This section describes the Cisco HCS services that are specific to Cisco HCS.

Cisco CDM Database service

The Cisco CDM Database service supports the Shared Data Repository.

Cisco HCS Shared Data Repository Change Notification service

The Cisco HCS Shared Data Repository Change Notification service informs other services of data changes in the HCS Shared Data Repository.

Cisco JMS Broker service

The Cisco JMS Broker service provides a messaging infrastructure that other services use to communicate with each other. The broker is used by services such as CUCDMSync, VCenterSync, Fulfillment and DMA-SA.

Cisco HCS Admin UI service

The Cisco HCS Admin UI service supports the administrative interface.

Cisco HCS API Gateway Proxy web service

The API Gateway Proxy provides a single point of integration for the Cisco HCM-F APIs from a web services node and provides access to Service Fulfillment APIs of supported applications.

Cisco HCS DMA-SA service

The Cisco HCS DMA-SA service is an interface between the HCS Shared Data Repository and Cisco Prime Collaboration Assurance. The key function of the DMA is to automatically configure Cisco Prime Collaboration Assurance to monitor Cisco HCS devices and application instances such as Cisco Unified Communication Manager, Cisco Unified Presence, and Cisco Unity Connection based on data from the HCS Shared Data Repository.

Cisco HCS DMA-CUOM Servlet service

The Cisco HCS DMA-CUOM Servlet service listens for Cisco Unified Operations Manager NBI notifications and forwards them to the main DMA-Cisco Unified Operations Manager service. This makes the provisioning work the DMA-CUOM does slightly more efficient, and it also allows DMA-CUOM to be notified when the devices in Cisco Unified Operations Manager are altered.

Cisco HCS Fulfillment service

The Cisco HCS Fulfillment service triggers provisioning of Cisco Prime Collaboration Assurance by automatically detecting data changes in the SDR related to devices. It triggers the DMA-SA to provision those devices on Cisco Prime Collaboration Assurance. The Cisco HCS Fulfillment service also coordinates provisioning done by CHPA. In addition, it automatically links blades to ESXi Hosts, Cisco Prime Collaboration Assurance customers, and virtual machines to application instances within the HCS Shared Data Repository.

Cisco HCS IPA service

The Cisco HCS IPA service creates the Infrastructure Platform Automation job within the HCM-F jobs table and communicates the job ID to the NBI.

Cisco HCS License Manager service

HCS License Manager provides centralized license management for Cisco HCS. HCS License Manager leverages the functionality of Prime License Manager and extends beyond the scope of a single enterprise for use in the service provider.

HCS License Manager utilizes the Cisco HCM-F framework. There will be one HCS License Manager per install of Cisco HCS.

Cisco HCS North Bound Interface Web service

The Cisco HCS North Bound Interface Web service is a set of SOAP APIs that expose Cisco HCM-F functionality to the service provider OSS/BSS. These APIs provide the ability to configure, service, and control a Cisco HCM-F deployment.

HCS NBI REST FF Web Service

Provides a REST API similar to the existing NBI API. In particular, this REST API is used for the interface to Cisco Unified Communications Domain Manager

HCS NBI REST HCS Shared Data Repository Web Service

Provides a REST API similar to the existing NBI API. In particular, this REST API is used for the interface to Cisco Unified Communications Domain Manager. This service provides access to the HCS Shared Data Repository database.

Cisco Platform Manager service

The Cisco Platform Manager service supports the Platform Manager administrative interface.

Cisco HCS Provisioning Adapter service

The Cisco HCS Provisioning Adapter service provisions credentials and SNMP information, as well as provisions remote Syslog data on Cisco Unified Communications Manager devices.

Cisco HCS Shared Data Repository UI service

The Cisco HCS Shared Data Repository UI service supports the Infrastructure Manager administrative interface.

Cisco HCS Service Inventory

The Cisco HCS Service Inventory supports Service Inventory reporting features.

Cisco HCS SI UI

The Cisco HCS SI UI supports the Service Inventory administrative interface.

Cisco HCS UCSMSync service

The Cisco HCS UCSMSync service monitors configuration data of Cisco UCS Managers and maintains synchronization between the Cisco HCS Shared Data Repository. Cisco HCM-Service Assurance uses the UCS Manager configuration to perform fault correlation and event enrichment.

