG-enabled PBX integration via Cisco Integrated Services Router (ISR)

S

N

QSIG-enabled PBX integration via Cisco Unified Communications Manager

N

N

Support for E.164 formatted phone numbers

S

S

SIP Early Offer

S

S

URI Dialing support via Alternate Extensions

S

N