Release Notes for Cisco HCM-F, Release 12.5(1) SU1

What's Changed in Cisco HCM-F, Release 12.5(1) SU1

Change Description


Updated the Resolved Bugs section with the COP file information and its respective Cisco HCM-F software versions.

June 08, 2021

Initial version

November 05, 2019

What's New in Cisco HCM-F, Release 12.5(1) SU1

The following are the new features and enhancements:


HCM-F 12.5(1) and higher version do not support Cisco Unified Communications Domain Manager 8.x.

Certificate Management

Certificate Management enables you to upload the trust certificates for the specific certificates. You can upload the root and intermediate CA certificates.

For more information on Certificate Management and its APIs, see:

Smart Licensing

You can use the Satellite mode to register the product instance in a secured environment.

Cisco Smart Software Manager satellite is similar to CSSM. However, instead of being hosted on, it is available as an on-premise version.

Cisco Smart Software Manager satellite is an on-premise deployment that can handle your licensing needs if HCM-F and Cisco Unified Communications applications cannot connect to CSSM directly, either for security or availability reasons. When this option is used, HCM-F registers and report license consumption to the satellite, which synchronizes its database regularly with the back-end Cisco Smart Software Manager that is hosted on

The Cisco Smart Software Manager satellite is used in either Connected or Disconnected mode, depending on whether the satellite can connect directly to CSSM on

Cisco Smart Software Manager satellite is used to:

  • Manage and track licenses of the users.

  • Support multiple local accounts (multi-tenant).

  • Scale 10,000 product instances

For more information on Smart Licensing and APIs, see Hosted Collaboration Solutions Smart Licensing Guide.

Support Multiple Proxy to Connect to CSSM

Each Enterprise customer can have a dedicated web proxy to connect to CSSM. The proxy parameters can be configured at customer and cluster level in HCM-F to connect to CSSM. For more information to set the proxy parameters in customer and cluster level, see Add Customer, and Add Cluster section in Cisco Hosted Collaboration Mediation Fulfillment Install and Configure Guide.

Operational License

You can use operational license to generate reports in HCM-F for the amount-of-licenses that are ordered by the partner and the amount-of-licenses that are consumed. If you opt for operational license, then you have to create an operational virtual account in CSSM where Cisco stores all the licenses that the partner consumes. Operational license can be opted by both Flex and perpetual license user. If you have opted for operational license, then you can migrate from License Reporting Tool (LRP) to CSSM, where the licenses are stored in the operational virtual account in CSSM.

When you configure a smart account, you can autoregister the clusters if you opt for operational licenses. If you have not opted for operational licenses, you cannot autoregister the clusters to the operational virtual account, and the clusters have to be manually assigned to the virtual account.


You must upgrade HCM-F and the clusters to version 12.5 and later to set up operational licenses in HCM-F.

The following are the two virtual accounts that must be created in CSSM:

Ordered Virtual Account
Displays the name of the virtual account that stores the licenses that the partners order from CCW. We recommend the Ordered Virtual Account name as va-hcs-ordered.
Operational Virtual Account
Displays the name of the virtual account that stores the Cisco licenses to be consumed. We recommend the Operational Virtual Account name as va-hcs-operational. The clusters are registered to this virtual account in CSSM. The operational licenses are stored in operational virtual account (va-hcs-operational).

For more information about operational license, see Cisco Hosted Collaboration Solution Smart Licensing Guide

Flex Usage Report Enhancement

The Flex Usage Report has been modified to generate the license order information, true forwarding, and compliance status. These fields are valid only for customers who have cluster version 12.x and above. The report also provides perpetual license details.


For customers who have cluster version below 12.x, the data for order information, true forwarding, and compliance status is not generated.

Flex Usage Report has been modified to support Smart Licensing and operational license data. Subscription Mapper page enables you to map the Subscription IDs to a particular customer and select the license model. You can do the following:

  • HCM-F identifies the license ordered details per customer and performs the true forwarding calculation and compliance check.

  • You can sort by the End date to identify the subscriptions that are about to expire.

  • To update your order, you can click the subscription number and connect to CCW with the Subscription ID.

For more information about the Flex Usage Report, see Flex Usage Report section in Cisco Hosted Collaboration Mediation Fulfillment Install and Configure Guide.

Upgrade Checks

The following are the enhancements:

  • CTI Route point Status: Displays the CTI route point status and the IP address of the third-party application to which the route point is registered.

  • Syslog Information: Checks if the Syslog Configuration parameters are configured, and the remote servers are reachable.

  • SIP Trunk Information: Checks if the configured SIP Trunks are in service and the destination is reachable.

  • VM Configurations: Checks the VM configuration and verifies if the OVA is compatible with the target upgrade version for each of the UC applications.

  • CLI commands are added for all pre and post-upgrade checks. You can use the commands if check fails to run.

Known Issues, Release 12.5(1) SU1

The following lists the known issues in Cisco HCM-F 12.5(1) SU1 release:




SI Report does not include voicemail licenses, if user does not have a phone.


While generationg SI report, an error message is displayed in the email report consistently for a few customers. However, the error message can be ignored and the report is generated successfully and you can see the data for those customers or locations.

Resolved Bugs

The following bugs are resolved in Cisco HCM-F 12.5(1), 12.5(1) SU1, and 12.5(1) SU2 releases:

COP File Name

Bug ID


Cisco HCM-F Software Version


In Flex reporting, default device profile was consuming public space license.

12.5(1) SU1


Disk space optimization

12.5(1) SU1 and SU2



In Smart Account Sync, the subscription information disappeared from HCM-F

12.5(1) SU1 and SU2




Resolves the following issues in the Upgrade Checks –

  • VM Configuration data for Cisco Unity Connection and/or Cisco Emergency Responder

  • LDAP check for Unified CM 12.5

  • VM Configuration check for Unified CM 2500 component having 1 CPU in Cisco HCM-F 12.5.1 SU2

12.5(1) SU1 and SU2


This patch enables the default Virtual Account present in Cisco Smart Software Manager On-Prem account. This must be used during the Cluster Assignment in Cisco HCM-F.

12.5(1) SU1 and SU2



The data collection was inconsistent from UC applications for Certificate Monitoring.




The Line data was missing in Service Inventory report.




The Connectivity Test failed for Unified CM with IM&P cluster.



The new flag in Cisco Smart Software Manager is not supported.


Use the Bug Search Tool for information about these defects. See Search for Known Bugs for instructions to access the tool.

Search for Known Bugs

To access Bug Search, you need the following items:

  • Internet connection

  • Web browser

  • user ID and password

To use the Bug Search page, follow these steps:


Click Help on the Bug Search page for information about how to search for bugs, create saved searches, create bug groups, and so on.


Step 1

Access the Bug Search page:

Step 2

Log in with your user ID and password.

Step 3

If you are looking for information about a specific problem, enter the bug ID number in the Search For: field, and click Enter. For general searches related to HCM-F, follow these steps:

  1. Enter HCM-F in the Search For: field.

  2. Apply 12.5(1)SU1.

  3. Click Enter.