Cisco HCS VCenterSync service

The Cisco HCS VCenterSync service monitors configuration data on one or more vCenter servers, copies data from the vCenter servers to the Cisco HCS Shared Data Repository, and maintains synchronization between the vCenter servers and the Cisco HCS Shared Data Repository. Cisco HCM-Service Assurance uses the vCenter configuration to perform fault correlation and event enrichment.

Cisco Unity Connection Provisioning Adapter service

For deployments without CUCDM, UCPA uses the UCCxn REST interface to pull customer data directly from the UCCxn server for input into Service Inventory reports.

This section describes the Performance and Monitoring services.

Cisco AMC service

The Alert Manager and Collector service allows you to retrieve real-time information that exists on the server.

Cisco Audit Event service

The Cisco Audit Event service monitors and logs any configuration change to the Cisco HCM-F platform by a user or as a result of the user action.

Cisco Log Partition Monitoring Tool

The Cisco Log Partition Monitoring Tool service supports the Log Partition Monitoring feature, which monitors the disk usage of the log partition on the Cisco HCM-F platform by using configured thresholds and a polling interval.

Cisco RIS Data Collector

The Real-Time Information Server (RIS) maintains real-time information, such as critical alarms generated.

Cisco RTMT Web service

The Cisco RTMT Web service is a performance and monitoring service that activates trace for the RTMT servlets. Running this trace creates the server-side log for RTMT client queries.

This section describes the Backup and Restore services.

Cisco DRF Local

The Cisco DRF Local service supports the Cisco DRF Local Agent, which acts as the workhorse for the DRF Master Agent. Components register with the Cisco DRF Local Agent to use the disaster recovery framework. The Cisco DRF Local Agent executes commands that it receives from the Cisco DRF Master Agent. Cisco DRF Local Agent sends the status, logs, and command results to the Cisco DRF Master Agent.

Cisco DRF Master

The Cisco DRF Master Agent service supports the DRF Master Agent, which works with the CLI to schedule backups, perform restorations, view dependencies, check status of jobs, and cancel jobs, if necessary. The Cisco DRF Master Agent also provides the storage medium for the backup and restoration process.

This section describes the System services.

Cisco CDP

Cisco CDP advertises the voice application to other network management applications, so the network management application can perform network management tasks for the voice application.

Cisco Trace Collection service

The Cisco Trace Collection service, along with the Cisco Trace Collection Servlet, supports trace collection and allows users to view traces. If you stop this service, you cannot collect or view traces on the Cisco HCM-F platform.

For SysLog Viewer and trace and log collection, the Cisco Trace Collection Servlet and the Cisco Trace Collection service must run on the server.

This section describes the Platform Services.

Cisco CDP Agent

This service uses the Cisco Discovery Protocol to provide SNMP access to network connectivity information on the Cisco HCM-F platform. This service implements the CISCO-CDP-MIB.

Cisco Certificate Expiry Monitor

This service periodically checks the expiration status of certificates that the system generates and sends notification when a certificate gets close to its expiration date.

Cisco Configuration Manager

This service manages administration and configuration settings used by the other services.

Cisco Syslog Agent

This service supports gathering of syslog messages that various components generate. This service implements the CISCO-SYSLOG-MIB.

Cisco Tomcat

The Cisco Tomcat service supports the web server.

Cisco Tomcat Stats Servlet

The Cisco Tomcat Stats servlet collects the Tomcat statistics.

Host Resources Agent

This service provides SNMP access to host information, such as storage resources, process tables, and installed software base. This service implements the HOST-RESOURCES-MIB.

MIB2 Agent

This service provides SNMP access to variables, which are defined in RFC 1213, that read and write variables; for example, system and interfaces.

SNMP Master Agent

This service, which acts as the agent protocol engine, provides authentication, authorization, access control, and privacy functions that relate to SNMP requests.

Tip	After you complete SNMP configuration in the CLI, you must restart the SNMP Master Agent service.

System Application Agent

This service provides SNMP access to the applications that are installed and executing on the system. This implements the SYSAPPL-MIB.